Robert Morris

The dealership went out of their way to find and bring in the exact vehicle I was looking for very quickly and made the transaction painless. the exact vehicle I was looking for very quickly and made the transaction painless. More

by andrew21783 Verified Customer Verified Customer

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Hi, i came here first time for camry transmission issue, normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automat normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automatic door, sitting in car like always in other places someone came and ask you have appointment, how can we help you take care of milage and takes you to the car specialist, but here no one came, i sit in car for couple of miutes, then went in office, 4,5 people there, it was like no one wants you to be here, finally a guy asked you have appointment, no greetings no have a seat nothing, i told him my name then he told me another guy will look after you, might be he was tod i think so. then he get started i told him that issue is with transmission, he asked me do i have warranty, i told him no he told me the charges, i said okay, he does not bother do i wait here, where the sitting area we have coffee and vending machine, like on other 2 places they do. i just left, he called me in evening told me that transmission issue, i asked him how much it cost to fix, he mentioned around $8000. i told him i cannot afford that much right now, he just ok come and pick the car, i told me i will come next day. he is ok with that. he never gave me option for bank fix the car on credit or anything, next day i went with family because we thinking to buy new Tundra/ Land cruiser. we looked both cars sales specialist was great gentleman. well after that i went inside to pick the car. there was a lady. no Hi, Hello no greeting, that weired behavior, '' you came here to pick the car'' . with rude behavior. you have to pay and wait outside your car will be there. i lady brought my car outside, she is nice lady with smile on her face. but am 100% sure i will never go here for service and sorry to say not even to get a new car. i preferred toyota on baltimore national like. nice professional people over there. I am already in tension that my car has a transmission issue and you toyota westminster guys giving me rude non professional behavior. More

by Imran Verified Customer Verified Customer

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Very good experience. Rob Morris our salesman was very nice and helpful. I would definitely recommend Koons Toyota Westminster Rob Morris our salesman was very nice and helpful. I would definitely recommend Koons Toyota Westminster More

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Purchased a new car on 6/15 and the experience was professional, and prompt, and the communication was stellar. The customer service far exceeded our expectations. Cliff explained the buying process professional, and prompt, and the communication was stellar. The customer service far exceeded our expectations. Cliff explained the buying process and helped us decide which vehicle would make the most sense for our family. Due to the stressful nature of car buying now, the process was stress-free and enjoyable. Cliff's communication and knowledge was exceptional. Our finance experience with Rob was also stress-free and he created a space where my husband and I could ask questions and have informed decision-making. The entire experience from the first email through car delivery was enjoyable. I would highly recommend the dealership and working with Cliff and Rob! More

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Great customer service! We had a great Sales Woman and a great Finance Manager who both stayed late on a Saturday evening because we got there late. They entire experience We had a great Sales Woman and a great Finance Manager who both stayed late on a Saturday evening because we got there late. They entire experience was the best we have ever had purchasing a new vehicle. More

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The dealership is close to my home. The sales representative was very helpful and kind. The services were excellent, efficient and effective. Thank you for the hospitality and your business. representative was very helpful and kind. The services were excellent, efficient and effective. Thank you for the hospitality and your business. More

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The try to scam you by providing you on price on the phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their f phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their financing. I will get their name to CFPB to stop the scamming of innocent people More

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I bought my 2018 highlander hybrid over there in May 2018. Rober was the salesman. I was happy with his professional service. Recently I registered an account on decelerate website. I think I should lea 2018. Rober was the salesman. I was happy with his professional service. Recently I registered an account on decelerate website. I think I should leave a review at least. COVID-19 is almost done. I wish you all the best. Thanks, Rob. More

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New 2017 Highlander Excellent buying experience on my new 2017 Highlander Limited. I have bought previous vehicles from Koons and each time has been rewarding. Rob Morris Excellent buying experience on my new 2017 Highlander Limited. I have bought previous vehicles from Koons and each time has been rewarding. Rob Morris (sales) was very helpful and knowledgeable on the new features of the 2017 Highlander. I have used the service department at Koons Toyota previously and it has always been clean, efficient reasonably priced - kudos to Todd service manager. More

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emoryl57@gmail.com I had order a part it was the wrong part but the next day they called me and told me they was ready for me I was expecting at least a week. I had order a part it was the wrong part but the next day they called me and told me they was ready for me I was expecting at least a week. More

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