Robert Pearlmutter | Page 7
Sales Manager
Rockland Chrysler Dodge Jeep RAM
60 NY-304
Nanuet, NY 10954
71 Reviews
Write a Review71 Reviews of Robert Pearlmutter
March 24, 2022
This dealership was amazing. Everyone was extremely professional, knowledgeable and honest. I would highly recommend using this dealership! Everyone was extremely professional, knowledgeable and honest. I would highly recommend using this dealership! More
Other Employees Tagged: Christopher Gunst
February 28, 2022
I was very happy with my car buying experience. I had dealings with my salesman Brookes, sales manager Robert, and service consultant Alan. All were very helpful and professional. I had dealings with my salesman Brookes, sales manager Robert, and service consultant Alan. All were very helpful and professional. More
Other Employees Tagged: James Pang , Brooks Thompson, Alan in service dept
January 22, 2022
Had a issue withe the used car sales mgr, my salesman was great, but the used sales mgr is shady. On a $100K purchase he tried to screw me . And I turn screwed the salesman out of his commission. great, but the used sales mgr is shady. On a $100K purchase he tried to screw me . And I turn screwed the salesman out of his commission. More
Other Employees Tagged: Oliver McIntyre
January 11, 2022
Prompt recognition of problem and car taken to dealer for repair and given a loaner car. Repair seems perfect so far. repair and given a loaner car. Repair seems perfect so far. More
Other Employees Tagged: Chris Trois
December 21, 2021
The person I worked with, Chris Trois, to get this car is fantastic. He’s professional, available and dedicated to excellent customer service. fantastic. He’s professional, available and dedicated to excellent customer service. More
Other Employees Tagged: Chris Trois
December 19, 2021
Very great service great staff beautiful environment very friendly people always are very professional I will always continue to go there for service and to purchase my vehicles friendly people always are very professional I will always continue to go there for service and to purchase my vehicles More
Other Employees Tagged: Kevin Leahy, David Del Cristo , Michelle Clark, Anthony Morrone, Devin Roberts, Wayne Schneider, William Skorvanek
December 18, 2021
Incredible experience. The level of knowledge and understanding of my needs and the vehicles made it easy to get exactly what I needed. understanding of my needs and the vehicles made it easy to get exactly what I needed. More
Other Employees Tagged: Joeluis Ramirez, James Pang
September 02, 2021
GO TO ANOTHER SERVICE DEPARTMENT!What can I say that GO TO ANOTHER SERVICE DEPARTMENT! What can I say that hasn't been echoed in the multiple previous one star reviews. On 8/20, I brought my 2017 Jeep GO TO ANOTHER SERVICE DEPARTMENT! What can I say that hasn't been echoed in the multiple previous one star reviews. On 8/20, I brought my 2017 Jeep Grand Cherokee in for bubbling in the paint on the hood which was covered under warrantee. I also need a 60,000 mile service, an oil change, had a loose emergency brake and a sound in the Rear wheel when I turned. They called me, informed me that I needed rear brakes and rotors, which I agreed to (but am questioning now...) All was good.... until I picked up my car on Saturday. 8/28: First I had to run to the closest gas station because my vehicle was on fumes (and I left it with 100 miles to empty). I got home and tried the emergency brake.... and it wasn't fixed. I called "Susan" the service writer, who apologized and asked me to bring it back. I did and she confirmed it was on the invoice as a complaint from the owner, guaranteed a call back and would make sure the manager was aware of the issue. No call back Monday. I called Monday afternoon and left a message, and got no response. Tuesday, 8/31, I received a call from Susan stating she called and left me a message on someone else's number... thankfully, they called back stating that she had a wrong number. She said I needed a new emergency brake cable, and that it was covered under my warrantee with a $100 deductible. I asked why it wasn't addressed when I brought it in the week before and she said she didn't know. I asked what the manager was doing about it, if after spending over $1400 the week before and she said he couldn't do anything. Wednesday, no communication, Thursday no communication. I called Thursday at 12:30pm left messages and got no response from the Service writer Susan or service manager Robert. I called back at 3pm and Susan said it might be ready this afternoon, but she wasn't sure... I asked why she didn't let me know what was happening as they have now had my car 13 days.... no reasoning. I am in awe of the lack of customer service and caring. This place has changed dramatically since the new owner in 2018. Prior to that the service department was impeccable. It is a shame. Finally received a call 8:30am on Tuesday September 7. My car was ready for pickup. They offered two free services for my inconvenience. I asked why I never heard from the manager, she said Robert was very busy. I’ll take my two free services and will go elsewhere next time. You should do the same. Update #2: I picked up my car on 9/9. I paid $108 for my new E-brake. The emergency brake worked great. My steering wheel, seat location, lumbar cushion were all altered. After I adjusted the seat, steering wheel and radio, I was driving home I noticed a rattle in my rear end. I almost lost my mind. I literally started crying. The noise is at low speeds but definitely not a sound I heard prior to dropping the car off nearly 3 weeks ago! I called the manager Robert at 6:04pm and left a message and received a call back minutes later. He asked me to return the vehicle and he will have Anthony, a different service writer call me tomorrow with an explanation. As I appreciate the prompt call back I can’t see through the unimaginable frustration with this process. The incompetence of this department is deplorable. The mechanics obviously do not care about what they do. No one is accountable for their actions. I will take my two free oil changes and then head for the hills. Will no longer be getting any vehicle that I own at this dealership. Update #3 After dropping by car off now 3 weeks into this debacle. I called the service writes Anthony and thr manager Robert on Friday 9/10 and received no call back. I finally received a call back on Monday 9/13. Anthony said he called and left a message for me Saturday. I have no call or message. He said that there was an issue with the boot. I said was it left loose? No answer. I asked to speak to a manager. Spoke with the head mechanic. He said he was going by the notes and that there needed to be an adjustment in the left E-brake. I asked if it was a boot or e-brake issue, he said it was the brake. Just, not sure what happened. I asked him to admit that his mechanics failed to completely fix the car. He was not willing to do that. I asked if the car was test driven after the initial E-brake he wasn’t sure. He was not helpful. They do not care about your safety, and are genuinely not willing to admit to their mistakes. Do not go to this dealership. More
Other Employees Tagged: Anthony Morrone, Susan Hongach
April 16, 2021
It is the worst dealer ship in the whole world they are bunch of thieves they are not honest and I don’t recommend this dealer to nobody do not go there for nothing not even for service buying cars not eve bunch of thieves they are not honest and I don’t recommend this dealer to nobody do not go there for nothing not even for service buying cars not even to say hello they are a bunch of crooks I have very bad experience with them especially with Service the service director he is the worst service director on the planet More
Other Employees Tagged: Michelle Clark, Christopher Dooney, Nicholas Salamon, William Skorvanek
November 15, 2020
Working with Larry was a lovely experience. I was looking for a rare Jeep, and he worked hard to find it! He kept me updated through the process, and I appreciate his hard work. He is kind and helpful, and I for a rare Jeep, and he worked hard to find it! He kept me updated through the process, and I appreciate his hard work. He is kind and helpful, and I am grateful to have worked with him. The financial component of buying a car always makes me nervous, and the finance department walked me through the all the numbers and answered all my questions. I would definitely recommend this dealership, and I would confidently recommend working with Larry! More
Other Employees Tagged: Larry Vitulli , Mike Laporta