Roberto Barrios | Page 2

I bought a used Jeep from this dealership and I cannot tell you how simple the process was. I simply emailed in through an online Ad and was immediately called back by Roberto. He was on his game. He had tell you how simple the process was. I simply emailed in through an online Ad and was immediately called back by Roberto. He was on his game. He had the car waiting for me when I arrived, gave me the keys and let me go drive it. It was Saturday morning and I didnt want to tie up a day on the weekend so I verbally agreed to buy it on Monday. I walked off thinking they will sell it and leave me hanging. Nope, they moved it across the lot to the sold area and there it sat until Monday. Roberto kept in contact with me and even went as far as to order me a new key since the car only had one when it was traded in. Who does that? They financed it through my credit union for 2.9% and set everything up prior to me coming in for financing. I was able to sign and move on because the finance department also was on their game. They have it set up to minimize social contact (COVID) and I was in and out in 15 minutes no lie. Toronto was my finance guy and he is really good as well. I went back to get my new spare key that they ordered and the key guy was running late- no problem...Ken and Roberto gave me a F150 and said go back to work and we will call you when ready. Sure, I was a little put out that the key guy was late but they made it right. So, in conclusion, if you want a good experience I suggest Bill Utter Ford in Denton. A quick shoot out to Roberto for being a stand-up dude and not giving me the standard used car run around. Thanks to Toronto for making me comfortable when going through the paperwork process and thanks to Ken for getting me in a truck to save my day when the key guy blew it. Kudos to Bill Utter in Denton for making car buying fun. More

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They were willing to work within my budget and didn’t pressure me at all. I was able to choose exactly what I wanted and got a great deal. pressure me at all. I was able to choose exactly what I wanted and got a great deal. More

by reyreyna3 Verified Customer Verified Customer

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Great experience. They got me into the car that I wanted and at a price that I liked. They helped make the experience much smoother than I’ve had in the past. and at a price that I liked. They helped make the experience much smoother than I’ve had in the past. More

by michaelaaronlee1 Verified Customer Verified Customer

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I was well pleased with my purchase. Especially your knowledge of a customer’s needs and questions. Salesman were great especially Jason. Also finance department they made me feel important. knowledge of a customer’s needs and questions. Salesman were great especially Jason. Also finance department they made me feel important. More

by benburgoon1 Verified Customer Verified Customer

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Awesome experience. Not pushy, but very helpful when needed. Roberto helped us. We originally went to buy used, but switched to new and he seamlessly switched over and helped us find something in our pr needed. Roberto helped us. We originally went to buy used, but switched to new and he seamlessly switched over and helped us find something in our price range. More

by mcik17 Verified Customer Verified Customer

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Easy and smooth experience throughout the entire process. I walked in knowing the vehicle I wanted and Roberto was very responsive to all my questions and went the extra mile to make sure I was satisfied wit I walked in knowing the vehicle I wanted and Roberto was very responsive to all my questions and went the extra mile to make sure I was satisfied with the purchase. More

by Colin Verified Customer Verified Customer

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Roberto was very helpful and the finance team was great to work with. The whole sales experience as well as ending an old lease was quick and easy. to work with. The whole sales experience as well as ending an old lease was quick and easy. More

by dkturner326 Verified Customer Verified Customer

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Love this Dealership!! This was my 4th vehicle purchase from Bill Utter Ford and as usual they were simply amazing! Roberto and Toronto took care of us in a timely manner a This was my 4th vehicle purchase from Bill Utter Ford and as usual they were simply amazing! Roberto and Toronto took care of us in a timely manner and provide the best customer service!! More

by ewarharral Verified Customer Verified Customer

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Very convienent Greeted with concern and politeness. Explained my visit. Was directed to a service writer. He advised me of procedure to confirm my issue. Gave Greeted with concern and politeness. Explained my visit. Was directed to a service writer. He advised me of procedure to confirm my issue. Gave me a time of my expected visit and then directed me to the lounge area where it is very comfortable and impressive. 90 minutes later I'm in my car and leaving with the problem repaired. Very good experience. If it had not been I would have also explained why. More

by GLENNGLASSCOCK37 Verified Customer Verified Customer

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Clean, friendly, accommodating, efficient, nice, detailed, easy, choices, hassle-free, simple, relax, convenient, location, access, help, price, trade-in, negotiate, final, good, great, follow-up, d detailed, easy, choices, hassle-free, simple, relax, convenient, location, access, help, price, trade-in, negotiate, final, good, great, follow-up, done, More

by lorigreer Verified Customer Verified Customer

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