Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Roberto Perez
Refer Me
Roberto Perez | Page 7
Finance Manager
Empire Ford Inc.
292 William S. Canning Blvd
Fall River, MA 02717
67 Reviews
Dealership Experience
6 yrs, 1 mo
Industry Experience
6 yrs, 1 mo
Specialties & Trainings
Ford Master Certified Sales Consultant
67 Reviews
Write a Review
67 Reviews of Roberto Perez
December 11, 2020
I don’t want to write. This is why I don’t usually do these. Just let me answer what I want to. This made the experience less comfortable these. Just let me answer what I want to. This made the experience less comfortable More
by vicdor45
Verified CustomerOther Employees Tagged: Kevin Bancroft, Kevin Pereira
Helpful 
November 06, 2020
Listening to customers needs and Communication was not a strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great More
by noeltiff31
Other Employees Tagged: Kevin Pereira
October 23, 2020
I will never recommend Empire to anyone. They wasted my mother’s time, the salesman was rude and ended up having a confrontation in the lot. My mother found a new ford ranger she liked. She spoke to N mother’s time, the salesman was rude and ended up having a confrontation in the lot. My mother found a new ford ranger she liked. She spoke to Nick and made an appointment to meet with him. We understand that the deal couldn’t be made over the phone because they would need to value the trade. Upon arriving to the dealership we were turned over to Roberto with the explanation that Nick only does internet sales. empire does not record any info as we had to start the deal over again. Roberto was straight up rude to my mother. She was told she had bad credit and that they wouldn’t give her enough to pay off her trade. We weren’t able to see the truck that she wanted as it was somewhere else. They took my moms keys for the trade with in 10 minutes of the start of the deal. Roberto tried sticking my mother in a base model ranger. He was telling her that that there was no reason to look at the truck she wanted and she couldn’t afford it. She didn’t want the truck and he kept pushing it. I did not like how she was being treated so I decided to end the deal. Roberto squared off with Me in the parking lot. He got in my face (during Covid19) and asked me if I was a bank. I demanded the they give the keys back to mothers car. He tried stalling. I demanded the keys from the manager at the desk who informed me he didn’t have them. The manager who’s name I did not get told my mother the complete opposite of Roberto to save the deal. We instead decided to cut our loses and go elsewhere. We went to another ford dealer and my mother bought a 2020 Ford ranger Xlt with additional features not on the one at empire. They gave her enough for her trade to pay it off. They treated her with respect saved the day. More
by jaybldc
September 28, 2020
Great all around service thankyou for your time and when I went back to pick up the paperwork it was readily available nice and I appreciated that I went back to pick up the paperwork it was readily available nice and I appreciated that More
by SAGOMEZ62
Other Employees Tagged: Kevin Pereira, Josue Carchipuendo, John Silva , Tyler Araujo, Mark Fitzgerald, Ryan Monsegue, David Shea
June 28, 2020
Absolute worst experience I’ve ever had with a dealer. There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered whil There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered while giving you the run around. More
by Stevenv579
Other Employees Tagged: Bryce Sewall
May 27, 2020
Very attentive salespeople wanting to give you the best deal. I found everyone to be very friendly and worked to ensure I was happy and satisfied. deal. I found everyone to be very friendly and worked to ensure I was happy and satisfied. More
by AANGEE02532
Other Employees Tagged: Bryce Sewall
March 10, 2020
I had a wonderful experience at Empire Ford of New Bedford. I was greeted with smiles by everyone from the front door to the back. Roberto did an excellent job of making me feel comfortable and made Bedford. I was greeted with smiles by everyone from the front door to the back. Roberto did an excellent job of making me feel comfortable and made the process extremely smooth. The manager also made himself available to speak with me. All of my questions were answered and all of my needs and wants were met. I drove off the lot with the perfect vehicle for me and my family. Hands-down the best customer service! More
by Champagne
Dealership Inventory (467 Vehicles)
2022 Jeep Grand Cherokee
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
