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Roger Prentiss

Overview Reviews (254)

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Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8

254 Reviews

Overview Reviews (254)

4.8

254 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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254 Reviews of Roger Prentiss

July 18, 2026

Dealership Rating

Employee Rating

OTTO Cadillac is the best dealership we have ever had They are all very professional & friendly They are all very professional & friendly More

by pwfa2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss

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July 15, 2026

Dealership Rating

Employee Rating

This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. my satisfaction. I was very pleased with the service provided. More

by lisawhitman62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Kelly Jo Wisler

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Jul 16, 2026 -

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

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Employee Rating

The service was provided both professionally and with quality. The repair was done and completed to our satisfaction quality. The repair was done and completed to our satisfaction More

by christy.smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler

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Jul 06, 2026 -

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

June 01, 2026

Dealership Rating

Employee Rating

Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler

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Jun 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

May 18, 2026

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Employee Rating

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! the moment I left. Really top-notch! More

by jmichaelskiba

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler

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May 19, 2026 -

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

May 09, 2026

Dealership Rating

Employee Rating

I was very pleased with the service department. They were professional, courteous and I felt appreciated. They were professional, courteous and I felt appreciated. More

by paricojr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 11, 2026 -

Otto Cadillac responded

We love to hear it! Thank you for sharing your experience with Otto Cadillac's Service Department. We truly appreciate your business.

April 23, 2026

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Employee Rating

They are here to put you in the best car possible and see that everything works and is top notch. that everything works and is top notch. More

by annarondac

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Amber Young

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Apr 24, 2026 -

Otto Cadillac responded

We are so happy that our Otto Cadillac team delivered an excellent experience. Thank you, Anna!

March 14, 2026

Dealership Rating

Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac. More

by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Bill McLean, Sean MacWhinnie, Amber Young, Kelly Jo Wisler, Tom Kenneally

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Mar 16, 2026 -

Otto Cadillac responded

Thank you for sharing your fantastic review! We’re honored to have your business and we hope to see you again at Otto Cadillac.

March 14, 2026

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Employee Rating

by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Bill McLean, Sean MacWhinnie, Amber Young, Kelly Jo Wisler, Tom Kenneally

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Mar 16, 2026 -

Otto Cadillac responded

Thank you for the kind words and for choosing Otto Cadillac! We appreciate your support and we look forward to serving you again.

March 02, 2026

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Employee Rating

Service staff takes good care of me and my vehicle and techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. More

by billpaquette.ny

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Bill McLean, Amber Young, Kelly Jo Wisler

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Mar 03, 2026 -

Otto Cadillac responded

We're delighted to hear that our team took such good care of you and your vehicle, Bill! Thank you for choosing Otto Cadillac and for sharing your positive feedback.