Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
757 Reviews

Dealership Experience

4 yrs

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

4.7

757 Reviews

Write a Review

757 Reviews of Amber Young

July 03, 2026

Dealership Rating
Employee Rating

I went to the dealership and told them the brakes were not working properly service examined the brakes test drove it said they were fine, yet they continued to make scraping noise. Also my rear passenger More

by KBM6924
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jul 06, 2026

Otto Cadillac responded

I'm really sorry to hear about the ongoing issues with your brakes and the inconvenience with your light order. It's our goal to provide thorough and timely service, so I'd like to look into this further for you. Please give me a call when you have a moment. Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

Dealership Rating
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The service was provided both professionally and with quality. The repair was done and completed to our satisfaction More

by christy.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

July 01, 2026

Dealership Rating
Employee Rating

The service here is unmatched and very pleasant and the people are very considerate to their customers. More

by crowningshieldw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

June 29, 2026

Dealership Rating
Employee Rating

Excellent Great customer service and ownership would highly recommend to anyone looking to buy or service a car More

by bradrosenstein
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 30, 2026

Otto Cadillac responded

Thank you for your recommendation and for choosing Otto Cadillac, Brad! We hope to serve you in the future, take care!

June 16, 2026

Dealership Rating
Employee Rating

Excellent service. Very prompt. Everything was great. This is one of if not the finest dealership I have ever done business with. More

by KRAMOS120157
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 17, 2026

Otto Cadillac responded

We love to hear such kind words about our team! Thank you for choosing Otto Cadillac and sharing your support with us. See you again down the road!

June 13, 2026

Dealership Rating
Employee Rating

Always good The service staff is always efficient and helpful Time needed to provide the services is not too long More

by BF
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 15, 2026

Otto Cadillac responded

We're happy to hear our team consistently delivers efficient and helpful service! Thank you for choosing Otto Cadillac and for sharing your feedback. We truly appreciate it!

June 11, 2026

Dealership Rating
Employee Rating

AMBER WAS GREAT , POLITE , EXPLAINED EVERYTHING THOROUGHLY , ANSWERED ALL MY QUESTIONS AND WAS IMPRESSED BY THE CLEANLINESS AND PROFESSIONAL WAY THE WHOLE SERVICE DEPARTMENT WAS RUNNING, MANY THANK More

by etale1260
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 12, 2026

Otto Cadillac responded

We’re grateful you chose Otto Cadillac and shared your experience with Amber and her team. We'll be sure to pass along your appreciation!

June 11, 2026

Dealership Rating
Employee Rating

AMBER WAS GREAT , POLITE , EXPLAINED EVERYTHING THOROUGHLY , ANSWERED ALL MY QUESTIONS AND WAS IMPRESSED BY THE CLEANLINESS AND PROFESSIONAL WAY THE WHOLE SERVICE DEPARTMENT WAS RUNNING, MANY THANK More

by etale1260
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 12, 2026

Otto Cadillac responded

Thank you for sharing your experience! We are thrilled to hear that Amber provided such thorough and professional assistance. We will pass along your praise to her. See you next time at Otto Cadillac!

June 11, 2026

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Employee Rating

When your sales department says you get 2 free oil changes they need to tell you there is an expiration date. More

by GGRATTON
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 12, 2026

Otto Cadillac responded

We apologize for the confusion regarding the oil change offer. Please let us know if you have any lingering questions or concerns! - The Otto Cadillac Team

June 11, 2026

Dealership Rating
Employee Rating

When your sales department says you get 2 free oil changes they need to tell you there is an expiration date. More

by GGRATTON
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 12, 2026

Otto Cadillac responded

Thank you for sharing your feedback. We apologize for any miscommunication regarding the expiration of our offer. Please contact us at your convenience so we can rectify this situation.

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