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Kelly Jo Wisler

Overview Reviews (64)

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Kelly Jo Wisler

Service Coordinator

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9

64 Reviews

Overview Reviews (64)

Dealership Experience

1 yr, 8 mos

Industry Experience

1 yr, 8 mos

Languages Spoken

English

4.9

64 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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64 Reviews of Kelly Jo Wisler

July 15, 2026

Dealership Rating

Employee Rating

This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. my satisfaction. I was very pleased with the service provided. More

by lisawhitman62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

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Jul 16, 2026 -

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

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The service was provided both professionally and with quality. The repair was done and completed to our satisfaction quality. The repair was done and completed to our satisfaction More

by christy.smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

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Jul 06, 2026 -

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

July 01, 2026

Dealership Rating

Employee Rating

The service here is unmatched and very pleasant and the people are very considerate to their customers. people are very considerate to their customers. More

by crowningshieldw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Bill McLean, Amber Young, Ryan Bussinger , Paul Bull

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Jul 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

June 06, 2026

Dealership Rating

Employee Rating

Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Ian Maher, Michael Caccese, Bill McLean, Amber Young, Ryan Bussinger

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Jun 08, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!

June 01, 2026

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Employee Rating

Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

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Jun 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

May 18, 2026

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Excellent service from the moment, I have arrived until the moment I left. Really top-notch! the moment I left. Really top-notch! More

by jmichaelskiba

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

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May 19, 2026 -

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

March 14, 2026

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Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac. More

by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Bill McLean, Sean MacWhinnie, Roger Prentiss, Amber Young, Tom Kenneally

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Mar 16, 2026 -

Otto Cadillac responded

Thank you for sharing your fantastic review! We’re honored to have your business and we hope to see you again at Otto Cadillac.

March 14, 2026

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by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Bill McLean, Sean MacWhinnie, Roger Prentiss, Amber Young, Tom Kenneally

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Mar 16, 2026 -

Otto Cadillac responded

Thank you for the kind words and for choosing Otto Cadillac! We appreciate your support and we look forward to serving you again.

March 05, 2026

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Employee Rating

They do a great job , always take care of me and my caddy while it’s being worked on while it’s being worked on More

by rcortese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Amber Young

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Mar 05, 2026 -

Otto Cadillac responded

Thank you for the positive feedback! We are glad we could take care of you and your Cadillac at Otto Cadillac.

March 02, 2026

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Service staff takes good care of me and my vehicle and techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. More

by billpaquette.ny

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Bill McLean, Roger Prentiss, Amber Young

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Mar 03, 2026 -

Otto Cadillac responded

We're delighted to hear that our team took such good care of you and your vehicle, Bill! Thank you for choosing Otto Cadillac and for sharing your positive feedback.