Roger Rathbun
General Manager
Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac
2065 E Main St
Torrington, CT 06790
63 Reviews
Write a ReviewDealership Experience
9 yrs
Industry Experience
25 yrs, 7 mos
Languages Spoken
English
63 Reviews of Roger Rathbun
March 23, 2024
Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!! More
Other Employees Tagged: Darren Schwartz, Leonard Kriegsman, Mike Judson
March 19, 2024
Extremely happy with Veronica, and the rest of the team that helped us get into our third lease at Northwest Hills. Thank you! that helped us get into our third lease at Northwest Hills. Thank you! More
Other Employees Tagged: Darren Schwartz, Brian Begin, Sarah Cloutier, Veronica Bournival
February 26, 2024
Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hill After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best! More
Other Employees Tagged: Darren Schwartz, Vin Kjersgaard , Eileen Nieves, the driver who picked me up
January 04, 2024
Great Easy Simple purchase. Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ More
Other Employees Tagged: Darren Schwartz, Vin Kjersgaard
April 16, 2023
Awesome Great Dealer great body shop nice people fast accurate and easy to use. The only place that I would recommend accurate and easy to use. The only place that I would recommend More
Other Employees Tagged: Darren Schwartz, Joe Levesque, Allen Tucker
March 25, 2023
I have to say this was my best experience with any dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the be dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the best possible deal and rate! The communication was top level kept me updated on every step of the process. I would highly recommend them especially Vin. Thanks for a great experience! More
Other Employees Tagged: Darren Schwartz, Vin Kjersgaard
March 21, 2023
Great customer service. I didn’t have to settle for something I really didn’t want. They did everything they could to get me in the truck I really wanted. I didn’t have to settle for something I really didn’t want. They did everything they could to get me in the truck I really wanted. More
Other Employees Tagged: Darren Schwartz, Jack Sullivan
January 25, 2023
Enjoyed my car buying experience and all interactions with employees were very positive! Knowledgeable and not pushy. with employees were very positive! Knowledgeable and not pushy. More
Other Employees Tagged: Darren Schwartz, Vin Kjersgaard
November 27, 2021
Good guys, they both worked with me to get me to the payment I wanted. payment I wanted. More
Other Employees Tagged: Darren Schwartz, Vin Kjersgaard, Joe Levesque