Ryan Cali | Page 2

Toyota of Scranton responded

UGSISR, Thank you for taking the time to provide your review. We are delighted we earned 5 stars. We also appreciate your loyalty to our dealership - that is such a compliment. Our team works very hard at providing our customers with the best sales experience. We are happy you enjoyed working with the sales team. Enjoy your new vehicle for many miles! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Subject: Response to James Brown's Review (MISKELL922) Dear James Brown, Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to address your concerns. We apologize if your experience at Toyota of Scranton during the negotiating process was challenging. Our team strives to create a positive and transparent environment for our customers, and it's disheartening to learn that we may have fallen short of your expectations. If there are specific details or aspects of your visit that you believe could be improved, we would greatly appreciate any additional insights you can provide. Your feedback is crucial in helping us enhance our services and ensure a smoother experience for our customers in the future. Please feel free to reach out to our customer service team directly at 570.702.8776 so we can gather more information and address any concerns you may have. Once again, we appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Team Toyota of Scranton

Toyota of Scranton responded

TOOOOORI, We are thrilled you had an excellent experience with our sales team. Thank you for letting us know. Enjoy your new ride! Take care, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Diggsy, Thank you so much for choosing Toyota of Scranton for your recent purchase of a Toyota Camry! We're thrilled to hear that you love your new car and that you had an outstanding experience with our team. Providing excellent customer service is our top priority, and we're delighted to hear that our sales and finance teams took the time to address all your questions. It's important to us that our customers feel informed and comfortable throughout the entire buying process, and we're glad we could make your first-time buying experience with Toyota a positive one. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and are grateful for the opportunity to welcome you to the Toyota family. Safe and happy driving! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

MOUSE3314, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Dtlopez87, Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us. It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them. We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter. Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard. Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience. Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

917MEDIC, Thank you so much for your kind words! We are thrilled to hear that your experience with Toyota of Scranton was phenomenal, and we appreciate your feedback. Making the car-buying process a breeze for our customers is always our goal, and we're delighted to know we achieved that for you. We look forward to welcoming you back for your next car purchase. If there's anything specific you're looking for or if you have any questions in the meantime, feel free to reach out. Our team is here to assist you with anything you may need. Thank you once again for choosing Toyota of Scranton. We truly value your business and the opportunity to serve you. Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Hi Bea.John01, Thank you for taking the time to leave a review of your experience with our salesman, Doug, at Toyota of Scranton. We're thrilled to hear about your positive experience and the exceptional service you received. Doug is known for his no-pressure approach and dedication to ensuring that our customers have all their questions answered. We appreciate your recommendation to friends and family, as word-of-mouth referrals are invaluable to us. If you or anyone you know is in the market for a Toyota, please don't hesitate to reach out to us. We're here to provide top-notch service and assist with all your automotive needs. Thank you for choosing Toyota of Scranton, and we hope to serve you and your loved ones in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Zhenma, Thank you so much for taking the time to share your experience with us at Toyota of Scranton! We greatly appreciate your feedback and are delighted to hear that your experience with us was straightforward, honest, and hassle-free. At Toyota of Scranton, we believe in providing our customers with a transparent and enjoyable car-buying experience. It's wonderful to hear that you felt comfortable during your visit and that we respected your preferences, not pressuring you into unnecessary add-ons. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help with anything you might need. Once again, thank you for choosing Toyota of Scranton, and we hope you're enjoying your new vehicle. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, The Sales Team Toyota of Scranton