Ryan Martin | Page 14

John C. Gamble Hendersonville, TN August 2, 2012 John C. Gamble Hendersonville, TN August 2, 2012 Doug Price Sales Dept. Newton Nissan of Gallatin Mr. Doug Price, I would like to take John C. Gamble Hendersonville, TN August 2, 2012 Doug Price Sales Dept. Newton Nissan of Gallatin Mr. Doug Price, I would like to take a few moments to express my gratitude for your loyalty to me, as a customer. As you are well aware, my purchase wasn't exactly a "smooth ride". (All Pun's Intended). I purchased a brand new Maxima with all of the available options from your dealership. I first, spoke with you on the phone about exactly which options I wanted. You had the options, but didn't have the color interior I wanted. We were aware that I purchased during the year end closeout event, yet you were enthusiastic about delivering the exact vehicle I requested. You, and Newton Nissan worked with local dealers to get me into the exact car I wanted. Your company and another local dealership traded and sent my new car to Newton Nissan. It arrived in less than desirable condition for a new vehicle. The Newton detailing team cleaned the car to the best of there ability. I picked it up and noticed that in high lighting I could see imperfections over the entire car. I contacted you with my concerns, and you worked around my schedule to resolve the issue. You told me from the start that you were 100% behind me. Indeed, you were. I brought the car in at my convenience, and you had the team right on fixing the issues. I understand that at that point: paperwork was signed, financing was done, and the car was legally mine. Having dealt with other dealerships, I also understand that they would have told me that I took the car off the lot, signed the paperwork, and now I own it. However you didn't do that. Newton Nissan made several attempts to fix the problems, and they were unable to be resolved. You and your sales manager met with me, and with unheard of service, informed me that "I understand, and I would't be happy either." There was no attempt to conceal the issues. I have been served with pure honesty, which is again unheard of in the car sales industry. You put me in another new Maxima that was in perfect condition! As far as I am concerned, you have permanently earned my business as a salesperson, a car company, and as an honest business. Newton Nissan has truly gone above and beyond expectation for a car dealership. I can not leave out your sales managers Ron and Bryan who made your spectacular service possible. The best marketing tool available is word of mouth. Newton Nissan will have all praise from me, and come highly recommended. Thank you again for all you have done, and I look forward to doing future business with you. Sincerely, John C. Gamble More

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The buying experience was good. Greg was informative and not pushy. We liked the car but wanted to see it in a color they did not have in stock yet. They told us when the color we wanted to see would be i not pushy. We liked the car but wanted to see it in a color they did not have in stock yet. They told us when the color we wanted to see would be in. We came back to see it and purchased. They were much more clear about costs than I had experienced in the past at other dealerships. The only bad part was the wait in line for the finance person. More

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This was our second purchase from this dealership we knew we would get the deal we needed prior to walking in the door and sure enough we love our new nissan quest.. i would recommend this dealership to any we would get the deal we needed prior to walking in the door and sure enough we love our new nissan quest.. i would recommend this dealership to any and every one More

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Bo was an amazing salesperson. She was the most informative and knowledge salesperson I have ever dealt with. She LISTENED to what I wanted and proceeded from that point. She was the 'perfect' sa informative and knowledge salesperson I have ever dealt with. She LISTENED to what I wanted and proceeded from that point. She was the 'perfect' salesperson. More

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We have been buying Nissans from Donnie for over 13 years, and he continues to provide the very best in customer service! There are no high pressure tactics used by Newton Nissan - you can feel free to years, and he continues to provide the very best in customer service! There are no high pressure tactics used by Newton Nissan - you can feel free to walk around the lot without being shadowed or stalked by a salesperson. The staff is willing to go above and beyond to help you find the car you are looking for . . . even working on a holiday weekend to find the color and model of car that we wanted to purchase. The financing process was the best one we have ever had - Bruce did such a great job of explaning all of the paperwork, and answered our questions, too. All in all, a most pleasant experience. We highly recommend Newton Nissan, and Donnie Mallory! The courtesy you receive from each and every individual at the dealership can simply not be equaled by any other Nissan dealership in the middle Tennessee area. More

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We are writing this review to the dealership to respond We are writing this review to the dealership to respond to your request. he mileage was farther than we thought it was but well worth the tr We are writing this review to the dealership to respond to your request. he mileage was farther than we thought it was but well worth the trip. Randy described the Lincoln and being very clean, excellent condition, and no scratches or dings. Bravo! Randy was right. We have made many goose chases before relying on the dealer saying it wasin excellent condition. This was in supberb condition needless to say you know we bought the car then and there and drove it home. We are very happy with our car and we were already able to sell our cadillace in three days in front of our house. We can't speak more highly dealership of your dealership or of Randy for all his courtieses and friendly manner in taking care of us always offering us drinks, cookies, friendly talk wile waiting for our deal to be completed. The other two gentlemen Bruce Ross and Ryan Martin were also very helpful. Sincerely, John and Virginia Dunayczan More

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They did all the work for me! They listened to my needs and wants, and showed me only what I requested. They did not try to convince me to get a car with fewer features for a lower price, nor did they try and wants, and showed me only what I requested. They did not try to convince me to get a car with fewer features for a lower price, nor did they try to upsell me. They took my trade and made it hassle-free! There was no sneaky behavior and they didn't waste my time! I would drive an hour to buy from them again! More

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I recently purchased a new 2011 nissan maxima from newton nissan after owning a 1999 maxima for 13yrs. Riley Groves was very personable & easy to work with. Riley was paitent with all my questions & apprehen nissan after owning a 1999 maxima for 13yrs. Riley Groves was very personable & easy to work with. Riley was paitent with all my questions & apprehensions. I passed three Nissan dealerships including the one where I purchased my last Maxima & the drive was well worth it because of the customer service. Ryan Martin was able to come back with a final number I was comfortable with for my new Maxima. Rob King was good to work with as well in finance once I was able to meet with him after a bit of a wait. I will recommend newtwon nissan to all my friends & family. Thanks!!! More

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I had an awesome experience. I was car searching and was referred to Caleb Kelley by a friend who had recently purchased a car from him. I told him what i was looking for and within an hour had called me referred to Caleb Kelley by a friend who had recently purchased a car from him. I told him what i was looking for and within an hour had called me back and said he had some cars for me to test drive. I test drove a 2010 used Maxima with 20,000 miles and I loved it. Within 45 minutes we had confirmed financing arrangements with Ryan...which was very refreshing. I dont have the patience to haggle back and forth and both Ryan and Caleb made the process so much easier than what i have experienced in the past with other dealerships. Great job and I would definitely buy another car from Caleb and Ryan. thanks Lynn moore cell 615 830 5599 More

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The atmosphere at Newton Nissan was very friendly and helpful when I purchased a new 2012 Versa Sedan. Everyone was very patient and professional as we discussed prices and financing. They continued to w helpful when I purchased a new 2012 Versa Sedan. Everyone was very patient and professional as we discussed prices and financing. They continued to work with me until I was happy with the deal. Really nice people to deal with. This is the second new vehicle I have bought from this dealer. Great job! Thanks again! More

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