Sal Lala | Page 14

Sal Lala is fantastic. He's genuinely a good guy who is clearly looking to make customer relationships for life. I HIGHLY recommend working with this fair and friendly salesman who cares. is clearly looking to make customer relationships for life. I HIGHLY recommend working with this fair and friendly salesman who cares. More

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I live nearly 800 miles from this dealership and this is the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prep the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prepared to pay; I called Sal and he got things rolling. Within a few weeks my vehicle arrived and I made the trip to pick it up. Having resolved all issues previously on the phone, I walked into the dealership at 1 p.m. and was on my way out by 3:15 p.m. Never have I been so pleased and satisfied with an automobile purchase. Sal is such a pleasure to work with - he's courteous, professional, competent and trustworthy. I certainly will not hesitate to call him again for future purchases. Mike Comer was also a pleasure to work with; he explained everything about my new vehicle in a way I easily understood. He helped me program my phone and radio and assured me (as Sal did) that I could always call him if I ever needed assistance. So far I haven't done that, but I know that if I do, both he and Sal will be there for me. More

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Lexus of Naperville provided every bit of service I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partl I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partly through effective price negotiation, and partly because they understood better what I wanted from the car. Frankly, I only went to them for a sanity check. I wanted to make sure the deal I'd gotten from the other dealership was valid. Instead, they won my business. With no hints on price, they beat the other dealership's offer, and they knew (or at least decided to share more) regarding the options on the vehicle that were important to me. They were also more responsive with respect to pre-sales. I don't have anything to compare them to with respect to post-sales. I had not purchased a car for 15 years (driving two very old Lexus vehicles until I made this purchase). That having been said, their attention to detail - from making sure I know all the features and technology of the new car, to installing the i-Pass from the old vehicle for me, to having my iPhone set-up before I left the premise - was outstanding. Wish I lived closer. Then I could make use of the lifetime free car washes for my new car. More

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I can only say good things about Sal Lala and the Dealership. They went out of their way to help make things easier in buying a Pre-Owned Automoble. They offered me a Extended Warranty on the Car but Dealership. They went out of their way to help make things easier in buying a Pre-Owned Automoble. They offered me a Extended Warranty on the Car but in no way did they pressure me to purchase it, But after thinking It over I did purchase it.. I was a Internet Buyer. The only thing I did not like was Having the full wire the dealership the money for the full purchase price, that seemed to bee the only way I could secure the Car. On the other hand Sal Lala did a Great job of looking the car over for me and I did have a Clean CarFax Report. Again I cannot say enough Good Things about Sal. Thanks Again LEXUS OF NAPERVILLE, Steve More

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Last year I had walked into the dealership looking for a car. I had met Sal and we were working together to see what was available. What I was very please with about Sal is that he was not pushy at all an car. I had met Sal and we were working together to see what was available. What I was very please with about Sal is that he was not pushy at all and seemed to care about what I really wanted. A year later I walked in the dealership again and asked for Sal and he was nothing but friendly and willing to work with me to find what I really wanted. He was more concerned about making sure I am happy with what I get. I purchased my car on Thanksgiving weekend and I have been very happy with my choice. Sal was great to deal with and I plan on referring others to him in the future. More

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I had a great new car buying experience at Lexus of Naperville. The entire staff was great, Especially my Sales person Sal Lala. I would recommend him to anyone interested in purchasing a new car. Naperville. The entire staff was great, Especially my Sales person Sal Lala. I would recommend him to anyone interested in purchasing a new car. More

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Bill from finance is n awesome guy,very friendly: we love Sal Lala,he's very honest,humble;we were so happy with his service: Sal Lala,he's very honest,humble;we were so happy with his service: More

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Thank you Bill and Sal for providing amazing service, friendliness, and an overall amazing experience. Customer Service: We were treated fairly and with the most utmost of attention and patience and friendliness, and an overall amazing experience. Customer Service: We were treated fairly and with the most utmost of attention and patience and NO pressure Quality of Work: The car was detailed, re-conditioned, and additional services were provided beyond expectations. I'd give a 6 if I could. Friendliness: Sal was the most easy to work with sales professional I've met in the 14 years I've been purchasing vehicles. Bill as the manager did his job with the utmost of professionalism and efficiency. Overall Experience: Friendly staff who go above and beyond for the customer, what more can I say? Price: The price was fair ... what goes above and beyond is the items mentioned above. We had purchased a vehicle previously from a competing dealer close by 6 months ago and in comparison, the experience with you folks beats them hands down with plenty of room to spare. From a very satisfied customer More

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I just purchased my third car from Lexus of Naperville. They really are the best Lexus dealership in Chicagoland. I lived in Chicago for a while but would drive out to Naperville because their service is They really are the best Lexus dealership in Chicagoland. I lived in Chicago for a while but would drive out to Naperville because their service is so much better. This was also the third car I've purchased from Sal. He is professional, fair and INCREDIBLY responsive anytime I have ever had a question regarding the car. I'll continue to purchase from Sal and Lexus of Naperville forever. More

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My wife and I went Lexus of Naperville on a Saturday to look at Certified Pre Owned Vehicles. We were quickly greeted and approached by a nice gentleman, Sal Lala. He was very polite, well-mannered, and look at Certified Pre Owned Vehicles. We were quickly greeted and approached by a nice gentleman, Sal Lala. He was very polite, well-mannered, and accommodating. We knew exactly what we were looking for and Sal made it happen. We looked and test drove a couple of vehicles. The nearby test track was great. We decided that day to go ahead and and get our vehicle only if everything goes as planned as far the numbers went. Sal was helpful in trying to reach those numbers with the manager, Paul. Sal made us feel like he was really on our side. After everything was said done, we reached an agreement and we went home happy. Throughout the experience, Sal was awesome. He wasn't pushy one bit. What made the experience even better was the service Sal provided after the sale. We had many questions and requests after that day. Sal was always quick to return our call and make sure our questions were promptly answered. Overall, we were impressed not only by the quality of vehicle we purchased but also the quality of service provided by Sal and the whole dealership. We will definitely purchase our future vehicle from Sal at Lexus of Naperville. More

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