Sam Heidel
Sam Heidel at Toyota of Rockwall
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Sam Heidel | Page 20

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
201 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

3 yrs, 9 mos

Industry Experience

16 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

201 Reviews

Write a Review

201 Reviews of Sam Heidel

March 01, 2022

Dealership Rating
Employee Rating

We have used this dealership several times in the last few years and people are always professional, communicate well and have things done when they say they will. I would not have returned to the dealers More

by D Bain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Juan Moran

Mar 02, 2022

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 24, 2022

Dealership Rating
Employee Rating

The customer service was outstanding with updates on your service which was quick and excellent. We definitely look forward to returning for more maintenance of both of our Toyota vehicles. More

by sarv4208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez, Kasey Boysaw

Feb 24, 2022

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. We are very happy to have provided you with such a positive experience! We sincerely value your business. We look forward to having you as one of our valued customers for years to come.

February 22, 2022

Dealership Rating
Employee Rating

Toyota Rockwall is the best of all in Texas, I love their service and professional service. More

by Jwanyoike94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum, Lonnie Wade , Larry Davis, Josue Gutierrez, Justin Hogue, Stephanie Sanchez

Feb 23, 2022

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

February 13, 2022

Dealership Rating
Employee Rating

great dealership, at every phase of buying, financing my vehicle was a wonderful experience. my salesman excelled. I will have my new vehicle serviced here!! More

by Wgb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith, Lonnie Wade , Paul Greene

Feb 14, 2022

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2022

Dealership Rating
Employee Rating

Ivan greeted me when I brought my Prius in for service and though I would not be a customer he said I still deserved five star service and escorted me to the service area. At that time he said what year i More

by blpatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Rust, Ivan Williams

Feb 10, 2022

Toyota of Rockwall responded

It's fantastic to hear that Ivan provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

February 09, 2022

Dealership Rating
Employee Rating

This place continues to impress me. I was greeted promptly and car was done quickly. Came back washed. All the work was done to my satisfaction. Great jobs guys More

by BOWGD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 09, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Sam had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

February 03, 2022

Dealership Rating
Employee Rating

the service people are motivated to help and answer questions at any time. They are very respectful of the customer's time and care about the quality of service. Great group each time I go in.. Dan Tuc More

by dptdent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kevin McGuire, Cesar Martinez, Kasey Boysaw , Larry Davis, Josue Gutierrez, Juan Moran, Carlos Perez, Stephanie Sanchez

Feb 03, 2022

Toyota of Rockwall responded

Thank you, Dan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

February 01, 2022

Dealership Rating
Employee Rating

Very clean place, customer service are great. Even if you don’t have an appointment they do walk in . The bathroom are clean and neat . More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2022

Toyota of Rockwall responded

Danny, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 31, 2022

Dealership Rating
Employee Rating

Great and wonderful people in the dealership are willing to help with what you need,that's why I bought and toyota. More

by l.ronnie86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jan 31, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 27, 2022

Dealership Rating
Employee Rating

All the service people are very attentive and keeps you updated on the time. I really like Sam. He's always cheerful. More

by LHHOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez, Kasey Boysaw

Jan 27, 2022

Toyota of Rockwall responded

We appreciate your business, Sam and our team look forward to serving you again soon!

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