Scott Bergstrom
Scott Bergstrom at Subaru Superstore
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Scott Bergstrom

Service Manager

Subaru Superstore

1050 S Gilbert Rd
Chandler, AZ 85286

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4.8
14 Reviews

I'm originally from New England and moved to the valley in 1983. This is my forty-first year in the industry. I've been married to my best friend for 29 years. We have a daughter and three grandchildren that live here in the valley and a four-year-old Westie named Abbey. I enjoy all sports and have friends in NASCAR I enjoy spending time with at the track.

Dealership Experience

5 yrs, 2 mos

Industry Experience

45 yrs, 9 mos

Languages Spoken

English English

4.8

14 Reviews

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14 Reviews of Scott Bergstrom

October 02, 2023

Dealership Rating
Employee Rating

I bought my Forrester in 2019 and I never looked back. This is the first Subaru I owned but not my last. The service department has always been outstanding and willing to go that extra step. Always keepin More

by azpokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2023

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Always very clean and staff is always friendly and seems to truly care. Always good service. More

by Phiz
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

April 26, 2023

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service was good but problem can not be found and Subaru factory rep is no help. people at superstore went out of their way to help but it is something that they can not find. More

by cpdtwo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Zack , Dustin Fleger

March 04, 2023

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The service department is very good. Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix a More

by wpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hari Felipe, Brock Bourne, Darien Humbert , Grant - Service Manager

December 05, 2022

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This is my second lease, great experience from the ordering process, through the paperwork and through the delivery! More

by glboulden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 06, 2022

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I have had great service in the Service Department for my Subaru Outback. After five years I am still treated with respect. Today Darien Humbert was very helpful. I drive 190 miles each way to return to this More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Darien Humbert

May 26, 2022

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Top notch service! Darby and the Subaru team have cared well for me, above and beyond what you would ever expect from a car dealership—but instead, what you would hope More

by Kate
Customer Service
Friendliness
Price
Recommend Dealer
Yes

December 20, 2021

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I brought my car to this location to have a routine check up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everyt More

by amandacline412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Rob Daily, Hari Felipe, Josh Kares, Leo Moreno, Brock Bourne , AJ Lembke, Angela Mattix, Todd Rebhan

Dec 20, 2021

Subaru Superstore responded

Ms. Cline - First I want to thank you for taking the time to leave us a comprehensive review of your experience with our establishment. We have reviewed all your visits this summer in great detail, from evacuating and recharging the Freon from your HVAC unit during a recall appointment. During your second visit regarding your AC, our technicians found a leak and the replacement of the O-Rings between the values which was covered under the Extended Warranty of your vehicle. During your third visit our Service Director witnessed the issues you had brought to our staff's attention regarding your AC unit again making an unpleasant noise and blowing warm air. After evaluation we determined that there is a leak and performed all suitable services to ensure your satisfaction and correction of the issue at no additional charge. All parts utilized were Subaru parts and listed on the repair order you've received copies of, after each appointment. Each visit a loaner was provided to you, during a shortage of available vehicles. We understand you were/are busy and we tried our best to accommodate your schedule. We also would like to note that you never spoke with Angela Mattix, we believe you are confusing her with Anne-Marie Luther who waited o you during two of your visits to our store. We would also like to note that you purchase your vehicle at a different retailer and your first service visit was 10/26/20 at 50,059 miles. I am sorry we were not able to meet your expectations.

Dec 20, 2021

amandacline412 responded

One visit to another Subaru - fixed, no problems. Not even an issue at the next Subaru... Moving forward.

February 22, 2020

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Wonderful dealership filled with staff ready to help you with anything you need. My process for purchasing a car was quick and to the point, any question I had was answered. More

by aaronweiland
Recommend Dealer
Yes

Other Employees Tagged: John Barravecchio , Joseph Nieves

Dec 19, 2020

Subaru Superstore responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Aaronweiland. Thank you and we hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

October 04, 2019

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Employee Rating

First Subaru Purchased My wife and I were shopping for a new car and decided on a Subaru. The Superstore is the COSTCO dealer for Arizona. We made contact with David GRIZ Gr More

by Harry and Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David "Griz" Griffin

1

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