Scott Douglas | Page 35

I took my BMW X1 in for service And Cesar takes exceptional care of us all the time. He truly is a representation of excellence in your service department. For that reason, I would only use your Fe exceptional care of us all the time. He truly is a representation of excellence in your service department. For that reason, I would only use your Ferman BMW service because of him and his service. One other person I would like to mention is the gentleman who greeted us at the service dept-James Bird I think is his name. More

by PC Verified Customer Verified Customer

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Everyone was really helpful and made the buying process pretty easy. Alex sent me a vid of the truck on a lift to show that there was no rust on the frame. Went above and beyond pretty easy. Alex sent me a vid of the truck on a lift to show that there was no rust on the frame. Went above and beyond More

by Gbulso22 Verified Customer Verified Customer

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Great people! They were very attentive and listened to what I was looking for and trying to accomplish. Upon delivery of my car, they took as much time as needed to answer all of my questions. They have a what I was looking for and trying to accomplish. Upon delivery of my car, they took as much time as needed to answer all of my questions. They have also been great on follow up. Excellent dealership experience. Notably, I want to mention Mary, Karl, Kenny and Bob. Thank you! More

by dpoposki Verified Customer Verified Customer

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Outstanding Multi-faceted Guest Service You come to expect quality service when purchasing a BMW, as the brand itself commands it. Ferman BMW Palm Harbor goes well beyond those brand expect You come to expect quality service when purchasing a BMW, as the brand itself commands it. Ferman BMW Palm Harbor goes well beyond those brand expectations and rolls out the red carpet. Every phase of the buying process, from those weeks ahead when I was doing all of my research, trying to replace a car I loved so much but found it to be impractical. Karl, the General Sales Manager and John Rebello, Sales Manager were helpful and most importantly, so very patient and reassuring. I thought they would have to pry my fingers from the steering wheel of my other car, but the beautiful BMW SUV met all of my needs and provided the luxury I enjoy. I went on a test drive with Robert "Chowder" Chodorowski, one of their top sales associates, and WOW... He really knows BMWs. He walked me through all of the features, went the extra mile to get the car fueled up, made sure it sparkled, and even programmed my phone into the audio for me, walking me step by step through the use of the media features. Thank you, Scott for helping choose the best warranty. I left finance feeling protected. This Amazing Team sent me off in style. I drove the car all the way home to Northwest Florida on a tank of petrol. The drive was heavenly. Thank you so much, Ferman BMW for making me feel like part of the family! Awesome experience. It was a long drive to get to you, but oh so worth it! KGM More

by KGM Verified Customer Verified Customer

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Team was good and responded quickly. Required shipping Team was good and responded quickly. Required shipping of two cars. My only issue was more with the shipping company as it took a while to get the Team was good and responded quickly. Required shipping of two cars. My only issue was more with the shipping company as it took a while to get the cars shipped. More

by krohn3609 Verified Customer Verified Customer

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I’ve leased 3 vehicles (X6, M3, & M4) from this dealer now and each time they’ve expedited the entire approval process, vehicle selection, and delivery. They are extremely efficient and professional. Th now and each time they’ve expedited the entire approval process, vehicle selection, and delivery. They are extremely efficient and professional. They also usually have a great inventory of M class cars too. More

by michael.w.brantley Verified Customer Verified Customer

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What can I say about Mr Gary... he is extremely helpful, professional, knowledgeable and helps you to make right decisions. Thank you Gary for getting me this beautiful ride that I dreamed of ! By the way h professional, knowledgeable and helps you to make right decisions. Thank you Gary for getting me this beautiful ride that I dreamed of ! By the way he never put pressure on selling all about what you want as a customer now you don’t get that in every dealership especially during slow times..... I will see Gary on my next car shopping . Also Scott from finance is amazing . More

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Robert was excellent, expert in his knowledge and delightful to work with. No matter what the question or need, it was covered. Allan and Brian made us feel comfortable. I had a good experience regar delightful to work with. No matter what the question or need, it was covered. Allan and Brian made us feel comfortable. I had a good experience regarding my trade which was less than stellar due to minor damage. I’ve never had a great time with the financing before now. Scott you should be a radio star. Thx all! More

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What a great experience. Brian Soto and the rest of the team were amazing. Very helpful and overall a wonderful experience. The car is amazing! team were amazing. Very helpful and overall a wonderful experience. The car is amazing! More

by cargeek11743 Verified Customer Verified Customer

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I am so pleased with my experience. Great service and patience displayed by both Mary and Scott! They even stayed after hours to ensure I left a happy customer. This purchase was our 2nd BMW in one week. patience displayed by both Mary and Scott! They even stayed after hours to ensure I left a happy customer. This purchase was our 2nd BMW in one week. I couldn’t be more impressed with the service provided by this team. More

by BETH.BRICKHOUSE Verified Customer Verified Customer

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