Scott Gruwell | Page 4

Amazing Experience I honestly thought all hope was lost and I wouldn't have gotten a car due to my credit and my negitive equity but some how they put me into a new 2012 I honestly thought all hope was lost and I wouldn't have gotten a car due to my credit and my negitive equity but some how they put me into a new 2012 Chevy sonic and I love it so much. They made my problem their problem and took care of a bad situation. I am so grateful to you all!! More

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PROMISED ANSWERS 8 WKS AGO BY CUSTOMER RELATIONS STILL WAIT MARYANN S HAVE BEEN TRYING TO GET A PROBLEMS RESOLVED FOR 8 WEEKS AND HAVE BEEN PROMISED ON NUMEROUS OCCASIONS IT WOULD BE SETTLED. WE ARE A COUPLE MARYANN S HAVE BEEN TRYING TO GET A PROBLEMS RESOLVED FOR 8 WEEKS AND HAVE BEEN PROMISED ON NUMEROUS OCCASIONS IT WOULD BE SETTLED. WE ARE A COUPLE IN OUR 70 S AND FEL THAT WE HAVE BEEN TAKEN ADVANTAGE OF. tHIS DELAY IS JUST A CONFIRMATION NOTHING IS BEING DONE NOR WILL BE DONE. THE MIGHTY TWO! More

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Laurie Shea Pure Awesomeness from the owner Scott Gruwell, Herb Jernukian and Eric Steffes and Tim Jackson and Lucy Tucker. I love my brand new Chevy Sonic LT. I Pure Awesomeness from the owner Scott Gruwell, Herb Jernukian and Eric Steffes and Tim Jackson and Lucy Tucker. I love my brand new Chevy Sonic LT. I highly reccomend you take your business to them. They worked hard to find me the best deal for a limited edition car, you have to meet them! More

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I received many calls from Courtesy Chevrolet over the last three months. I purchased a Camaro from them in 2010 and they wanted to buy it back. I finally relented and agreed to take a look at what they h last three months. I purchased a Camaro from them in 2010 and they wanted to buy it back. I finally relented and agreed to take a look at what they had to offer me for an upgrade. I had a V6 and was thinking about a V8 SS Camaro. I met with a salesman and drove a couple of models. I drove an automatic and a standard. I really liked the standard. Oh what power that car has! It would have been a great first day experience had it not been for a minor oversight on the sales persons part. GAS! The test drive is where it ran out of gas. OOPS! All was fine after gas was put in and I returned to the dealer. Next was some number crunching. That was sort of OK. Not what I really wanted, and the waiting time for the semi OK deal, was UNBEARABLE. I finally left after being swarmed by salesman and begged to wait "Just five more minutes." I then decided to just probably let it all go and keep what I had. However, the next few days and SEVERAL phone calls later from the dealer, I went back with the terms I wanted to make a deal written down on paper and was just not willing to settle for anything else. Mr. Scott Gruwell, the owner of the dealer had heard all about my experience and wanted to make it right. Mr. Larry Banks, the new care sales manager was also involved in helping to close my deal on my terms. I almost settled for an automatic even though I wanted the standard and was actually ready to finalize it. Mr. Gruwell came through and made some calls and had a standard V8 brought over from another dealer. HAPPY HAPPY HAPPY HAPPY I was to hear this. Mr Allen Parker was the man on a mission! He went over to the other dealer and personally drove MY car back to Courtesy Chevrolet, had it fully detailed and everything. I was like a kid at Christmas!!! I never saw this particular car either, and I was BLOWN AWAY! It had everything I wanted and I got the sweetest deal I could possibly ever get. THANK YOU SOOOO MUCH, Scott, Larry, Allen, Russell in finance, and the guest service manager, Lauren. My experience started out a bit rocky, but ended up smooth as silk!!! More

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Overall an outstanding experience at Courtesy Chevrolet. Went in to purchase 2013 Cruze. Sales representative, Eric Steffes was extremely helpful and accommodating. He went above and beyond to make sure a Went in to purchase 2013 Cruze. Sales representative, Eric Steffes was extremely helpful and accommodating. He went above and beyond to make sure all our questions were answered and we were happy with our decision. It was a stress free purchase from beginning to end. Glen Keeting took care of our financing and made it a quick and painless experience. Steve Rimer also assisted with the USAA discount and explanation of final steps. Thanks to Kelly Williams who helped me set up my On Star, phone connection and showed me the ins and outs of the Cruze. Great team at Courtesy. I would definitely return and recommend to all my friends and family! More

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Where to begin? Well I bought my Kia Soul (I understand it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice f it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice for that. My first 3 months of payments were late and I have it set up to do an ACH every 2 weeks, so there should be no reason at all for late payments on them. My rear sub was blown and they promised they would fix it (it took them 6 months to fix it). I was promised details for the first year and they wont do that. Every time I tried contacting Eric Real he would never call me back or do anything to assist me with my issues. Now let's fast forward to this morning 4/20/13. Time for my first oil change yay!! I get my oil changed every 5,000 miles as a complimentary service with Courtesy. I called in on Thursday 4/18/13 to get my car scheduled for an oil change at 8:30 a.m. It took 1 1/2 hours for the oil to get changed. Why make an appointment??? I even heard a lady there complain that she had an appointment and they said it was going to be 3 hours for an oil change!!!! HOW DOES THAT EVEN HAPPEN???? I talked to Steven Pastrana and he asked me if I wanted a wash afterwards (it was the worst wash ever, my car is still dirty). I asked if it cost anything, he said no, so I said, yeah I'll take a free wash. WORST DECISION EVER. I signed a form on 3 different lines for an oil change....3 times.....keep that in mind. So he tells me its going to be about a 90 minute wait. I'm on the lot looking around, interested in some 4x4 Silverado's. I figured it's time to trade up and become a man I guess. So this salesman with a forearm tattoo...yeah I'm not the best with names....talks to me while I'm test driving a 4x4 Hemi Jeep. He sells me on going new for a Silverado 4x4...it made sense. So I start looking at new Silverado's. At this time Courtesy calls to let me know my vehicle is done. I went to pick up...now the fun begins.... First I get my receipt, then I wait 15 minutes for them to pull my vehicle up...already frustrated. The guy pulls it up and it now has a CRACK in the WINDSHIELD from top to bottom. The guy told me it was already there. I'm pretty sure i look at my windshield every day to know if a crack is there or not. So I tell him I want to see the advisor. He gets Steven Pastrana, and he tells me I signed a form that makes me liable for that. He talked about the heat (it was 78 this morning) and the cold water and that’s how cracks are formed...I understand that Steven, I'm in kindergarten anymore. So this guy in a lab coat comes up and said, let’s just get this handled and get someone to go to his house to get it fixed. So I'm sitting there thinking, - alright, they are going to help me get this figured out - I was absolutely wrong. Steven grabbed my insurance card and made a copy of it. I have full coverage on my windshield so I shouldn't have to worry about paying anything, I just wanted it to be resolved. So he tells me to wait while he makes a call. I wait around for 20 minutes and Steven Pastrana is helping out other people......I'M JUST STANDING AROUND WAITING TO FIGURE OUT WHAT'S GOING ON...so I start to get frustrated verbally with Steven (I didn't cuss or say any names at this point). He says he’s going to make that call. He then leaves. So now the lab coat guy comes back and asked me if I had been helped yet. I explained what was going on and he said that he would get on this right away. 5 minutes later Steven comes out with his Manager (George??) and he then explains to me how a crack works....I'm sitting here thinking, do I look like I'm in diapers and don't understand how physics work?!?! Anyways, he tells me he's not going to do anything. Steven Pastrana at this point is now swearing that he warned me about any cracks etc. before I signed anything - he didn't do that by the way. So they hand me my paperwork back and say, You're on your own, that's not our problem. So I walked back inside, handed the Salesman that went on the test drive with me his business card back and let him know of everything that happened. His jaw dropped as I walked away....I'm assuming at this point because he lost out on a 2013 4x4 sale, not because he wanted to genuinely help me with making a sweet purchase like that. So I leave. I understand at this point that Courtesy just cares about quantity. They are not a quality dealership. While waiting I saw more frustrated people than I imagined. Isn't buying a vehicle supposed to be fun and exciting?? Why are all of these people so upset? And that's when I remember where I was. Courtesy isn't a company you want to do business with. They are nice when you want to buy a car, but not so nice when it comes to helping out. Nothing but problems. Their sign should have a WARNING sign on it that states they won't do anything at all to help you. Not only will I be buying another vehicle from here, but I'll make sure my colleagues won't either. One of which has a 2012 4X4 Z71 lifted Silverado....They will be doing the same reviews in my honor just to make sure you all understand how disgusted everyone is with you from my experience alone. DON'T BUY OR GET ANYTHING SERVICED FROM THIS COMPANY. THEY ARE GARBAGE. More

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