Scott Lackey
Scott Lackey at Shields Auto Center
Refer Me

Scott Lackey | Page 2

Service Advisor

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

Contact Me
4.7
183 Reviews

I'm an outgoing person with great personality, I enjoy playing and spending time with my wife and kids fishing and boating. When ever I have the free time.

Dealership Experience

10 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.7

183 Reviews

Write a Review

183 Reviews of Scott Lackey

March 19, 2024

Dealership Rating
Employee Rating

Ask the service department to check your stuff thoroughly. Or you have to take back. More

by mzvickie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Mar 26, 2024

Shields Auto Center responded

We appreciate your feedback and honest review. We apologize for any inconvenience that we may have caused. Thank you for being so understanding and allowing us to make things right. If you have any other suggestions or concerns, please contact our Service Manager, Dale Scudder at your convenience. Thank you!

March 08, 2024

Dealership Rating
Employee Rating

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kory Miller

March 07, 2024

Dealership Rating
Employee Rating

I feel Scott and his staff provided a high quality and professional service. I was very pleased and satisfied. More

by mr.moto2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Mar 26, 2024

Shields Auto Center responded

Amazing feedback! We are glad to hear that you had a great experience. Thank you for sharing!

March 03, 2024

Dealership Rating
Employee Rating

trustworthy place to do buisness . I'll keep coming back. Scott does a great job. More

by king_60957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Shields Auto Center responded

Reviews like yours provide encouraging feedback. Thank you for sharing!

February 21, 2024

Dealership Rating
Employee Rating

There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Feb 22, 2024

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

February 16, 2024

Dealership Rating
Employee Rating

Great customer service. Fast service. Friendly. Clean emailing room. Not sure what else to say. More

by toddrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to leave us a review!

February 15, 2024

Dealership Rating
Employee Rating

Shields provides high quality service and maintenance on my Dodge van. They also are great at explaining what they are doing. They have always been on time and don't keep me waiting. They are trustworthy an More

by sherrilljohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Feb 19, 2024

Shields Auto Center responded

Thank you for sharing your experience with us! We really appreciate your feedback and look forward to serving you for many years to come!

January 25, 2024

Dealership Rating
Employee Rating

Many people at Shields were welcoming and friendly. Scott was especially friendly and helpful. The service was quick. More

by tlee1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marci Ihnen, Rick Shields, Greg Shields, Teresa Smith, Dale Scudder , Noah Shields spent time visiting with me.

January 24, 2024

Dealership Rating
Employee Rating

They figured out and fixed replaced the AC evaporator 👍 They figured out and fixed replaced the AC evaporator 👍 They figured out and fixed replaced the AC evaporator 👍 More

by L-ALLEN9
Recommend Dealer
Yes

January 22, 2024

Dealership Rating
Employee Rating

Mark was great to work with and answered all of our needs. We are extremely happy with our purchase from Shields and will be repeat customers as long as this level of service remains. More

by fuzzball147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
2
...

Dealership Inventory (138 Vehicles)

new 2024 Ford Edge car, priced at $47,695
2024 Ford Edge
new
Carbonized Gray exterior
Automatic
All-wheel Drive
used 2020 Ram 1500 car, priced at $29,536
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2024 Jeep Grand Cherokee L car, priced at $55,420
2024 Jeep Grand Cherokee L
new
Bright White exterior
Automatic
Four-wheel Drive
new 2024 Ford Expedition Max car, priced at $75,600
2024 Ford Expedition Max
new
Agate Black exterior
Automatic
Four-wheel Drive
used 2011 Mercury Mariner car, priced at $8,995
2011 Mercury Mariner
used
Steel Blue exterior
Automatic
Front-wheel Drive
new 2023 Ford Bronco car, priced at $63,170
2023 Ford Bronco
new
Cactus Green / Gray exterior
Automatic
Four-wheel Drive