Scott Thompson
Scott Thompson at MINI of St Louis

Scott Thompson

Service Manager

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
136 Reviews
4.9

136 Reviews

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136 Reviews of Scott Thompson

May 29, 2026

Dealership Rating
Employee Rating

Great service. Liked the video when done and also washed my car. Thanks for a job well done. More

by Tomc
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

Jun 03, 2026

MINI of St Louis responded

Thank you so much for the 5- star review! We are happy to be of service and look forward to the next time, take care!

May 11, 2026

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Employee Rating

Do not buy a mini they are junk and they will not stand behind their footwell modules More

by hannon_matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Viero

May 14, 2026

MINI of St Louis responded

We’re sorry to hear you’re frustrated with your experience. MINI does provide extended coverage for footwell modules for up to 15 years or 186,000 miles, which reflects the brand’s commitment to supporting its customers. When a footwell module fails due to a covered defect, repairs are eligible under MINI’s warranty guidelines. In this case, our technicians determined the issue was caused by outside influence rather than a defect in the module itself, which unfortunately made it ineligible for warranty coverage under MINI policy. We understand this can be disappointing, and we’re always happy to review concerns and discuss findings in greater detail with our customers. Please reach out to Scott Thompson at 314-644-6464 with any further questions.

April 12, 2026

Dealership Rating
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Great customer service in sales, service and finance. I am high maintenance and they are very patient. I took my clubman in for service and ended up driving home a new convertible sales team was awesome More

by celtickimi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

Jun 02, 2026

MINI of St Louis responded

Thanks for the review! We always strive to give our best to help our customers and I'm glad that we were able to assist you with the purchase of a new vehicle. We're grateful for your feedback.

April 03, 2026

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Scott, Spencer, and Erica were all fabulous to work with. Professional, honest, timely, and communicative people. Loved my first experience with Mini of St. Louis! More

by loriwiseman2001
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erica Wells , Spencer

May 29, 2026

MINI of St Louis responded

Lori, thank you for the 5 - star review! We are happy that Scott, Spencer and Erica impressed you in this way. We are very lucky to have them here at Mini of St Louis. Take care and see you next time, welcome to the family!

March 27, 2026

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You cannot get better service at any other dealership. ..I have had 4 mini's! More

by MiniPat
Service Price Transparency
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Recommend Dealer
Yes

March 24, 2026

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The people here are always courteous and very informative. Best place if you need service. More

by Frank
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Recommend Dealer
Yes

March 03, 2026

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Seventh Mini. Great dealership. Bill Harada, my longtime sales Motoring Advisor, is a gem. Let’s Motor! More

by kwherring
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

February 27, 2026

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In and out with no problems! Received. A video of my car and what was needed. Excellent! More

by Judy DeMoisy
Service Price Transparency
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Recommend Dealer
Yes
May 23, 2026

MINI of St Louis responded

Thank you for the great service review. We appreciate your business very much!

February 23, 2026

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Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee More

by STL.dustin.king
Service Price Transparency
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Recommend Dealer
Yes

February 18, 2026

Dealership Rating
Employee Rating

Customer since 2012. Four Minis purchased. All service work / repairs performed at this dealer. Have also purchased Extended Warranties. More

by tombraun
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erica Wells , Zach Folkerts

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