Shane Hernandez
Shane Hernandez at Bill Kay Nissan
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Shane Hernandez

Sales & Leasing Consultant

Bill Kay Nissan

1601 Ogden Ave
Downers Grove, IL 60515

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4.7
64 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

4.7

64 Reviews

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64 Reviews of Shane Hernandez

February 20, 2023

Dealership Rating
Employee Rating

Carlos and everyone in the dealership are always super nice and accommodating. I could not recommend them enough. More

by Marco Mecklenburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Berman, Art Diraduryan , Nikolay Filchev, Jesus Fuentes, Carlos Mendoza, Joe Rangel, Alicia Tillman

Feb 24, 2023

Bill Kay Nissan responded

Marco Mecklenburg, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

February 12, 2023

Dealership Rating
Employee Rating

Sales reps are usually forward, but Bill Kay has some of the most passive agressive employees I have come across (Shane Hernandez and his colleague) With Al Piemonte Nissan I had better customer service and More

by —
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kim Golden

Feb 13, 2023

Bill Kay Nissan responded

Hi —, we regret to hear that you are displeased with your recent experience with us. Keep in mind we do have a approval for you, but we wish you the best moving forward in your pursuit to re establish and purchase a vehicle.

February 09, 2023

Dealership Rating
Employee Rating

Great people at Bill Kay Nissan! Always good service, fair price and a premium experience More

by Shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Delgado, Nick Zoumboulis, Tim Anzalone, Art Diraduryan , Randall Caldwell, Nikolay Filchev, Donald Jorman, Carlos Mendoza, Alicia Tillman

Feb 09, 2023

Bill Kay Nissan responded

Shane, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

January 16, 2023

Dealership Rating
Employee Rating

Nice and quick service. Staff was good and courteous. Explained services rendered and guided next steps. More

by ktmanikanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

ktmanikanta responded

Thanks.

January 14, 2023

Dealership Rating
Employee Rating

I been a new first time Nissan customer and I am very pleased with my vehicle and service. I am impressed with auto service team who is very nice and knowledgeable. I make sure to recommend Shane to More

by xoxopisces26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ric Funston , Carl Beckstrom, Jerimy Witt

Jan 17, 2023

Bill Kay Nissan responded

Hi Xoxopisces26, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

December 23, 2022

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Employee Rating

Shane Hernandez and Paul Johnson at Bill Kay Nissan in Fowners Grove are the reasons that my family are repeat customers. More

by rmcwilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Zoumboulis , Paul Johnson

Dec 26, 2022

Bill Kay Nissan responded

Hi Rmcwilson, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

November 05, 2022

Dealership Rating
Employee Rating

Everyone was nice and respectful. It felt warm when you walked in. Would definitely go back More

by marquita
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Anzalone

Nov 08, 2022

Bill Kay Nissan responded

Marquita, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

September 24, 2022

Dealership Rating
Employee Rating

They worked with us to get a deal we could both live with, car is beautiful, wife lives it More

by Jwiz1309
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Zoumboulis , Kim Golden

Sep 26, 2022

Bill Kay Nissan responded

Jwiz1309, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Niss

September 14, 2022

Dealership Rating
Employee Rating

The dealership was great! I especially liked Shane he sold me my car the Nissan rouge 22. He was so helpful with explaining everything about the vehicle. And even helpful afte More

by Taisha_Unpredictable
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

August 27, 2022

Dealership Rating
Employee Rating

Shane Hernandez. . kind patient not a typical car sales purchase .. 2 car I purchased from your dealership.. Kim in finance ⭐️⭐️⭐️⭐️⭐️ More

by Becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Anzalone , Kim Golden

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