Shawn Murray
Shawn Murray at Secor Subaru
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Shawn Murray | Page 2

Service Director

Secor Subaru

501 Broad Street
New London, CT 06320

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4.5
65 Reviews

Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.

Dealership Experience

2 yrs, 2 mos

Industry Experience

22 yrs

4.5

65 Reviews

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65 Reviews of Shawn Murray

February 07, 2024

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I get nothing but great service at secor subaru from the main office to the service department. The service has been extraordinary. Thank you More

by cm621972
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Recommend Dealer
Yes
Feb 07, 2024

Secor Subaru responded

We're so glad to know you've had great experiences with us at Secor Subaru! Your kind words are much appreciated and we look forward to seeing you at your next visit!

February 06, 2024

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They were very timely, answered all the questions I had about the service and upcoming things needed to be done on my car. More

by KEVINJOHNTEDESCO
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Recommend Dealer
Yes
Feb 07, 2024

Secor Subaru responded

Kevin, we're glad to know you found our service at Secor Subaru timely and informative. Thank you for choosing us! We'll see you next time. Safe travels!

January 23, 2024

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Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
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Recommend Dealer
Yes
Jan 23, 2024

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

January 19, 2024

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all staff in service department were very courteous and helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Seco More

by TJSHEEHAN01
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Recommend Dealer
Yes
Jan 22, 2024

Secor Subaru responded

It's fantastic to know that our service department at Secor Subaru provided you with top-notch customer service. We'll be sure to pass your compliments along to Ms. Rebell and the rest of the team!

January 16, 2024

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Professional, courteous. Work done quickly and efficiently. We always use Secor for our Subaru service! More

by TAGORMAN
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Recommend Dealer
Yes
Jan 17, 2024

Secor Subaru responded

Tagore, we're delighted to know that you've had a positive experience with our service team at Secor Subaru. We appreciate your loyalty and look forward to continuing the efficient work on your Subaru! Safe travels!

January 01, 2024

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They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did More

by OSCARSEGURA59
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Recommend Dealer
Yes
Jan 04, 2024

Secor Subaru responded

I'm sorry to read about your experience with the tire quote and missing wheel lock. We aim for complete customer satisfaction, so it's disappointing to learn we fell short in this instance. I'd like to help resolve this issue as quickly as possible - please reach out at your earliest convenience so we can discuss this further. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Jan 04, 2024

OSCARSEGURA59 responded

I went to service, where I received the best customer service, and they gave me a new wheel lock. I paid about $85, which is a lot for me. I wintbask get a refund but you can give me a special coupon for future service. My car guarantee is close to an end, or any further service. Again, I could be in a dramatic situation, and I wouldn't be able to unlock my tires bc nobody gave me or explained to me about the wheellock. Please, let me know.

December 23, 2023

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Customer Service continues to go down hill. There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I t More

by MARK.NIOSI
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaitlyn Gray , Kaitlyn Gray

October 31, 2023

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It makes no sense to me to schedule an appointment when they service your car in between other vehicles. You might as well not schedule an appointment and take your chances and sit there all day and wait More

by CLAVALLEE
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Recommend Dealer
Yes
Nov 01, 2023

Secor Subaru responded

We're sorry to learn about your recent experience at Secor Subaru. We understand how valuable time is and we aim for efficient service, so it's disappointing that you had a long wait despite having an appointment. Your feedback will be used to improve our scheduling system moving forward.

October 26, 2023

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Great service, very quick, and reasonably priced! Josh was a great driver with the shuttle too. More

by SCSMITH1
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Recommend Dealer
Yes
Oct 26, 2023

Secor Subaru responded

We're glad Josh and the team made this an excellent experience for you! Thank you for trusting Secor Subaru with your vehicle!

October 18, 2023

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Very professional, friendly and knowledgable. I was received in a timely manner and processed into the department. More

by carrondeau
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Recommend Dealer
Yes
Oct 19, 2023

Secor Subaru responded

We're glad to know you had a positive experience with our team at Secor Subaru. We strive for professionalism and efficiency in all we do, so it's great to see that reflected in your visit!

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