Shawn Wells
Shawn Wells at Landers Toyota NWA
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Shawn Wells | Page 2

Service Director

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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4.4
100 Reviews
4.4

100 Reviews

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100 Reviews of Shawn Wells

August 30, 2023

Dealership Rating
Employee Rating

I would come back for services and possible to trade in or a new car. More

by SUAHONGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Landers Toyota NWA responded

Thank you for leaving us a review, SUAHONGLE! We look forward to seeing you again — it would be our pleasure to take care of all your vehicle needs!

August 26, 2023

Dealership Rating
Employee Rating

Poor knowledge from scheduling counselors. Forgot to connect essential hoses after spark plugs. Left messages for manager with no follow up. More

by DLREED7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Johnson, Tim Doran

Aug 26, 2023

Landers Toyota NWA responded

Thank you for letting us know of this concern and we apologize if there was an issue with your repair. We would definitely like to rectify the situation, so please email your contact information and/or the vehicle information to our Service Director, Shawn Wells, at shawn.wells@landerscorp.com, who will look into the repair and contact you back in a timely manner.

July 29, 2023

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Employee Rating

Fantastic customer service, keep up the great work! I tell folks all the time to buy cars from you! You are very fair, and the service you provide is always 5 Stars! More

by SSNEMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2023

Landers Toyota NWA responded

Thank you very much, SSNEMO! We greatly appreciate your business and your affirmations of our customer service. It is our pleasure to meet all your vehicle needs!

July 26, 2023

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Employee Rating

Overcharged. attendant said little to nothing because it'd be so easy and the attended the check me out at $90 lower to 70 after I complained I will go to other d More

by SCHEAFBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Landers Toyota NWA responded

We apologize for any miscommunication when quoting on this repair; we always want to ensure that we very clear with all aspects of each repair or service. Our service management team will be reaching out to you today to discuss the situation with you.

July 26, 2023

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Employee Rating

I truly believe I've been overcharged. One attendant told me that my missing part would be installed for free because it'd be so fast another said be very little but then I was charged $90 More

by SCHEAFBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 26, 2023

Landers Toyota NWA responded

We apologize for any miscommunication when quoting on this repair; we always want to ensure that we very clear with all aspects of each repair or service. Our service management team will be reaching out to you today to discuss the situation with you.

July 23, 2023

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Employee Rating

Very unfriendly service from the start. Acted like I did something wrong for showing up early. Never will I step foot on the property again. More

by GIBBS.RANDY1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 24, 2023

Landers Toyota NWA responded

Randy, thank you for talking to our Service Director, Shawn. As discussed, we definitely apologize for the difficulties that you had for what should have been a painless process and we appreciate you taking the time to let us know where we can be better.

July 12, 2023

Dealership Rating
Employee Rating

Great quality service. Great professional workers, very friendly and helpful. Always top service coming here More

by MADISONLINEBERGER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2023

Landers Toyota NWA responded

MADISONLINEBERGER123, thank you for the 5-star review! We appreciate you choosing Landers Toyota NWA for your service visit. It sounds like everyone was professional and took care of your vehicle. We look forward to seeing you next time!

July 07, 2023

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Employee Rating

Service techs were not friendly. Acted as if they could care less about servicing my new Toyota that I purchased from them. Wow. Will never step foot on the property again More

by GIBBS.RANDY1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 07, 2023

Landers Toyota NWA responded

GIBBS.RANDY1928, thank you for letting us know about your service experience. This sounds out of character for our service department. Please reach out to our Service Manager Shawn Wells at shawn.wells@landerscorp.com, and he would be happy to discuss this further with you.

May 07, 2023

Dealership Rating
Employee Rating

Wrong quote for what happened with my car. Let customer waiting for an hour and don’t care what problem they have More

by datcao1305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Johnson

May 08, 2023

Landers Toyota NWA responded

Thank you for discussing this with our Service Director and we apologize for the issue that you had on Saturday. We have marked your file to work specifically with the advisor that you have requested to work with going forward. We will continue to train at all times on how best to handle each client's needs in the most efficient and professional manner.

April 06, 2023

Dealership Rating
Employee Rating

I have purchased a vehicle at this dealership before, excellent service very helpful there for me anytime I had a question, purchased another vehicle again very excellent service very helpful highly reco More

by Thomasjanetlea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Quinn, Bill Nabors , Taylor Trailor

Apr 07, 2023

Landers Toyota NWA responded

Thomasjanetlea, thank you for the 5-star review! We're happy to hear all the kind words and positive feedback regarding your visit to Landers Toyota NWA. We appreciate your loyalty as a customer and continued business. We look forward to serving you for many years to come! Please let us know if we can help with any sales or service needs in the future. Enjoy your new Toyota!

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