Shawn Wells
Shawn Wells at Landers Toyota NWA
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Shawn Wells | Page 3

Service Director

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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4.3
100 Reviews
4.3

100 Reviews

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100 Reviews of Shawn Wells

March 22, 2023

Dealership Rating
Employee Rating

Starting with the phone call to order the part, to confirmation of receiving the part,. setting of the service appointment to the installation, all expectations were met. The staff that I had contact More

by haevert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Landers Toyota NWA responded

haevert, thank you for the 5-star review! It's great to hear everything went so smoothly for you from start to finish. We love to read these types of reviews. Please let us know if we can help with anything in the future. We look forward to seeing you next time!

March 01, 2023

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Employee Rating

Best dealer around, best service I have experienced, best tech I have ever seen or had work on my vehicle. More

by Jdpedersen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2023

Landers Toyota NWA responded

Jdpedersen1, thank you for the 5-star review! These are the types of reviews we love to read. It's awesome to hear our service department took great care of you during your visit. We hope to see you again in the future for any sales or service needs.

January 30, 2023

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Very professional and friendly. Also very knowledgeable about concerns on my vehicle. Very good job. More

by Masonsown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2023

Landers Toyota NWA responded

Masonsown, thank you for the 5-star review! It's great to hear everyone took such great care of you. We hope to see you again soon for any sales or service needs.

January 13, 2023

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We are very happy with the service we receive At Landers Dealership. Friendly and knowledgeable. More

by SHUN316678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2023

Landers Toyota NWA responded

SHUN316678, thank you for the 5-star review! We appreciate the kind feedback and positive comments and hope we can continue serving you for years to come. We'll see you next time!

November 17, 2022

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Washing option is very poor, my car was not washed properly, not dried as well More

by niteshraj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Landers Toyota NWA responded

niteshraj1, thank you for the feedback. We appreciate your business and hope to see you again soon.

August 29, 2022

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Employee Rating

Friendly people. Quote matched the end total. Timely work completed. Will recomend friends to come to Landers. More

by noechris5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 21, 2022

Dealership Rating
Employee Rating

Do not buy the prepaid service from Toyota. They don’t do as good of job and only oil changes and tire rotations are covered. This service team is prolonging other things needed in my car becau More

by WF410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 22, 2022

Landers Toyota NWA responded

Thank you for letting us know the issue that you have had. Toyota Pre-Paid Maintenance can be purchased with or without the filters covered during the service period and we apologize if that option was not offered to you. Service will suggest any items that the vehicle needs at appropriate wear, mileage, or time, however, whether covered or not. If you believe that we have not done that properly, would you please send your information to our Service Director, shawn.wells@landerscorp.com so that he could look into the concern? Thank you, again, and have a great day.

August 11, 2022

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Employee Rating

They have a pleasant staff that are willing to help. Sometimes you have to wait, but that’s typical anywhere. More

by ajb320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're thrilled to hear our team is pleasant to work with and willing to help. Thank you for sharing your experience, and we'll see you in the shop next time!

August 02, 2022

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Employee Rating

Almost two hour wait for an oil change with an appointment but I will say that it was extremely busy and I’ve never waited more than an hour before so 5 stars all around. I was communicated with a More

by DevonG357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2022

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate your patience, and we're glad our team could communicate and provide friendly service. Thank you for sharing your experience, and we'll see you in the shop next time!

July 30, 2022

Dealership Rating
Employee Rating

Good service. Always clean. Knowledgeable staff. I like the location. Easy in and out bay. More

by ELAINEHOLLOWAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2022

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback, and we're glad our team could provide good service. Thank you for sharing your experience, and we'll see you in the shop next time!

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