Shay Piel

My advisor was Sophie Rosa (allegedly). I was told upon checking in that she was my advisor. Sophie was sitting close by, was not busy (except on her phone), did not make eye contact nor I was told upon checking in that she was my advisor. Sophie was sitting close by, was not busy (except on her phone), did not make eye contact nor did she acknowledge me in any way. The gentleman that checked me in (Shay Piel) advised my service appointment would take 1 to 1 1/2 hrs to complete. 2 hrs later, I walk outside for some fresh air and I happen to see my vehicle. I walked back inside and the same gentleman (Shay Piel) who checked me in was now the only person at the counter. I asked about my vehicle and he said, "Oh, someone put your ticket on her station and not in the box on the wall." He appologized and immediately began checking me out. Apparently, Sophie was now at lunch. Had I not asked, no telling how much longer I would have been sitting there. The only reason why I gave 2 stars is because, Shay was extreemly nice and the actual vehicle service was great (as expected). But since Sophie was my "dedicated" advisor, I do not want her getting credit for the work that someone else had to do on her behalf. More

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Shay Piel was great to work with! He had great follow up and made communication really easy for me since I was out of town. He had great follow up and made communication really easy for me since I was out of town. More

by Larry Verified Customer Verified Customer

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Never met Dustin. I’m still having problems with the vehicle. The tire pressure sensor still intermittently comes on. The Service dept blew me off. Very disappointed I’m still having problems with the vehicle. The tire pressure sensor still intermittently comes on. The Service dept blew me off. Very disappointed. When I got home with the new car I had to re-clean it. The windshield washer fluid tank was empty suggesting there was no pre-sale check. More

by BRENDANRODGERS Verified Customer Verified Customer

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Coffee free, nice seating area, nice service team, good television and selected show, could use a current popular g-rated movie… television and selected show, could use a current popular g-rated movie… More

by MIGUEL.MIKECO Verified Customer Verified Customer

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I am not sure who Shay Piele is, but the person that helped me was Max and he was very good very helpful and I would give him five stars helped me was Max and he was very good very helpful and I would give him five stars More

by MARCUS.STERLING58 Verified Customer Verified Customer

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Had a flat on the way to work, quicklane took the tire and got it done quickly. I was much appreciated at the level of service. and got it done quickly. I was much appreciated at the level of service. More

by DGATLIFF Verified Customer Verified Customer

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Shay has ALWAYS been exceptional in his service and attitude when dealing with me, He needs to be commended for his follow through. attitude when dealing with me, He needs to be commended for his follow through. More

by BOBALBO Verified Customer Verified Customer

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Shay stepped it up. after our initial service that was not done properly, he did step up and make things right by taking care of everything we needed and explaining wha after our initial service that was not done properly, he did step up and make things right by taking care of everything we needed and explaining what was going on. More

by KATHLEEN13V Verified Customer Verified Customer

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The staff was great. The 2 hour wait for an oil change was excessive. I thought having an appointment would keep it below an hour. The 2 hour wait for an oil change was excessive. I thought having an appointment would keep it below an hour. More

by cscottvogelman Verified Customer Verified Customer

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Great service. Shay did a great job. He kept me informed and was timely in getting the vehicle done. Thanks Shay did a great job. He kept me informed and was timely in getting the vehicle done. Thanks More

by STAHA5 Verified Customer Verified Customer

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