Shelly Carter | Page 2

Stuck us with a damaged vehicle and much time wasted Toyota of Santa Fe misrepresented the condition of the vehicle and treated us carelessly as customers which is both dishonest and costly. When damage Toyota of Santa Fe misrepresented the condition of the vehicle and treated us carelessly as customers which is both dishonest and costly. When damage was discovered, Toyota did not call us to advise us the vehicle was not ready. So, we kept our appointment to pick it up. No one discussed the problem of a damaged vehicle and repair options but instead finished the deal. We were on our way out of the car lot, new keys in hand, when the damage was disclosed to us. We were told "no problem, Toyota will fix it" and to come back next week and leave our just purchased vehicle for two days for repairs. Meanwhile, we were to acquire license and insurance card. After running around town to the necessary offices, we learned that the vehicle license transfer could not be completed without the insurance card, but the insurance could not be certified until the damage is repaired. More wasted time is anticipated next week when the vehicle must be dropped off and out of use for at least two days, our belongings removed from the vehicle - again. After repairs are made. the whole process begins anew: transfer stuff, resume the quest for license and insurance card. We originally had other plans. - On the positive side, must say, people at the dealership were pleasant while wasting our time. More

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Good Deal and Customer Satisfaction Pablo really WORKED HARD to get me a good deal and I made the trip from Las Cruces to Santa Fe to purchase the vehicle. Shelly also was able to get m Pablo really WORKED HARD to get me a good deal and I made the trip from Las Cruces to Santa Fe to purchase the vehicle. Shelly also was able to get me low rate financing. Pablo works really hard to make sure you are a satisfied customer. More

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Top notch I never considered buying a vehicle online but the opportunity and service Francesco and staff provided, made it so easy, that I would do it again in I never considered buying a vehicle online but the opportunity and service Francesco and staff provided, made it so easy, that I would do it again in a heartbeat. It went so well that two days after buying my Tacoma, my wife traded her highlander in for a new one. Both vehicles were delivered to us in Colorado Springs. Probably the thing that worked for me was the no pressure approach, which usually turned me off at other dealers. Thanks a bunch. Anthony More

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Best Car Buying Experience The team I worked with at Toyota of Santa Fe is top notch. The team was very patient and willing to answer all of my questions. For the first time eve The team I worked with at Toyota of Santa Fe is top notch. The team was very patient and willing to answer all of my questions. For the first time ever, I actually had a positive experience buying a vehicle. I will definitely refer my family and friends to this dealership. Thanks to Francesco, Aspen and Shelly for making this purchase a smooth and enjoyable experience! More

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Positive Car Buying Experience We just purchased our third vehicle from Toyota of Santa Fe, a used 2011 Camry XLE, and we got a great car for a fair price. We had previously purcha We just purchased our third vehicle from Toyota of Santa Fe, a used 2011 Camry XLE, and we got a great car for a fair price. We had previously purchased a new Tundra PU and a new Tacoma 4x4 PU and got great deals on both trucks. Brent Buell is our sales person and I would highly recommend him as someone with high integrity that will work with the customer to get the best deal possible. Shelly in the business office was great. The Service Department is very professional and customer service oriented. I drive from Albuquerque to service our vehicles at Toyota of Santa Fe. Overall, Toyota of Santa Fe is the best dealer in the SW and Brent is the best sales person we have dealt with. More

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Great Buying Experience Alan was a great guy to do business with when purchasing our new Toyota Tacoma. He wasn't pushy. He was informative and gave us the time and space t Alan was a great guy to do business with when purchasing our new Toyota Tacoma. He wasn't pushy. He was informative and gave us the time and space that we needed to make our purchase decision. Once we decided to move forward he worked with us on the purchase price and kept us informed as to the arrival date of the vehicle. He was flexible when we had to adjust our purchase date. We especially appreciate Andy Palmer , who stepped in for Alan, at the time of pick up. Andy was personable and knowledgeable and we left the dealership feeling that we had made the right choice by going to Toyota of Santa Fe. More

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Brent Buell I bought a truck from Brent and although there were some problems Brent was always available and went out of his way to make sure I was happy. I bought a truck from Brent and although there were some problems Brent was always available and went out of his way to make sure I was happy. More

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Awesome dealership!! I had my share of experiences from dealerships but this experience I had with Toyota Santa Fe was awesome! The hospitality we experienced most especia I had my share of experiences from dealerships but this experience I had with Toyota Santa Fe was awesome! The hospitality we experienced most especially from Product Specialist Michael Lopez was awesome. He made sure that our visit was worthwhile. To sum it up, the whole team was Great!! More

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Worked with me to find the right vehicle and helped lower pa Salesman was patient and helped me find the perfect car and was not pushy about selling me a car I wasn't comfortable with. Helped me get a lower paym Salesman was patient and helped me find the perfect car and was not pushy about selling me a car I wasn't comfortable with. Helped me get a lower payment. More

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best car buying experience ever! And I've bought alot of cars over the years. David Leonard, Robert Medina, and Shelley Cornely were the most professional and helpful staff I've ever And I've bought alot of cars over the years. David Leonard, Robert Medina, and Shelley Cornely were the most professional and helpful staff I've ever dealt with in every aspect of car buying. very trustworthy and helpful. More

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