Stacey Vilardi | Page 2

Usually Hassett Subaru does very good work. The service people are friendly & thorough. They give you a coupon for a free carwash nearby. However, this last visit we had to leave our Forester overnight bec people are friendly & thorough. They give you a coupon for a free carwash nearby. However, this last visit we had to leave our Forester overnight bec they called to say they were having trouble installing the software update - the main reason we went to Hassett (we also got an oil change). The MySubaru/Starlink software continues to give an error message reading: “Not set up properly - contact help desk”. So we have to make an other call and perhaps take it in again … 12 miles away More

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Great service. Professionalism at every level. Top notch service. Always kept me informed. Polite. This is crazy that I have to write minimum of 25 words. service. Always kept me informed. Polite. This is crazy that I have to write minimum of 25 words. More

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Excellent service and great pricing. I will continue to use them for repairs and maintenance. Friendly and helpful staff. I would recommend to friends and family. use them for repairs and maintenance. Friendly and helpful staff. I would recommend to friends and family. More

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This is one of the best dealerships I have ever been serviced by. They are totally committed to the customer as demonstrated with the service that has been provided on my Nautilus Prompt courteous con serviced by. They are totally committed to the customer as demonstrated with the service that has been provided on my Nautilus Prompt courteous consistent service has been put forth by the Hasset staff More

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Always great staff great showroom great stuff for people while you're waiting. No pressure to buy or upgrade recommendations for future repairs. Love Hassett Ford while you're waiting. No pressure to buy or upgrade recommendations for future repairs. Love Hassett Ford More

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Took my leased car in for oil change and tire rotation. Elected to wait. Service was completed in about 30 minutes. All customer service representatives at window very friendly and helpful. Elected to wait. Service was completed in about 30 minutes. All customer service representatives at window very friendly and helpful. More

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Terrible service! Made recall appointment online. Had to change date only to be informed they do not perform recall work on Saturdays. Why Hassett allow me to make the appointment ? Spoke with a woman fro change date only to be informed they do not perform recall work on Saturdays. Why Hassett allow me to make the appointment ? Spoke with a woman from service dept. who then made my appointment for March 22 for the recall. I made arrangements to borrow a car while mine being fixed. Received a call late in morning of.March 22. The guy said no parts available, Why make my appointment when there are no parts ? Now I am told earliest time for the recall repair is July 2021.. A dysfunctional business! Stay away from the service department More

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I purchased my truck at Hassett Ford and the service at the Hassett Truck Center has been great. The folks in the service department are friendly and helpful. The problem is, however, there is a 30 day w the Hassett Truck Center has been great. The folks in the service department are friendly and helpful. The problem is, however, there is a 30 day wait to get a courtesy car when you leave your vehicle for service. I have never had such a problem with any other dealership. My truck had to go in for emergency warranty service, and was told there would be no loaner available for 30 days. I had two options: Leave the truck and find alternate transportation for the 2 days the truck was being serviced, or come back in 30 days and get a loaner. This is unacceptable. More

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Always friendly and accommodating they do a good job and stand behind their work I highly recommend Hassell for their great truck service. I’ve used other Ford truck service departments and theirs is the stand behind their work I highly recommend Hassell for their great truck service. I’ve used other Ford truck service departments and theirs is the best on the Island More

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Appointments, first time fix service and knowledgeable staff all make Hassett experience a satisfying one. Looking forward with the e-plug-ins for the mid to large size SUV’s. staff all make Hassett experience a satisfying one. Looking forward with the e-plug-ins for the mid to large size SUV’s. More

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