Stephen Tiepelman | Page 10

The place offers Excellent service and prompt responses. The service staff is respectful and listens the concerns. The service staff is respectful and listens the concerns. More

by LEJLA.SUSIC Verified Customer Verified Customer

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I will never use them again for service. They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so natura They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so naturally we took it to Mungenast. We were told that the noise was in the engine due to loose part and was not recommended to open the engine to repair as this would be cost prohibitive. The technician did not believe there was any harm at driving the car as such. My husband then decided to continue to drive the car a few months with the assurance that was conveyed to him that there was no concern. I became worried and asked him to take the car to another dealership for a 2nd opinion. Today we were told we need the VTC Actuator replaced and possibly the Timing Chain. All together we are looking at a $2400 repair cost. Finally to make matters worst, I had my oil change yesterday at Mungenast, but when I collected my car, the dashboard still stated 30% Oil life. In the best case scenario the technician just forgot to switch a button to restate the oil life but at worst they did not change my oil. I have 0 confidence in their ability and will not be returning as a customer. More

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St. Louis Honda Rocks! I can not say enough good things about St. Louis Honda, especially Rob Carroll! The employees are top notch. Everyone is so friendly and helpful and g I can not say enough good things about St. Louis Honda, especially Rob Carroll! The employees are top notch. Everyone is so friendly and helpful and go above and beyond to make your experience at the dealership pleasant. This is my 3rd Honda Accord, the last 2 of which I purchased from Rob. He's honest, personalable, conscientious, and continues to find the perfect car for me every time. My mom also purchases her SUVs with Rob. We think he is truly the best sales consultant we've both ever had. Collectively over the past 9 years we have bought 4 cars with Rob. Any Honda I purchase will always be from Rob and I will always send friends or family looking to purchase a Honda his way! Also thank you to Jim Davies and Beverly Nahlik for the entertaining and lively conversations! More

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New Car Purchase, #5 Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased els Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased elsewhere as pre-owned I've never been disappointed with sales or service at Mungenast Honda, in fact the entire buy & service experience is outstanding. I work with sales representative Bob Carroll: I call Bob about a car in the Mungenast inventory, Bob has the vehicle out front when I arrive for a test drive and a price proposal ready when I return; one or two iterations on options and price and the deal is done and I'm on the road in about 2-hours elapsed time. Outstanding. My experience with the service department is the same, and the family members drive their Hondas about 200,000-miles, wrecks notwithstanding, so I work with Honda Service on regular intervals. Excellent Cars! More

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Amazing customer service I was traveling thru St. Louis from Texas to Ohio on 8/13 and made an unscheduled stop at the dealership due to an oil leak. I can’t say enough good I was traveling thru St. Louis from Texas to Ohio on 8/13 and made an unscheduled stop at the dealership due to an oil leak. I can’t say enough good things about my experience. The service advisor (Steve Tiepelman) was great. With all of the technicians busy he personally took my car in to take a look. Long story short, they replace a damaged oil filter (damaged by dealership in Texas during oil change previous week), filled up the oil and even power washed the underside of the car. Steve explained what the issue was and even bagged the filter for me to take back home to show the service manager at the dealership that did the prior work. I was in and out of the dealership in less than one hour and was surprised when Steve told me there would be no charge. Thanks for the outstanding service!!! More

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The BEST dealer, salesperson and financing experience! I have purchased and financed over a dozen cars in my lifetime. But, the three car purchases I have made with Candace Chelist and St. Louis Honda - ha I have purchased and financed over a dozen cars in my lifetime. But, the three car purchases I have made with Candace Chelist and St. Louis Honda - have always been the best. I'll never search or purchase another vehicle from any other dealer or salesperson. Candace is always patient with my very particular wants/needs in a car I purchase, she listens and manages to go beyond my expectations - every time. She never tries to "sell" me - in fact, I never feel "sold" (a terrible feeling as a customer in car-buying). Candace is a consultant and always finds me a solution to the car I need/want. I highly recommend Candace to anyone hesitant in purchasing a new or used car, or to anyone who hates the car-buying search/process. She will go above and beyond your expectations every time - and you will feel great after the sale. Kudos also to Brandon Cozzens, who made the financing experience quick, easy, painless and gave me the rate I could find, and kudos to Steve in Service who has the best customer service skills of any Service Dept I have ever used. Great experience! Thank you St. Louis Honda! Keep up the great work in your sales, service and hiring the best employees in St. Louis! More

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I had originally gone to "shophonda.com" to configure a C-RV with select add-ons. I received an immediate response from Jane Gassner with a quote. After which I dealt with Joe Basler through em configure a C-RV with select add-ons. I received an immediate response from Jane Gassner with a quote. After which I dealt with Joe Basler through emails then met with him to sign the purchase agreement. Joe was professional and very personable. No pressure to keep "adding on" as my previous Pontiac dealings were years ago. Email communications were promptly answered. It was a pleasure to work with Dave Gierse in the finance department. Again, no pressure or hard sell. The finance for my Pontiac years ago was simply, "Here, sign this. This is what we get. Here are the keys." Stephen Tiepelman in the service department was cordial and polite. Overall, everyone at this dealership was a pleasure to deal with. I think I made a great choice with this vehicle and this dealership and I highly recommend them to my friends. In fact, my father who is due for a new vehicle, came with me to pick up the C-RV and was impressed how HE was treated just waiting for me to finish with Dave in finance. I'm sticking with Honda and this dealership. More

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