Steven Tkaczyk

This is the fourth car I have leased from Colonial VW and their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up my new 2026 Tiguan and couldn't be happier with it. While everyone at Colonial VW have always been most helpful, I want to acknowledge two staff members who were really great this time around. Kristine Marino was wonderful in ensuring the lease inspection was taken care of (as I was not able to be there). I was concerned that there would be a problem with my absence, but Kristine did everything and kept me up to date on the process. Without her help, I would have had to wait a week before getting my new car. When I got my new Tiguan, I wouldn't have gotten out of the dealership driveway without the help of Steven Tkacyk. There were so many differences between this Tiguan and the older model, I could never have figured it out without Steve. He spent over an hour showing me every screen and button (so many changes from my last Tiguan!). Here's what made Steve so special - he was exceptionally patient no matter how many times I asked him to repeat something. I have never experienced such kindness and patience in the after sale part of getting a new car. Thank you to Steve and Kristine for your exceptional kindness and help in getting me into my new Tiguan (and literally getting me out of your driveway!). More

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This is the fourth car I have leased from Colonial VW and their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up my new 2026 Tiguan and couldn't be happier with it. While everyone at Colonial VW have always been most helpful, I want to acknowledge two staff members who were really great this time around. Kristine Marino was wonderful in ensuring the lease inspection was taken care of (as I was not able to be there). I was concerned that there would be a problem with my absence, but Kristine did everything and kept me up to date on the process. Without her help, I would have had to wait a week before getting my new car. When I got my new Tiguan, I wouldn't have gotten out of the dealership driveway without the help of Steven Tkacyk. There were so many differences between this Tiguan and the older model, I could never have figured it out without Steve. He spent over an hour showing me every screen and button (so many changes from my last Tiguan!). Here's what made Steve so special - he was exceptionally patient no matter how many times I asked him to repeat something. I have never experienced such kindness and patience in the after sale part of getting a new car. Thank you to Steve and Kristine for your exceptional kindness and help in getting me into my new Tiguan (and literally getting me out of your driveway!). More

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Convenient, personable, honest, informative, appreciative and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of the sleazy underhanded dealings I've experienced in the past. The service writers and technicians are working to get you back to your car with honest service, inspection, repairs and outlooks. Nothing to hide seems to be a culture here. More

by James McCray Verified Customer Verified Customer

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Dan is always professional, courteous and helpful. I really appreciate how quickly he responds to my questions or concerns. I really appreciate how quickly he responds to my questions or concerns. More

by kapc Verified Customer Verified Customer

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The see ice team at colonial is great , helpful, and easy to deal with . They do excellent work to deal with . They do excellent work More

by ann.ferraro Verified Customer Verified Customer

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Fast and easy process working with Steve and John, they were also very knowledgeable and helpful. were also very knowledgeable and helpful. More

by BRIWAL29 Verified Customer Verified Customer

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I bought my car at Colonial in 2021 and it's generally been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year I brought my car in with some check engine lights. The dealer wasn't able to diagnose (not their fault I guess codes had not been present anymore?) but they had charged me for diagnosis even though my warranty had expired less than a month prior. Sure it's expired and I shouldn't knock them for sticking to their guns I guess, but come on less than a month? I even bought my car with you and purchased years of prepaid services. Apparently that means nothing. Fast forward to this year. I again have a check engine light on. It's around the same time as my prepaid 50k service so I book an appointment for both. I'm given barely any explanation or details about my engine light other than a 4sec clip from the technician and a half xxx explanation from the service rep that I have some code about low air flow to bay one, and it requires an entire cylinder head replacement. A freaking entire CYLINDER HEAD on a car with right around 46K miles! Quoted at over $5K. Car seems to drive fine so obviously I ask if there is possibly other options. I'm told that not really and this is the only way to guarantee a solution. Crazy. Whatever, I'll shop around a bit and get another opinion. I'll also mention that my regular 50K service checks were all green, including my brakes. Now I've gotten a second opinion and turns out it was a $400 fix mostly in labor. Simply cleaning out a valve fixed the issue. Furthermore this independent shop informs me that my rear brake rotors and pads are far past their life and I need to replace. The guys not taking advantage of me he just thinks they are getting close to replacement. I'm just so beyond frustrated with Colonial after these experiences. It bothers me that neither the tech or service rep seemed to want to look out for me. They didn't even visually inspect the valve that caused my code. For them it was a simple code check and immediately to a cylinder head replacement. Zero due diligence before jumping to that conclusion. I'm also frustrated that my 50k service doesn't even inform me that my brakes are in a bad state. xxxx I would've paid colonial to fix them! Nope, green check mark you're on your way. Rant over. Frustrated with Colonial and probably won't be going back. More

by PACKARDGILSON Verified Customer Verified Customer

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Colonial VW is the best car dealership I’ve ever dealt with my whole life ; and I’ve been around for a while lol with my whole life ; and I’ve been around for a while lol More

by ann.ferraro Verified Customer Verified Customer

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Great friendly service. Kept me updated as my car went through a recall. Highly recommend. Kept me updated as my car went through a recall. Highly recommend. More

by scottrathke Verified Customer Verified Customer

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The experience was good and the dealership was veey helpful and quick in processing the car and payment. helpful and quick in processing the car and payment. More

by singal.sagarika Verified Customer Verified Customer

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