Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dave the Service Manager
My Review of Colonial Volkswagen of Medford:
I already set Colonial VW of Medford in stone as my one and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere else.
Dave was let go from Boston VW nearly a year ago due to Boston VW sucking at everything and losing business. Boston VW's loss is Colonial VW's gain. This guy goes back to an old school one-on-one customer service and works with you personally to get your car back on the road to get a simple oil change. An actual honest service manager.
A few years ago when he was at boston VW, my Girlfriend at the time had a Jetta with a questionable warranty and he worked with them all day to get the problem covered on her warranty.
When her car broke down and the tow truck company charged her $3 for the tow that wasn't covered by AAA(that's a whole nother story), Dave reached in his pocket to give the driver the money when she didn't have it.
When I came in to get my regular oil change I wanted to have a simple gromet installed, other places wanted to charge me $50 for a simple 3 minute installation. I wasn't charged for it.
When you come to colonial VW of Medford for service, ask for Dave with the Dreadlocks. You'll never have a better service experience.
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