Colonial Volkswagen of Medford

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris, Mark, Tom and Dave

My Review of Colonial Volkswagen of Medford:
I bought a 2008 EOS but it took me awhile to figure out if I could afford it and wanted it. The salespeople were very decent, but even more important when issues came up, they were very responsive,arranged a rental, and explained the particulars of the car. An error was made on the title, and they accpted repsonsibility and went right ahead to correct it. I have bought many a car, and I must say this is the most civilized dealership yet.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave the Service Manager

My Review of Colonial Volkswagen of Medford:
I already set Colonial VW of Medford in stone as my one and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere else.

Dave was let go from Boston VW nearly a year ago due to Boston VW sucking at everything and losing business. Boston VW's loss is Colonial VW's gain. This guy goes back to an old school one-on-one customer service and works with you personally to get your car back on the road to get a simple oil change. An actual honest service manager.

A few years ago when he was at boston VW, my Girlfriend at the time had a Jetta with a questionable warranty and he worked with them all day to get the problem covered on her warranty.

When her car broke down and the tow truck company charged her $3 for the tow that wasn't covered by AAA(that's a whole nother story), Dave reached in his pocket to give the driver the money when she didn't have it.

When I came in to get my regular oil change I wanted to have a simple gromet installed, other places wanted to charge me $50 for a simple 3 minute installation. I wasn't charged for it.

When you come to colonial VW of Medford for service, ask for Dave with the Dreadlocks. You'll never have a better service experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anya Tachner, Bill Burns, Tom Bowes, and Anna Giacalone

My Review of Colonial Volkswagen of Medford:
I purchased my first new vehicle with Colonial of Medford. They were awesome! I specifically went to this dealership over QUIRK because of their trustworthy employees. They were not pushy at all and I felt they were giving me price quotes I could trust.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Scapicchio

My Review of Colonial Volkswagen of Medford:
Rich was great, friendly, and an all around good experience. However the manager (can't remember his name, but male) was a little loud and pressuring for me. Overall, had a good experience and would go back if considering a second car/Volkswagen. Anna in the financial office was also great.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anya, Larry and Anna

My Review of Colonial Volkswagen of Medford:
My husband and I were looking to trade out of our larger suv and into something more economical. We came across Colonial Volkswagen of Medford but were unsure if a Volkswagen was for us. The Passsat Komfort we purchased sold itself but it was Anya's outstanding service that closed the deal. She made us feel like customers throughout the entire process and was patient and kind. We were introduced to Larry and Anna who continued with the superb service. I would recommend anyone looking for a Volkswagen to purchase from Colonial. Especially if you’re looking for impeccable service and to really feel like a customer. In today’s dealings you don't come across a dealership like this one.

Thanks so much Colonial VW you have won over lifetime customers.

Angela and Luis

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony, Ted, Service and Parts

My Review of Colonial Volkswagen of Medford:
Excellent experience all around. The sales team was friendly and low-pressure. I traded in my old Volkswagen for a new one and have always had great experiences with the service team in the past. I would highly recommend Colonial Volkswagen both for sales and parts.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed, Larry and Anna

My Review of Colonial Volkswagen of Medford:
As a person who sells for a living, I find it refreshing when someone embraces a partnership as apposed to, sign here, get the car and on to next one. I was in bind with a vehicle I was not happy with that I purchased last year. Ed, Larry and Anna work very hard to get me out of the bad situation. They are true professionals and I highly recommend to anyone looking for a VW, to start the process at Colonial. You may find you would not have to spend time at another dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anna Giacalone, Mark Schelfhaudt

My Review of Colonial Volkswagen of Medford:
I was about to give up on VW after being lied to by several dealers about the price of a lease for a new Jetta. I sent out a few emails and got a few quotes. After going to Boston VW in Watertown and discovering that they had just outright lied to me and then going to Quirk and realizing that they had left out about half of the due at signing fees, I was really discouraged. I called Anna at Colonial VW and she was very straightforward. She explained everything to me, gave me a very fair lease quote and when i got there - nothing changed. It was such a big difference. Colonial VW is the only dealership in the Boston area that gave me the same payment when I walked in. They hid nothing. It was very busy when I was there but Anna and Mark went out of their way to make sure I was being helped and found me my new car. I am so happy, I love my Jetta and will tell all my friends to go straight to Colonial VW when shopping. Thanks!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark

My Review of Colonial Volkswagen of Medford:
Everyone I met here was friendly and helpful. The showroom is nice, and they get the job done.

It was such a contrast to Boston (Watertown) VW, where I bought my car. I took it there for service for a long time, until I finally got fed up with their lame service. There's something wrong there.

Colonial of Medford is the place to go if you're thinking about buying a VW, or need service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Kennedy

My Review of Colonial Volkswagen of Medford:
I had been in contact with dozens of VW dealers in the Tri-state NE area. Tony and the Colonial team were by far the most knowledgeable, patient helpful group I worked with.
I won't hesitate to recommend Tony to anyone looking for a VW! Keep up the great work.

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