Susan Tighe | Page 32

Will choose another dealership next time I feel that buying a new car is such a stressful situation and this dealership makes it even worse. They are still using the antiquated process where I feel that buying a new car is such a stressful situation and this dealership makes it even worse. They are still using the antiquated process where you tell the salesperson what you think is a fair price to pay for the new car and they go to the sales office to see if that price is accepted. Which of course it is not but probably the price was not even discussed as they perform the old dealer/buyer dance. By the time they wear you down with multiple trip you surrender just to end the pain. This car is my 5th BMW and the second one bought from this dealership. Those facts were mentioned to me once. I have never met the owner nor the head salesperson. They are just the mystery people in the big office. I would think as a multiple time repeat customer I would at least be greeted by one of the upper management staff. I thought I had done enough research online to offer a fair price. I certainly was not trying to gouge the dealership.But I was made to feel like I had. There are other dealers close to my area and for my next purchase I will be contacting one of them first. More

by SUEPEOPLES2 Verified Customer Verified Customer

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oct 22 purchase of BMW Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the p Sales person was pleasant, helpful and knowledgeable. She understood the dynamics of the sale that she was trying to help and educate my wife in the purchase of a car and one she had no experience with. She listened well to her needs very well. It was a bit disappointing that the original car we had interest in did not have a critical feature. But the alternative, while more expensive, proved to be a better choice for her. I would say that the negative was the inordinate amount of time it took to finish the deal(5.5 hours). The wait time for the lease person and the time to finish the lease was a bit painful. It was a much longer experience than my previous leases( about 4 or 5) More

by norm970 Verified Customer Verified Customer

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great Service advisor Seth Rodgers is there waiting while i pull up,gets to work on my car right away. I dont get channeled to anyone. Seth comes and finds Service advisor Seth Rodgers is there waiting while i pull up,gets to work on my car right away. I dont get channeled to anyone. Seth comes and finds me after the car is ready and does the paperwork and bill in his office. NO cashier or car Jockey needed. Hands on by Seth!!! More

by PHILPAPPAS Verified Customer Verified Customer

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Excellent Service Carlos Munzos is always attentive to my concerns, sees that they are addressed in a timely manner, and then explains everything in detail. He deserves Carlos Munzos is always attentive to my concerns, sees that they are addressed in a timely manner, and then explains everything in detail. He deserves with praise, and he is the main reason I refer friends to the dealership. More

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