T.L Kays | Page 3

Attempted to make an appointment to get my recall of the breaks done on my Mercedes Cargo Van. In addition, replace my right low beam replaced. I was told by the young lady in the dept that anything Sprin breaks done on my Mercedes Cargo Van. In addition, replace my right low beam replaced. I was told by the young lady in the dept that anything Sprinter/ van related having to do with recalls was not going to be looked at until November 16th. Exactly 15 days from the point of my phone call. I was then transferred to Demetre how told me that there were no appointments available until the 16th. After I addressed the issue about my initial conversation, I was told that was incorrect. I then asked if the other girl had lied and he said he was not going to answer but, I can call Jacksonville or Orlando. Both are no where near my location. IN addition I should be able to schedule an appointment where I purchased my vehicle. This is not my first bad experience with this dealer. I will NEVER recommend or purchase a vehicle from this dealer again. In summary, they have appointments available for other vehicles that are not recall work because the money is not in recall work. More

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Great experience with all of your staff. I recommend your dealership at the top of your class. dealership at the top of your class. More

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To say that we are disappointed with the experience of purchasing our first Mercedes is an understatement! The first time we drove it off the lot after we purchased the vehicle the trouble began. We had a purchasing our first Mercedes is an understatement! The first time we drove it off the lot after we purchased the vehicle the trouble began. We had a high pitched ringing noise in the car when driving over 60 MPH and the back up camera stopped working. We took it back, got a loaner car and after 2 days they said it was the sunroof. They said they calibrated it and the noise was gone. I picked it up and much to my surprise the noise was still there and the back up camera still did not work. Supposedly they did a software update for the camera but it is still not working as of this review (July 22, 2021 and we bought the car July 2, 2021). I took it back, got a loaner car for another 8 days, and was told it was the windshield. So the 8 days of waiting was for a "new" windshield. I went back, picked up car and the windshield was not new. I know this because my SunPass sticker was still on the car. So when I questioned this I was told it was repositioned instead of replaced- so why the 8 day wait? I was also told the back up camera has a recall and there would be an "over the air" software update and it would update on its own while driving it. I asked how long will that take and was told by Joe Drewes it could be a day, a week , a month, 6 months- he didn't know. So I am expected to believe that a SAFETY issue (back up cameras are required on all new cars as a safety requirement) has NO ETA for operation on a 65K dollar brand new car? xxxxxxxx! So I went to the MBUSA website and entered my VIN. I have no recall listed. Next, I called MB North Orlando and made a service appointment. I took the car yesterday, July 21, 2021 and spoke to the service manager to discover that they entered our car VIN also it it has no backup camera recall. He also stated that since it had not been identified as a vehicle needing the software "over the air" update that MB USA would not be pushing that out to the car. He told me we needed to leave the car and they would put it up on the rack and investigate and the technician would examine it. He also stated that MB USA had specific procedures to follow to fix problems like this. Unfortunately yesterday they did not have a loaner car available and I had to go to work. So, I called MB USA customer care and spoke to a specialist. I confirmed the information I was given at MB Orlando North. My vehicle has not been identified as a recall camera therefore I would not be getting an over the air software update. The agent was very helpful and in fact called Joe Drewes for me while I was on hold. When he came back to the phone he told me Joe was not in the dealership and he left a message for him to contact me. He also told me that MB USA would need me to take the car to a MB dealer and the dealer could open up a tech support ticket on the vehicle and the engineers at MB would work with the dealer to get this camera issue resolved. So far the past 20 days I have owned a beautiful brand new 65K Mercedes Benz GLC300. Of that 20 days I have been able to drive it for 10 (50% of the time I have owned it) and it still has issues. I am still optimistic that this car can be fixed and that MB USA will make it right. MB Daytona may have dropped the ball in a HUGE way but I will persist. I will take the car back to MB Orlando North and have them do the work and follow the procedures as outlined by MB USA. I have faith and confidence in MB as a world class auto maker and will stay determined to have the car operate in the manner in which I expected when I bought it. I would also like to note that no one has called me from MB Daytona to see if we need anything and how they can help us resolved the car issues. More

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I have been getting all my SUVs from TL for ever a decade now. Always excellent now. Always excellent More

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Very happy with the Sale and Service departments and would recommend this dealership to anyone! Also, car was clean and ready to go as promised. would recommend this dealership to anyone! Also, car was clean and ready to go as promised. More

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Everything went great. TL always does it right👍🏻don't need twenty five words to say how good it was.best dealership in the auto mall Bar none! need twenty five words to say how good it was.best dealership in the auto mall Bar none! More

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TL was great!!!!great great greater great great great great great great great great great great great !! You should take the review, people don’t have enough time to fill out the surveys so it’s time to great great great great great great great great !! You should take the review, people don’t have enough time to fill out the surveys so it’s time to update your process!k More

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Special thanks to Gabby in Service and Kathy at the register for their assistance. Through the years T.L. has always been so helpful in car purchases. register for their assistance. Through the years T.L. has always been so helpful in car purchases. More

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Our salesperson was very pleasant and helpful. He explained most of the features that the car has. The car I think has a nice style and is very comfortable. Very quickly the man got our garage doo explained most of the features that the car has. The car I think has a nice style and is very comfortable. Very quickly the man got our garage door openered. to work, and we were told to come back if we have any questions about the features of the car. More

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Have been dealing with T.L Kays for over twenty years, he's the best! I've been using Joe Drews since he's been a service advisor, he's always been very helpful and treated me right. Mike Kessler. has b he's the best! I've been using Joe Drews since he's been a service advisor, he's always been very helpful and treated me right. Mike Kessler. has been my tech for over twenty-five years, he is, without a doubt has been the best tech I've ever had anywhere! More

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