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Taylor Stump
Taylor Stump at Priority Honda Roanoke
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Taylor Stump | Page 5

Honda Certified Service Advisor

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.9
74 Reviews

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English English

4.9

74 Reviews

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74 Reviews of Taylor Stump

May 05, 2024

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Employee Rating

Droped it off for an oil change in the morning, and it was late In the day before it was looked at.. The oil change did not take long once they started. More

by JEFF_EDMONDSON
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Recommend Dealer
Yes
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May 06, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jeff, feel free to contact us at your convenience. Best Regards, Neal Young NealYoung@lithia.com

May 05, 2024

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Employee Rating

Very friendly people to help me. Very pleased with my experience at Priority. Thank you More

by PENNYSUEMOORE
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Recommend Dealer
Yes
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May 06, 2024

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Penny Sue, please let us know. Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Have bought 2 trucks here thank you for your time and honesty .I will recommend you all to others. Thank you... More

by BANDALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

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May 06, 2024

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

Staff always friendly and informative. Need to improve service maintenance time minimum service. Otherwise great customer care! More

by WWH1946
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Service Communication
Recommend Dealer
Yes
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May 06, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Service was on time and staff was friendly. Will definitely refer friends and family in the future. More

by Christyrice
Recommend Dealer
Yes
Helpful
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May 06, 2024

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, Christy, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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She was amazing and very helpful! . She treated me like a person not a number. More

by theresat831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Tucker

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May 06, 2024

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business, Theresa, and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

I was charged almost $300 for a key to be cut and programmed for my honda pilot which I could not use. I had to pay for the key and the programming for a key I can not even use. I would not recommen More

by JAMES.VIPPERMANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

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May 09, 2024

Priority Honda Roanoke responded

Thank you for bringing this to our attention, James, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

Dealership Rating
Employee Rating

Good quality, personable, professional, clean; sometimes inconsistent, rule-following (annoyingly), not very attentive at times More

by Caitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamal Robinson, Quinn Forrester, Kevin Mohr, Ryan Pimlott, Steve Baker, Adam Garst

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May 05, 2024

Priority Honda Roanoke responded

Caitlin, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

Priority Honda very clean and the personnel are good at the things they do. I would recommend them highly. More

by DONALD.W.SHIVELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Dunn, Kyra Mitchell

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May 05, 2024

Priority Honda Roanoke responded

Donald, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

Excellent service. Best salesperson. Have bought numerous cars from him. Always have my car serviced there. Only drive Honda's More

by PURVES24019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

Helpful
Report | Print
May 05, 2024

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

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