Ted Krupinsky | Page 56

Above expectations Took car in for recall, service manager was very thorough. Made sure there were no other issues with vehicle and are assisting me in solving one I am Took car in for recall, service manager was very thorough. Made sure there were no other issues with vehicle and are assisting me in solving one I am having. More

by JDSVANDA Verified Customer Verified Customer

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EXCELLENT CUSTOMER SERVICE From the moment I pulled in I was greeted by a friendly staff who directed me towards check in. After checking in I waited no more than 5 minutes for From the moment I pulled in I was greeted by a friendly staff who directed me towards check in. After checking in I waited no more than 5 minutes for Ted (the person helping me) to come call me. He was extremely pleasant and made himself available for any questions I may have had. Ted finalized checking me in and then directed me towards Hugo who helped me with getting a loaner car so that I could get to work. Somehow they managed to make it possible for me to get to work by 8:45 when my appointment there was at 8 am! By my lunch time I had received a Text notification that my car was done and ready for pickup. I drove there and was able to pick up my car and drive out in less than 10 minutes. I must say that everyone I encountered at Manly Honda, Santa Rosa was extremely pleasant and efficient! Thank you for the positive expirience! More

by yes1192 Verified Customer Verified Customer

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Excellent, Attentive service Ted K, my service advisor couldn't have been more communicative or helpful. Although I was in for a routine oil change and transmission fluid change, Ted K, my service advisor couldn't have been more communicative or helpful. Although I was in for a routine oil change and transmission fluid change, he reviewed my service history, explained what other services I could/should consider and what ones were not needed at this time and promptly completed the service order. My appt was scheduled online and I was in and out in a few minutes. Later that day, I wanted an extra detail service and texted my advisor and he responded "consider it done" and everything was completed on time/on schedule. Prior to car pickup, I was texted the invoice amount so I had advance notice of the cost, which reflected the customer coupon discount I requested. No surprises. My time at the dealership was minimal and everything was cordial, smooth and efficient. More

by Bennett Valley Tim Verified Customer Verified Customer

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Amazing Service As always, I received superior customer service. Manly Honda makes me feel welcome, keeps me informed and follows up to ensure that I am 100% satisfi As always, I received superior customer service. Manly Honda makes me feel welcome, keeps me informed and follows up to ensure that I am 100% satisfied. I would highly recommend this dealership for all your Honda needs. More

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Honda CRV service Very smooth, efficient and courteous service center experience. I was able to have my recalled air bags installed as I was informed they had some av Very smooth, efficient and courteous service center experience. I was able to have my recalled air bags installed as I was informed they had some available. More

by MSCHULTZ6972 Verified Customer Verified Customer

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Another great job by Manly service I arrived a bit late at the dealership because of traffic but they still got me out of the dealership earlier this expected, which I greatly appreciat I arrived a bit late at the dealership because of traffic but they still got me out of the dealership earlier this expected, which I greatly appreciate. More

by RBSPORTS Verified Customer Verified Customer

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Professional Service The first time visited and got service here and I was very impressed! all workers were very nice, polite and professional. The waiting room was great, The first time visited and got service here and I was very impressed! all workers were very nice, polite and professional. The waiting room was great, they served cookies and drinks while waiting, and employees often came to ask customers if we need help, so sweet! More

by HARRYLE06 Verified Customer Verified Customer

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Great Service and finished in the timeframe they gave me Ted was my service guy he was fantastic he let me know take an hour and a half to fix my car and it did! then he came out and showed me a few t Ted was my service guy he was fantastic he let me know take an hour and a half to fix my car and it did! then he came out and showed me a few tricks on my Honda to roll down the windows with my remote and how to preserve my weatherstripping in the future I I just really appreciate employees going out of their way to help me thanks Ted! More

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Great communication We have a used 2014 Honda Odyssey that we've owned for about 6 months. It needed to go in for brakes, a problem with the rear hatch, and an oil change We have a used 2014 Honda Odyssey that we've owned for about 6 months. It needed to go in for brakes, a problem with the rear hatch, and an oil change. We were assigned our own dedicated service person, Ted, who did a great job of communicating every step of the process. They fixed the brakes and did the oil change, but needed to order a part for the rear hatch. So we need to take it back, which isn't wonderful, but we feel really good about working with Ted, and about the integrity and professionalism of the Honda service team. Thanks! More

by ADAMG223 Verified Customer Verified Customer

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Great to deal with and a great environment! I'm constantly getting coupons from Manly Honda for oil changes and other services so I decided to give them a try. This was my second time using a co I'm constantly getting coupons from Manly Honda for oil changes and other services so I decided to give them a try. This was my second time using a coupon for a $29.99 oil change. From when I pull up to when I collect my keys at the end, everyone is kind and eager to take care of business. Workers will vacuum my car, and in addition to the oil change, go through a simple check up to make sure things like the lights, tire pressures, horn and battery are all in working order. I was offered a free shuttle service while I waited, and although I didn't use it, the dealer itself is brand new and very nice to wait in, as they have lots of seating and entertainment like TV, Magazines and even a small snack counter with cookies, coffee, and other treats. Overall, with or without a coupon, this is the best service I think I have ever had. More

by jaxsen@sonic.net Verified Customer Verified Customer

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