Terri Scott | Page 5

Town East Ford responded

We truly appreciate your continued loyalty to our service department! It means a lot that you've trusted us with your vehicle five times now. We're happy to hear your recent service was much faster at 45 minutes – that's definitely an improvement! We'll be sure to pass along your kind words about Jim Alldredge. He's a valuable asset to our team, and we're glad he provided you with professional, courteous, and helpful service. Thank you for choosing us again!

Town East Ford responded

Wow, that's a fantastic compliment! We strive to provide exceptional customer service from the moment you walk in the door, and we're thrilled to hear that every single employee you interacted with was pleasant first thing in the morning. That kind of positivity sets the tone for a great experience, and we appreciate you recognizing it! We're also happy to hear the price was very close to the estimate. Transparency and trust are important to us, and we work hard to ensure there are no surprises when it comes to cost. Thank you again for your kind words about our customer service and the accurate estimate. We truly appreciate your business!

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing our staff's friendliness, professionalism, and knowledge. We take pride in our team's ability to explain automotive issues clearly and work efficiently to get your vehicle back on the road quickly. At Town East Ford, a reasonable turnaround time is a priority for us. We're glad we could deliver that for you.

Town East Ford responded

¡Gracias por elegir Town East Ford y por dejarnos una reseña tan fantástica! Nos sentimos honrados de ser considerados el mejor concesionario del Metroplex, eso significa mucho para nosotros. Nos esforzamos por brindar un servicio excepcional a cada cliente, y parece que nuestro equipo cumplió con sus expectativas. ¡Agradecemos que reconozca sus esfuerzos! Gracias nuevamente por su negocio. ¡Esperamos superar sus expectativas nuevamente en el futuro!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your experience was quick, easy, and exceeded your expectations. We strive to provide efficient service and ensure customer satisfaction. We appreciate your business!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your early morning appointment was everything you hoped for: short wait time, great service, a hassle-free experience, and a friendly waiting area. That's exactly what we strive for! We're glad you found the waiting area comfortable as well. It's important to us that our customers feel relaxed and welcome while their vehicle is being serviced. Thanks again for choosing Town East Ford! We look forward to seeing you again soon.

Town East Ford responded

Thanks for the review! We appreciate you mentioning that our team was easy to deal with and kept you informed about your vehicle. Our goal is to provide clear and timely communication throughout the service process.

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience at our service center. We appreciate you mentioning that our service advisor was friendly and helpful. We strive to provide excellent customer service, and it's great to know they exceeded your expectations. We're also happy to hear that your service was completed faster than anticipated – we know your time is valuable! Thank you for recommending us! We look forward to seeing you again soon.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently experience great service during your visits, and that we were able to get you in and out quickly this time. Knowing you can rely on us for efficient and high-quality service is very important to us. Thank you for acknowledging that! We understand your time is valuable, and we strive to be efficient while still providing a thorough service. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for taking the time to leave this review! It's always rewarding to hear that we're consistently delivering good service, excellent customer care, and friendly and professional service advisors. That's exactly what we strive for! We're particularly happy to hear that you've always had positive experiences during your visits. Knowing that you can rely on us for consistent quality service is very important to us. Thank you again for choosing Town East Ford and for letting us know we're meeting your expectations. We look forward to seeing you again soon!