As soon as I arrived, I was met, service needed was
established and the work was completed as promised
established and the work was completed as promised
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by jims6
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shannon
May 06, 2024 -
Town East Ford responded
Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised.
At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you!
Thanks again for choosing Town East Ford. We look forward to seeing you again soon!
Good and professional.
The guy who helped me was awesome. I will definitely keep coming back.
The guy who helped me was awesome. I will definitely keep coming back.
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by JTINAJER1977
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Town East Ford responded
Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon!
Thanks again for choosing Town East Ford. We look forward to your next visit!
Accommodations were great.
People were friendly. Service was excellent. Price was acceptable and affordable. All was good
People were friendly. Service was excellent. Price was acceptable and affordable. All was good
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by robertkevinwomack
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Town East Ford responded
Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for!
At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding.
Thanks again for choosing Town East Ford. We look forward to seeing you again soon!
They did great, loved it .
10/10 would go again love em alll bye now!
10/10 would go again love em alll bye now!
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by JACKIE.SON.INC1
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Town East Ford responded
Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team.
At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark!
We look forward to seeing you again at Town East Ford!
Service was great!
The service advisor was very helpful and friendly. Car was finished in a timely fashion.
The service advisor was very helpful and friendly. Car was finished in a timely fashion.
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by LYNNKIEFFER
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Town East Ford responded
Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly.
At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts!
Thanks again for choosing Town East Ford. We look forward to seeing you again soon!
It would be wonderful if the service advisor would ret
calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer h
calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer hanging when the car is already late.
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by Scurey
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Town East Ford responded
Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues.
To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future.
We look forward to hearing from you and working towards a resolution.
Great service!
Got an appointment quickly, service manager, Erica, communicated often and effectively, all work completed and done well. Thank you guys!
Got an appointment quickly, service manager, Erica, communicated often and effectively, all work completed and done well. Thank you guys!
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by Nancy
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Town East Ford responded
Thank you so much for the awesome review! We're thrilled to hear that you had a great overall experience. It's fantastic to know you were able to get an appointment quickly and that Erica kept you well-informed throughout the process. We appreciate you recognizing both the efficiency and clear communication.
Our team takes pride in completing work accurately and to a high standard, so we're happy to hear everything was done well for your vehicle. Thanks again for choosing Town East Ford!
Austin the service representative was extremely curious
and knowledgeable We were pleased With his service.
and knowledgeable We were pleased With his service.
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by x0126001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Austin
May 03, 2024 -
Town East Ford responded
Thank you for the terrific review! We're delighted to hear you were pleased with your service experience. It sounds like Austin, the service representative, really impressed you! We appreciate you mentioning that he was both curious and knowledgeable. A good service rep is one who asks clarifying questions to understand your needs fully and has the expertise to address them. We'll be sure to pass on your kind words to Austin.
Thank you for choosing Town East Ford!
Awesome dealership and great customer service very
helpful staff and good communication I would definitely go back again
helpful staff and good communication I would definitely go back again
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by Lsandoval2284
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Town East Ford responded
Thank you for the fantastic review! We're thrilled to hear you had an awesome experience with great customer service, helpful staff, and clear communication. At Town East Ford, we strive to make the car buying process as positive and informative as possible. We appreciate you recognizing our team's efforts. Knowing you would definitely come back again means a lot to us! Thank you again for choosing Town East Ford!
Mr David checked me in.
He was very friendly and I enjoyed talking with him. Christa Harris service consultant checked me out. Everyone was friendly and the place was clean
He was very friendly and I enjoyed talking with him. Christa Harris service consultant checked me out. Everyone was friendly and the place was clean and nice. I will continue to used Town East Ford for my repairs.
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by MG7702
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David
May 02, 2024 -
Town East Ford responded
Thank you for the fantastic review! We appreciate you choosing Town East Ford for your repairs, and we're thrilled to hear you had a positive experience. It sounds like David, our service advisor who checked you in, made a great first impression with his friendly demeanor. We appreciate you mentioning your enjoyable conversation with him. Christa Harris, the service consultant who checked you out, is another example of the friendly team we have here. At Town East Ford, we take pride in creating a welcoming and clean environment for our customers. We're happy to hear you noticed! Knowing you'll continue to use Town East Ford for your repairs means a lot to us. Thank you again for choosing Town East Ford!