Terry Morrison | Page 2

Something us wrong Pacifico. Past few visits show non-engaging, accusatory staff, and at last visit basically told I was being untrue about my appt. non-engaging, accusatory staff, and at last visit basically told I was being untrue about my appt. More

Helpful 1

Report | Print

Bob an Pail are the best ya got They are an asset to Pacifico Ford, Recommend everybody to go to your facility Terry the service department supervisor is also an asset to your company Pacifico Ford, Recommend everybody to go to your facility Terry the service department supervisor is also an asset to your company More

Helpful 1

Report | Print

Prompt, professional, reasonably priced. Only car dealership service department I have ever known with whom I felt I consistently got treated squarely, serviced expertly, charged reasonably. Recommen dealership service department I have ever known with whom I felt I consistently got treated squarely, serviced expertly, charged reasonably. Recommend. More

Helpful 1

Report | Print

BEWARE NO SERVICE AFTER THE SALE!!! If I could give no stars, I would. My Escape was a few weeks old (purchased 6/26/20, brought in for service 7/10/20). There were a couple of minor iss If I could give no stars, I would. My Escape was a few weeks old (purchased 6/26/20, brought in for service 7/10/20). There were a couple of minor issues, so they asked me to bring it in and made an appointment for me at 11 am. I showed up at 11 am on the date of the appointment. I was greeted by a mask-wearing man who asked if I had an appointment. I said I did. He went to tell the service guy that I was there and the service guy snapped at him "She needs to make an appointment". He came back to verify I had an appointment. So right off the bat, very unprofessional. I was told to wait in the service bay on a stool and someone would come over to go over my issues - backup camera not working consistently and a loud clicking noise in the cargo area. A few minutes later, the snappy service guy came over, mask pulled below his nose. Now, there are signs everywhere about wearing masks; it is state-mandated, and I am wearing a mask. At one point, he even pulled his mask down below his mouth while talking to me. In any case, I go over my issues. He tells me I'm going to be there a while because, at noon, everyone will go on lunch for an hour. Oh great. I didn't even pick the time for this appointment. Had I known, I would have scheduled a time that wasn't close to lunch. I sat in the waiting room for three hours when someone came in and told me that I was ready to go. He said that the backup camera just needed a software update (a 3 hr software update on a brand new car), but that they couldn't replicate the noise. I was not going to live with this noise on a brand new car, so I asked the service guy to come out to my car and I would be able to make the noise happen. The car immediately made the noise and he pulled the car back in the service bay to find out where the noise was coming from. I went back to the waiting room. A couple of minutes later, a loud crashing sound came from the service bay. People ran over to see what it was and someone said that the garage door came crashing down on a car. Knowing my car was the last inside, I had a feeling it was my car. Sure enough, it was. The service guy who was working on it came into the building and blew right past me, even though I asked him what happened to my car. He just ignored me. A few minutes later, the service director came in and explained that the garage door came down and shattered the back window. I was told that they would order the glass, clean it completely out, make it like new, and call Enterprise to get me on my way. This happened on a Friday. I was told my car should be ready on Monday, Tuesday at the latest. At Enterprise, I was told that the only car I could get was a Nissan Sentra unless I wanted to make up the difference and get into an SUV. Oh, and insurance is an extra $26/day. So I'm stuck with this crappy car for the weekend. No big deal. I get my car back on Monday, right? Wrong. They found another issue, there is a crack in the rear light, so now it will be Tuesday. One more day, no big deal, right? Wrong. They called on Tuesday at 2:30 pm to let me know the parts just arrived, so now it should be ready Wednesday. At 3:30 pm on Wednesday, I had not received a call that my car was ready, so I tried calling. I waited on hold for about 15 minutes, only to eventually be put through to the service manager, Terry Morrison’s voicemail. No call back. I went on Facebook messenger and asked for a call back immediately. At 4 pm, the service manager, Terry, finally called me back. He was gruff and rude. He said he promised the car to me today and I would have it today. Actually, Terry, I was told the car would be ready on Monday, then Tuesday, then Wednesday, so your so called “promises” don’t really hold any weight in reality. I go to pick up the car and wait at the cashier desk because she is not sure where my paperwork is. While I was waiting, Terry Morrison walked past me saying my car was out front ready to go. He came out to help another customer complaining about service. When I finally got my key, I went to the car and checked the work. There was still glass all over the inside of the car, inside the back liftgate, in the liftgate seals, on the seats, ground into the carpet, etc. I went back inside and got Terry to show him. He was speaking with yet another unhappy service customer. He became very defensive, telling me that he had personally cleaned out my car. I told him it was unacceptable. I asked him if he expected me to live with it. He replied that when glass shatters, it goes everywhere and it is nearly impossible to get it all out. He said he would call me when the parts needed to stop the noise came in and walked away. Upon further inspection, I see that liftgate was improperly installed, not flush with car, not opening properly or reliably, does not make a seal, rubber seals sticking out of it, molding barely hanging on, spoiler barely hanging on, and there is glass inside the liftgate that you can hear it falling through the liftgate every time it is opened or closed. The shoddiest workmanship I've ever seen. Oh, and the minor adjustments I originally brought the car in for are not fixed. Backup camera is still glitchy and for some reason, five days wasn't enough time to fix the noise supposedly caused by the seatbelt retractor. So, to summarize – I bought a brand new $40k vehicle from them; brought it in for 2 minor fixes a few weeks after I purchased it; they damaged my vehicle in their service bay; set me up in the cheapest rental they could; didn't call until I message them on Facebook. When it finally is ready, there is still glass all over the inside of the car, the liftgate is damaged and the repair work is shoddy. So, in other words, they don’t REALLY appreciate my business. And they won't appreciate yours either. More

Helpful 6

Report | Print

Everyone is friendly, kind, patient and professional!! Andrew is an Angel, I want to adopt him!! 😊 My car is running just wonderfully!! Thanks for helping!!! Andrew is an Angel, I want to adopt him!! 😊 My car is running just wonderfully!! Thanks for helping!!! More

Helpful 1

Report | Print

Paul at Pacifico is fantastic! During the COVID-19 pandemic, he was able to fix and replace an engine issue I had within a week. Additionally, he kept me up to date the whole time and made me feel at pandemic, he was able to fix and replace an engine issue I had within a week. Additionally, he kept me up to date the whole time and made me feel at ease that he was taking care of everything. This is the first time I’ve had any serious issues with a vehicle, so I asked a ton of questions and he was patient and answered all of them. Professional, quick, and best of pleasant service. There is no other place I would go! More

Helpful 0

Report | Print

EXCELLENT HELP AND SERVICE HAD AN UNEXPECTED ROAD TRIP COME UP AND NEEDED A OIL CHANGE. I WENT TO FORD SERVICE AND WAS INFORMED THAT NOT HAVING A APPOINTMENT IT COULD BE AWHILE HAD AN UNEXPECTED ROAD TRIP COME UP AND NEEDED A OIL CHANGE. I WENT TO FORD SERVICE AND WAS INFORMED THAT NOT HAVING A APPOINTMENT IT COULD BE AWHILE. I ASKED FOR TERRY MORRISON. TERRY MADE A PHONE CALL AND SENT ME TO QUICK LANE TO SEE JAMES WILLIAMS. EVERYTHING WAS HANDLED AND DONE IN LESS THAN A HOUR. EXCELLENT AND JOB WELL DONE. More

Helpful 2

Report | Print

First time This was my first time using the Ford service mechanics. I had taken my 2000 Ford Windstar to two other mechanics but neither were able to fix my AC. This was my first time using the Ford service mechanics. I had taken my 2000 Ford Windstar to two other mechanics but neither were able to fix my AC. So, it was time to go to the source-Ford. The Ford Service guys were very communicative throughout the process. It took 2 days, but they figured out that 3/5ths of my AC system needed replaced. They also performed a recall which was covered by Ford. I appreciate that I could drop off my car the day before the scheduled appt. More

Helpful 0

Report | Print

Quick excellent service, person who worked the counter was a Other dealerships should take a note from Pacifico and quick lane...mechanics and counter people are incredible...Chad Gilbert couldn’t have been any Other dealerships should take a note from Pacifico and quick lane...mechanics and counter people are incredible...Chad Gilbert couldn’t have been any nicer and helped me tremendously More

Helpful 1

Report | Print

Short handed (employees attendance) Thumbs up on finding the issue with my vehicle, but thumbs down on a issue that is affecting all employers, that is workers attendance. My vehicle cou Thumbs up on finding the issue with my vehicle, but thumbs down on a issue that is affecting all employers, that is workers attendance. My vehicle could of been done a day early, but due to the shop being short handed, my car took a extra day to be repaired and cost me more money on a rental. During these hard economic times, we (I) need every extra dollar to be saved. I don't know how this problem can be solved, but the customer shouldn't be hit in the pocket with it plus repairs. More

Helpful 0

Report | Print