Thomas Gernhart

I have been a costumer for 21 years and I highly recommend this dealership for servicing and buying cars recommend this dealership for servicing and buying cars More

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Tom Gernhart is a very knowledgeable, patient, kind and great listener. He makes you feel at ease and understands your concernes. I would give him more than 5 stars if they were available. great listener. He makes you feel at ease and understands your concernes. I would give him more than 5 stars if they were available. More

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Every time I come to this dealership every one is always so friendly. Whether it’s asking me if I need helping finding a specific person or even guiding me to find the correct answer to my question. so friendly. Whether it’s asking me if I need helping finding a specific person or even guiding me to find the correct answer to my question. More

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All I can say is this dealership has excellent customer service. I purchased a brand new vehicle that wasn't available in the color I wanted, so they reached out to a few neighboring Hondas. They were able service. I purchased a brand new vehicle that wasn't available in the color I wanted, so they reached out to a few neighboring Hondas. They were able to locate one and within that day I left with my car! My sales person Anthony Quinones was great. He got me the best deal. However, he relocated a few days after the sale and that was an issue because my brand new car's AC didn't work. The following day at the service center, I went in and told them the issue. Thomas Gernhart, the assistant service manager, was very helpful during that whole process. They were able to see what the issue was, the compressor was faulty from the factory. They ordered the part. Unfortunately, that part took about a week to arrive. During that week Brandon Honda showed me their side of their great customer service I read on their reviews prior to purchasing my car there. Multiple staff members contacted me to see how I was doing and how they were able to make things right for trouble of waiting. Since I no longer had a sales person to contact, Christopher Weiss, internet sales manager, really took over with the situation. He went above and beyond to make sure I was taken care of and accommodated me for the trouble. This issue wasn't the dealer's fault it was just an unfortunate factory error. Brandon Honda corrected the issue and accommodated me for the time I had to wait. Now, I'm happy with my brand new car! No issues, AC working. More

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Tom G. Helped me by a lot my bill would of been 1,315 out of pocket which I didn’t have, but he found that I had a extended fidelity warranty. He brought my Helped me by a lot my bill would of been 1,315 out of pocket which I didn’t have, but he found that I had a extended fidelity warranty. He brought my bill down too 130.00 out of pocket the rest was covered. Thank you!!! More

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Thomas Gernhart was professional and took time to explain me the details after the services was completed on my car. It was a good experience at Brandon Honda. me the details after the services was completed on my car. It was a good experience at Brandon Honda. More

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Tom gave Excellent service and had timely snd clear communications with us. A pleasure to do business with . communications with us. A pleasure to do business with . More

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Brandon Honda is awesome. .. From Juice in sales to Tom G. in service! Tom is always willing to help and get matters taken care of. #1 in Service .. From Juice in sales to Tom G. in service! Tom is always willing to help and get matters taken care of. #1 in Service More

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This was a total team effort. Jarred Lucas listened to what we wanted in van for our family. He and his manager Eddie Juica assisted in helping us get the maximum trade in value f Jarred Lucas listened to what we wanted in van for our family. He and his manager Eddie Juica assisted in helping us get the maximum trade in value for our trade and also a fantastic deal on our new 2023 Honda Odyssey Sport. Once we got it home we noticed a couple of minor issues. Eddie put me in touch with Tom Gerhardt in the service department. He quickly had our issues resolved and provided us a complimentary SUV while the work was being done. We were very happy with the results and appreciate all your effort! This is our second Honda purchased from Brandon Honda and glad we made the drive from Sarasota, FL. They were worth the drive. The staff is very friendly, and showed they wanted our business. More

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No complaints. Service was delivered well within the quoted time frame. Service advisor (Tom Gernhart) was amazing. He was professional ,patient ,and personable, in Service was delivered well within the quoted time frame. Service advisor (Tom Gernhart) was amazing. He was professional ,patient ,and personable, in explaining service options. More

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