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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
768 Reviews

Dealership Experience

11 yrs, 10 mos

Languages Spoken

English English

4.8

768 Reviews

Write a Review

768 Reviews of Thomas Hackett

September 06, 2025

Dealership Rating
Employee Rating

I purchased a used RAV4 and have returned for service despite the distance because the service team is so fantastic. Friendly, professional and efficient! More

by Amorrison25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems, Lauren Fusaro

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Sep 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We’re thrilled to hear that our service team makes the trip worthwhile with their friendly, professional, and efficient care. We truly appreciate your trust and look forward to seeing you again!

September 06, 2025

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Employee Rating

Professional, courteous, and the truck was repaired quickly There were good communications to me regarding the repair and time it would take Thank you More

by Gerald Browne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Gerald. We’re glad to hear your truck was repaired quickly and that our team kept you informed throughout the process. We appreciate your kind words and recommendation!

September 05, 2025

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The team at DCH especially Lauren, provided me with excellent customer service with clear communication. More

by Testerman90a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Sep 05, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing! We’re thrilled to hear that Lauren and the team at DCH provided you with excellent service and clear communication. We’ll be sure to pass along your kind words!

August 29, 2025

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Employee Rating

Clean environment attentive associates. They get things done with perfection.. Great place to get your car service . More

by ADJEIKOFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Aug 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad you enjoyed the clean environment and attentive service. Our team takes pride in delivering top-quality care, and it’s great to hear we hit the mark. We appreciate your recommendation! 🚗✨

August 26, 2025

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Employee Rating

Great service great people: The associates I dealt with were pleasant. I would recommend the place More

by piinkdiamondz221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad you had a great experience with our team and truly appreciate your recommendation. We look forward to serving you again!

August 26, 2025

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Employee Rating

Everything went really good The staff was always there helping me and letting me know what’s going on with my car More

by LENYN20006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything went smoothly and that our team kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!

August 11, 2025

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Employee Rating

Every body was friendly and things were done well. Got back my car on time. More

by Donnamarie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Aug 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're happy to hear everything went smoothly and that your car was ready on time. We appreciate your kind words and look forward to serving you again in the future!

August 01, 2025

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Employee Rating

They take care of my car I n time Manner! There customer service was good! More

by PATRICIABROWN13.PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer, Melissa Tyler, Mathew Rivera, Andrew Bartko

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Aug 01, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear your car was taken care of in a timely manner and that you were happy with our customer service. We appreciate your support!

July 23, 2025

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Employee Rating

Very easy process from check-in to vehicle being ready! Love the video inspection with details. I'm looking forward to scheduling the recommendations provided by your mechanics. Thank you DCH More

by jenuine1430
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear the process was smooth from start to finish and that you enjoyed the detailed video inspection. It's great to know you're planning to schedule the recommended services—our team is here whenever you're ready. Thank you for choosing DCH.

July 22, 2025

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Employee Rating

It’s where I refer all of my people to and I’ve always had a great experience thank you again More

by JAMAALC1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Joe DeGroodt , Chris

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Jul 22, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your continued trust and referrals—it truly means the world to us! We're thrilled to hear you've consistently had great experiences. We're always here for you and your people—thank you again for the support! 🙌

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