Todd Silva | Page 3

Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. According to the engine tech there was a gauge in the engine (per service advisor it was a manufacturer defect) which allowed coolant into cylinder. I questioned this because if it was a manufacturer defect it wasn't a new issue so why is my vehicle performing poorly all of a sudden. I never got an answer on that. After paying $5095 to have the engine repaired I picked my car up and was unable to drive it off the dealership lot. The wrench light was still on and it was still hard shifting. The car stayed there and a censor was replaced. I was told a second time that my car was ready and it did the exact same thing I was back at the dealership within 15 minutes. Additional, repairs were done to the transmission main harness, and I've not had that problem again. My vehicle was misdiagnosed originally and I'm out off pocket for $5000 as a result. The repairs there were made had nothing to do with the issue I brought my car in for. More

by LARRY.DARNELL.DAVIS Verified Customer Verified Customer

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Body shop did a great job on my truck. The staff was very helpful and help me with my rent car. The staff was very helpful and help me with my rent car. More

by DSVOBODA07 Verified Customer Verified Customer

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Everyone was helpful and knowledgeable. My purchase was made easy. Would recommend Planet Ford to anyone My purchase was made easy. Would recommend Planet Ford to anyone More

by cunninghamk7 Verified Customer Verified Customer

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Red cap service was nice. Saved my wife from having ro drive behind to pick me up. Saved my wife from having ro drive behind to pick me up. More

by EDJUNIOR78 Verified Customer Verified Customer

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Rondney did a good job helping me get my recall completed in a timely manner in a timely manner More

by CAMERONCLARKE1202 Verified Customer Verified Customer

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WONDERFUL service completed in my vehicle! I always take my car there for all my service and maintenance needs. I always take my car there for all my service and maintenance needs. More

by Dr Babe Verified Customer Verified Customer

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Friendly. ...knowledgeable.....followed up. Over all a feeling of just being well taken care up. Great customer service. ...knowledgeable.....followed up. Over all a feeling of just being well taken care up. Great customer service. More

by JAYMJACKSON Verified Customer Verified Customer

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All staff were helpful and accommodating made the experience of waiting it so bad it was appreciated experience of waiting it so bad it was appreciated More

by ANDREABRISCOE Verified Customer Verified Customer

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Great staff and my salesman was on point with my needs. Also service department is the best in Texas ! They have excellent technicians . Every one should get a raise ! Also service department is the best in Texas ! They have excellent technicians . Every one should get a raise ! More

by RICHER2461 Verified Customer Verified Customer

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Great customer service representative and great service. Would like to have my door code corrected Would like to have my door code corrected More

by mkhaley2003 Verified Customer Verified Customer

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