Tom Larkin
Tom Larkin at Mossy Toyota
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Tom Larkin | Page 3

Internet Sales Director

Mossy Toyota

4555 Mission Bay Drive
San Diego, CA 92109

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rated
27 Reviews

Hi, I'm Tom. I grew up in Rochester, NY, but have lived all over since I was 18, including Virginia, Florida, and Texas. I have been in Ocean Beach for the last nine years and do not plan on leaving. My chocolate lab, cat, and 22 year old son would disown me if we moved. I have been at Mossy Toyota since I moved to San Diego. You just can't argue with living and working by the beach!

Dealership Experience

13 yrs, 3 mos

Industry Experience

19 yrs, 4 mos

Specialties & Trainings

Toyota Certified (New & Used)

not yet
rated

27 Reviews

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27 Reviews of Tom Larkin

February 07, 2020

Dealership Rating
Employee Rating

Love the Prius Limited. Special thanks to Patrick and Robin. Both were very professional Your dealership rocks! Definitely, consider buying another car from you.Thanks. More

by dshelby1
Recommend Dealer
Yes

Other Employees Tagged: Robin Tabana , James Contreras

Feb 19, 2020

Mossy Toyota responded

Thanks so much for sharing your great experience. I am happy to hear that Robin and the team took great care of you! I know you'll love your new car for years to come! Happy driving! Gina Gonzalez Customer Relations Manager

January 25, 2020

Dealership Rating
Employee Rating

I was beyond pleased & blessed to have had Tom Larkin help me and guide me with the process of buying the car i love. Him & his team made me really feel at ease , they we’re professional , honest and wit More

by angelicabrickett
Recommend Dealer
Yes

Other Employees Tagged: Tyler Nanny

Jan 29, 2020

Mossy Toyota responded

Congratulations Angelica on your new Toyota and welcome to the Mossy family! Buying a car can be a daunting experience. Tom and Tyler do a great job of consulting with and guiding our customers through the process. Thank you for recommending them and I hope you are enjoying your new car. We are here should you need anything at all. Happy driving! Gina Gonzalez Customer Relations Manager

April 18, 2018

Dealership Rating

Renig on deals. Just turned around from being on my way down to pick up my new (used Expedition) from this dealer. We made a deal online with their internet sales dep More

by Kevin G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 21, 2018

Mossy Toyota responded

Hello Kevin, I sincerely apologize for you experience with us. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I understand that the vehicle of interest was pre-owned and therefore, because each pre-owned vehicle is unique, we unfortunately cannot replace it. Did our Customer Relations Manager, Gina, ever reach out to you after this occurred? We would never expect you to remove or alter your review and rating unless the issue had been reconciled. However, the review you left was actually intended for a different salesperson. You left your review for Tom Larkin, when in fact, your experience occurred with Thomas Hicks. Both are still active sales reps within our dealership. As you'll see with Tom Larkin's reviews- he is a long-standing star employee. In the effort of providing our customers accurate information, we kindly ask that you do not delete your review, but rather, change the employee tag to the correct sales rep. Tom Larkin was not involved in your poor experience, and we'd hate for his rating to suffer for actions he was not involved in. We value accurate feedback, regardless of rating, as it helps us to know where we have areas of opportunity to improve.

February 01, 2018

Dealership Rating
Employee Rating

Tom Larkin=Superior customer service I am a happy, satisfied Toyota Prius owner from Mossy Toyota PB because of the excellent experience I had with the sale associate Tom Larkin. Tom was More

by Kari l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Stumph

February 01, 2018

Dealership Rating
Employee Rating

Two cars from Mossy, Tom Larkin is great! My wife and purchased 2 vehicles from Tom Larkin at Moment PB. The service was great and continues to be so as we get both cars serviced there. Tom he More

by David J Flansburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Stumph

January 31, 2018

Dealership Rating
Employee Rating

Thank you Tom Tom Larkin was very helpful in helping me find my new Corolla and getting a great deal. Thank you Tom, great service. We will see you again. More

by Mysandiego
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

December 19, 2017

Dealership Rating
Employee Rating

Harly did good job, help me a lot in purchasing my new cars Harley, tom and robin did good job, help me a lot in purchasing my new car. They are knowledgeable and friendly to share information, and let me do th More

by Yzuhou8610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robin Tabana , Harley Sherr

Dec 27, 2017

Mossy Toyota responded

Thank you so much for the positive feedback on our team. We're thrilled to see you were offered excellent customer care during your buying process. Thank you for choosing Mossy Toyota! Happy New Year! Best, Karla Dutt Customer Relations Manager 858 964 2013

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