Tony LoBello

I recently had the pleasure of purchasing a car from Lexus of Cherry Hill, and I must say that the experience was made truly exceptional thanks to the outstanding service provided by Oleg. From the mome Lexus of Cherry Hill, and I must say that the experience was made truly exceptional thanks to the outstanding service provided by Oleg. From the moment I stepped onto the lot, Oleg greeted me with a warm and genuine smile, instantly putting me at ease. Throughout the entire process, Oleg demonstrated a deep knowledge of the vehicles available and took the time to understand my specific needs and preferences. He was incredibly patient and attentive, answering all of my questions with clarity and honesty. What truly stood out to me was Oleg's unwavering commitment to ensuring that I found the perfect car for me, never once pressuring me into a decision. Oleg's professionalism and dedication to customer satisfaction were evident at every stage of the purchasing process. He went above and beyond to accommodate my schedule, making the entire experience seamless and stress-free. Additionally, his attention to detail was impeccable, ensuring that every aspect of the transaction was handled with precision and care. Not only did Oleg assist me in finding the ideal car, but he also took the time to familiarize me with its features and functionality, ensuring that I left the dealership feeling confident and excited about my purchase. In conclusion, I cannot recommend Oleg at Lexus of Cherry Hill highly enough. His exemplary service, expertise, and genuine passion for helping customers make him an invaluable asset to the dealership. If you're in the market for a new car and want a truly exceptional buying experience, look no further than Oleg at Lexus of Cherry Hill. More

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Working with Cherry Hill Lexus has been an absolute nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this dealership does not represent this brand well and actually does the brand a significant disservice. Please let me explain the nightmare. This whole nightmare started when I was looking for a premium model 2024TX that could safely and easily accommodate my three kids wife And I. I shopped around and approached three different dealerships for the best deal. I wanted a deal because just like you I work hard for my money. When Damien of Cherry Hill Lexus responded with text message that he could sell me a premium model for 62K I thought I struck gold and had found a wonderful deal. In fact, he even drove to my house so I could sign the papers quickly. While he was there, I told him about how nice it was going to be to have heated and cooled seats along with a sunroof and power third row. At this point I should have known something was up because he seemed rather nervous and anxious. He kept moving around and seemed to shake. I wanted to lock the deal up so when I got back from my trip I would have the ability to safely drive myself and my three kids around. He wanted to lock the deal up because it was the end of the month and he had a quota to hit. Unfortunately for me I was not a customer and simply a means to his end. I eagerly took an Uber the 1 hr to to the dealership from Philly. Upon arrival there I discovered that they had actually sold me a base model with no sunroof, no cooled seats, and no power third row either. I quickly messaged Damien and asked to speak with him and his general manager. I showed him the text messages we had exchanged which clearly described all of my wants and his agreement to these. I found it strange that he would simply give me the general managers number. He knew that the bait and switch hadn’t worked. When I texted the General manager Tony he had no idea who I was. So I quickly put Damien, myself and Tony in a three way conversation. The call with the general manager Tony was even stranger. I told Tony about the situation and that Lexus needed to fix this. He exclaimed that I “had him over a barrel” and was rude to me. I calmly reminded him that he and his teammate were the ones that sold me,the car that was incorrect and that I was actually the customer. I explain to him that he was the one putting me “over a barrel “ as he liked to say. He called me back a few days later with a much different tone. Explaining that he was a father of five and understood they made a mistake. He said that I would have to spend an additional $5,000 and that they would buy back my car. This did not sit well with me. Why should I have to spend more of my hard earner monies to correct a mistake that they made and admitted to? Now each time I get in this car I am angered and reminded at the lack of morales that this dealership has. I am reminded that even a brand like Lexus has bottom feeders. Please for the sake of you and your family go somewhere else. Please dont put yourself in the same nightmare that I have experienced. More

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Dealer is always ready & able to answer all questions pertaining to my needs. Almost all personal are very helpful. pertaining to my needs. Almost all personal are very helpful. More

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The staff is very friendly and helpful! ! They always make you feel welcomed! I would recommend them to everyone. ! They always make you feel welcomed! I would recommend them to everyone. More

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Very nice and friendly advisors Jaime is the best that help and took very good care of all my issues and needs for my old and new vehicles(both) cars help and took very good care of all my issues and needs for my old and new vehicles(both) cars More

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My experience with Cherry Hill, Lexus was wonderful. Damion Pugh is a great salesman. He was very thorough in explaining things to me and making sure that I understood. This was the first time that I bo Damion Pugh is a great salesman. He was very thorough in explaining things to me and making sure that I understood. This was the first time that I bought a car and when I got home, I did not have buyers remorse. Wayne, the sales manager also was very helpful. He took his time when we discussed the deal and also made sure that I understood he was very pleasant. I would recommend this dealership to anyone. More

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Excellent service I received my car on time clean washed. Everything was perfect. advisor was very knowledgeable. Everything was perfect. advisor was very knowledgeable. More

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Excellent service department. I travel over 70 miles to service my vehicle at. Cherryhill Lexus I travel over 70 miles to service my vehicle at. Cherryhill Lexus More

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GM very personable, Shannon was polite and informative- always feel welcome knowing service is reliable! always feel welcome knowing service is reliable! More

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My experience with Cherry Hill Lexus is absolutely great..they are TOPS. I have bought multiple cars from them. The management team really made it a Pleasurable experience many times over. There atte great..they are TOPS. I have bought multiple cars from them. The management team really made it a Pleasurable experience many times over. There attention and care was over the top.. The general manager Tony Lobello and Mitch Shapiro our salesman made this again an Outstanding experience. Also need to mention the service department. Shannon's attention to care was awesome 👌. I highly recommend that if you're in the market for a Lexus go and see. The team at Cherry Hill Lexus. Herb More

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