Tony Lopez | Page 4

The service department was excellent-Anthony took care of me right away. The car was ready in an hour and was washed when I went to pick it up. me right away. The car was ready in an hour and was washed when I went to pick it up. More

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Good Practice This is my 17th years having my car served at Woodfield Lexus with high level of satisfaction with all the service advisors. I must note that Mr. Ma This is my 17th years having my car served at Woodfield Lexus with high level of satisfaction with all the service advisors. I must note that Mr. Mandeep Mangat has achieved the level of 'know your customer and know your customer's car. More

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Avoid this dealership Service department has absolutely gone down hill. Ive always considered Woodfield Lexus having a brilliant Service Department but today was very upset Service department has absolutely gone down hill. Ive always considered Woodfield Lexus having a brilliant Service Department but today was very upsetting. Brought my NX in to service to have them look at my noisy sunroof when tilted up and a couple other rattles in the cabin. After 3+ hours of waiting and exhausted my whole morning, Tony (advisor) took me to the garage to have Jose (technician) show me the sunroof. Jose said he cleaned and lubed the rails and wiped down the seal. Stated everything appears to be operating normally. I asked if the noise is fixed and they couldn’t answer me. Coming from an engineering background, I explained to Jose his repair would not fix the issue. He then told me he has been here for a long time and knows what he is doing. He didn’t want to hear my side. Tony advised that Jose will test drive the car afterwards to see if the noise has gone (don’t believe he did). After additional wait time, Tony advised me the car is ready. They said come back if the noise returns. I reluctantly accepted. Left the dealer lot and returned immediately. Advised Tony that the noise is still there and has not improved at all. He then tells me there is nothing they can do and everything is working properly. At that moment, I though to myself.. why would he bother telling me to come back if his answer would be “that’s the way it is.” Right.. because they don’t care. I told him I was here to have them fix the noise and telling me it’s working properly doesn’t fix the problem. The noise shouldn’t be there regardless. I asked if noises are normal and he couldn’t answer me. What I learned today is, its really a hit or miss with Woodfield Lexus. Their advisers go off what the technicians say even if they are blatantly wrong. There technicians are a poor example of experienced mechanics. If you want to be taken seriously and want premium service for you premium product, go elsewhere. There are plenty of Lexus dealers in your area. Never again will I let Woodfield Lexus waste more of my precious time. I suggest you do the same. More

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The greatness dealership of the world Is the first time that I have been with this company and have a memorable day what a wonderful place to bring my cars for service. Thank you for makin Is the first time that I have been with this company and have a memorable day what a wonderful place to bring my cars for service. Thank you for making my life so happy I love to see you again. Gracias estaré viajando por el mundo entero y me gustaría manejar siempre un carro Lexus para toda mi vida. Esto nada mas es un pequeño sueño, que Dios los bendiga abundantemente y la Virgen Maria Madre de Dios de Guadalupe los cuide a todos por siempre. Amén Apreciable Candido Rodriguez Ramirez More

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Woodfield Lexus - outstanding customer service. I have been a customer of the dealership for more than fifteen years and found it to be a great place to purchase and service my autos. I have been a customer of the dealership for more than fifteen years and found it to be a great place to purchase and service my autos. More

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Exceptional Service To remember customer's service history and to advice customers the most appropriate service needs with the least expanse in mind is really exceptional To remember customer's service history and to advice customers the most appropriate service needs with the least expanse in mind is really exceptional. I must complement the Service Consultant Mandeep Mangat and the mechanics team who have achieve the highest level of customer satisfaction.. It is always my pleasure to return to the Woodfield Lexus for service over 16 years. More

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Excellent guest service The service department at Woodfield Lexus from my experience has been excellent, from the moment I pull in for my service appointment, they are very f The service department at Woodfield Lexus from my experience has been excellent, from the moment I pull in for my service appointment, they are very friendly. My service advisor, Tony Lopez is a genuinely nice guy and absolutely wonderful to deal with. I have brought my 2014 LS 460 Fsport there several times for service and the prices have been reasonable for the type of vehicle I own. From this point on, I will only deal with Tony for my service needs because of the superb guest service he has with his customers!! Everyone I have dealt with there have been pretty nice thus far. More

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Great service Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. He called me with an update on the status of my service. Could not ask for more. Wood field Lexus provides a very good door to door experience. More

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