Tony McMahan | Page 2

Great service , and done on time and correctly . I do all my service work with Purvis on all my vehicles. I do all my service work with Purvis on all my vehicles. More

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Went out of their way to ensure a warranty repair was done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They a done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They addressed all of my concerns. More

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Tony is awesome. I have purchased four cars from Purvis. Love my Raptor the most. Purvis always gives great customer service. Thank you for all you do! I have purchased four cars from Purvis. Love my Raptor the most. Purvis always gives great customer service. Thank you for all you do! More

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Worst experience ever, 8 days prior to my Warranty expiration I attempted to schedule an appointment for warranty work (i gave a full explanation of the work needed) i was told no appointment availabl expiration I attempted to schedule an appointment for warranty work (i gave a full explanation of the work needed) i was told no appointment available until 14 days from my request. Thought since I called in advance of my warranty expiration it was covered. After the service was done on the date they gave me I was told my warranty had expired 3 days prior to the day i had the appointment, that the day i brought the car in governed the warranty not the day i called and scheduled the service (what a scam, they scheduled the service for after the warranty would expire, they did the work I paid the bill and after driving away i found the repair they made did not work. when I went back and complained i was told other repairs were necessary beyond what they told me and they would cost even more money and they also said I could not get a refund on the repairs that did not work because even though they did the wrong repairs I was still liable for the wrong repairs. What scam artists!!!!!!! More

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Service department is fast. Got my truck back when promised. Clean facilities..nice folks too Got my truck back when promised. Clean facilities..nice folks too More

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Taking a vehicle in for diagnosis and possible service can be stressful - especially with today’s complex vehicles and their many functional parts. The service writers at Purvis Ford and all the great pe can be stressful - especially with today’s complex vehicles and their many functional parts. The service writers at Purvis Ford and all the great people there are what make the dealership a great place to visit. They understand and can relate to customers just as though they themselves were having the work done. Very attentive to needs and always wanting to know if everything is ok. I commend the fine service department at Purvis Ford More

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We were told if we paid for the diagnostics that we would know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The promises we were told in the beginning never happened. I would never return to this dealership. I have bought several brand new vehicles from them in the past at least for brand new, but that has come to an end after this. More

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Purvis Ford always takes care of both my mustang & Ford 150 truck !! They are very trustworthy & get it right !!! Thank you Purvis for always going the extra mile 😀 150 truck !! They are very trustworthy & get it right !!! Thank you Purvis for always going the extra mile 😀 More

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Purvis Ford has always, and continues to do so, provided excellent service. Even when shorthanded they attempt to satisfy each customer's needs. excellent service. Even when shorthanded they attempt to satisfy each customer's needs. More

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The service department is terrible! I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops a I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops are not the most expedient places. What really ticked me off was when I made the appointment I told them I had a 3rd party warranty by name. They made it seem like they took it so I decided to take my truck there. They started doing some diagnostics 3 days later. I call to get an update on my car. They give me some information on what's wrong but needed to complete the diagnostics. I remind them that I have the 3rd party warranty. The service rep then tells me they don't take the warranty and it is going to cost me a bit over $200.00 just for the diagnostics. I told him when I made the appt I said I have this specific warranty. I would not have taken my truck there had I known they didn't take the warranty. Now they want all this money before I can tow my truck to another place that does take the warranty. I cant tell you how angry they made me with their disorganization and miscommunication . I can see why they have a lot of bad reviews and this is just another one to add to it. More

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