Tony Pagano
Tony Pagano at Plaza Lincoln
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Tony Pagano

General Sales Manager

Plaza Lincoln

8925 US Hwy 441
Leesburg, FL 34788

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4.7
184 Reviews

Dealership Experience

25 yrs, 3 mos

Industry Experience

25 yrs, 3 mos

4.7

184 Reviews

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184 Reviews of Tony Pagano

April 11, 2024

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Employee Rating

Service is great! Mobile service is very convenient. Austin is a great representative for the dealership. More

by Mburrows913
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Recommend Dealer
Yes

April 02, 2024

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This was our first time visiting and we were very impressed. The customer focus was exceptional, the time they spent with us explaining the process was wonderful, and the shopping experience was fan More

by kdrabs
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Garcia

April 02, 2024

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Employee Rating

I would’ve preferred that the dealer would not have put on the trim, the nitrogen in the tires and allowed me to ask for it More

by ronpeschon
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Recommend Dealer
Yes

Other Employees Tagged: David Stone, Jay Bitzer

March 28, 2024

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The vehicle we purchased came on the transport truck as we were talking to our salesman. We were just there to look at the new models but went home with a new vehicle. A negative in our opinion is all th More

by zengerja
Recommend Dealer
Yes

Other Employees Tagged: Alex Garcia , John Bach

March 26, 2024

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Employee Rating

I purchased a new Lincoln Corsair hoping for the exceptional Lincoln level of service and instead I was met with excuses as to why they could not properly address my concerns with the car. More

by lofaroa
Sales Price Transparency
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Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Garcia

Mar 27, 2024

Plaza Lincoln responded

There must be a miscommunication, as we have already ordered the parts needed to address the noise in your vehicle and also offered to pick the vehicle up and return it to you after the repair is complete. It is always frustrating to have an issue with a new vehicle but it does happen from time to time, please let us know how we could have done better. We appreciate your feedback.

Mar 27, 2024

lofaroa responded

Thank you for your reply. There is certainly no miscommunication. I asked 3 times for the brake pads AND rotors to be replaced on the vehicle. I received a phone call yesterday telling me that the brake pads were replaced but the rotors were not and they will not be replaced unless there are further issues with the car because Lincoln will not cover the cost of the work. As you mention yourself, it is very frustrating to have issues with a new vehicle, and while I understand it happens from time to time, going above and beyond to make it right is how you could have done better. Instead now, I have purchased a brand new vehicle from your dealership and, through no fault of my own, lost life on the rotors because your dealership refuses to replace them and will only repair them. The dealership should cover the cost of the new rotors, if Lincoln refuses to. Additionally, I would be remiss if I do not mention the fact that when I brought the car to your dealership to report the noise the morning after I purchased it, I was told to simply wait a few days for the noise to go away because the car had been sitting on the lot for some time.

March 15, 2024

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We were very pleased with our buying experience at Plaza Lincoln. Our salesman, Gaige Tracy was very pleasant and knowledgeable about our new Nautilus. More

by donnie.tucker
Recommend Dealer
Yes

Other Employees Tagged: Gaige Tracy

March 09, 2024

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Employee Rating

Great looking Dealership. Salesman was excellent to work with. Time will tell how the service will be More

by essiembrer
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Recommend Dealer
Yes

Other Employees Tagged: Gaige Tracy

March 02, 2024

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this dealership seems to care about there customers after i bought my Lincoln Jay was always there to answer any questions i had even a few days later he was there for us.treated us like we were special this More

by MOEDEE1950
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Recommend Dealer
Yes

February 28, 2024

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We like having Plaza Lincoln service our vehicle. Everyone at Plaza is so friendly and caring. Our salesman Jay remembered my husband. More

by SRH.HUFF
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jay Bitzer

February 27, 2024

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Employee Rating

Service was in a timely manner,attention to detail was great. This was with a clean car More

by DAVIDSR301
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Stone

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