Drew Crysdale

Trey Russell is a man of his words. We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyo We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyone who step into his dealership. When your leader is compassionate, your team will follow you. I also want to add the name of R.J. Rebolloso, who is a general Sales Manager works very close to Trey. I will advocate for Trey and Sam Pack's Ford Dealerships for any time of the day. I highly recommend anyone looking to buy Ford cars, to go see Trey and his team. We had bought brand new 2010 Ford Fusion, Traded Lexus ES350 to buy 2012 Ford Focus and then 2018 Ford Focus. In all 3 purchases, Trey played a major role. More

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I appreciate everything Jared did for me. He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered my text messages even when he wasn't even working. We went through six different trucks and I was about to just throw in the towel when Jared somehow found a truck in the loaner program. It was everything I was looking for and he made it the right price. I'll forgive the miles. I really appreciate Jared's determination and resourcefulness. I came in looking for a Bronco for my girlfriend and left with a (mostly) brand-new F-150 FX-4. At the end of the purchase of the F-150, I was approached by Alexandra Benvenuto, the Accessory Director. Most of the things she asked me about I didn't want or need at this moment. But, just like Jared, she didn't give up and she wasn't pushy. At the end of her sales presentation, I bought a new antenna from her. On our way inside, I started asking her questions and asked her if they sell tint. She said she forgot to ask me about that. I ended up buying some tint from her as well. She was great! Lastly, I came in the next day to get the tint and antenna installed. Though it took me a while to get someone on the phone, I showed up for an 11 o'clock appointment. My representative, Drew Crysdale, got me checked in for the shuttle service. My only real complaints was how long it took for the shuttle service to get back from dropping the last customer off. Both of the drivers left at 10:55 a.m. and the next one back wouldn't arrive until 11:45 a.m. By the time I got back to work, Drew called me and told me my truck was finished. He then told me he would have someone ready outside of work when I am finished for the day, which was 2:30 p.m. I walked to the entrance of my work at 2:29 p.m., but I didn't see anyone. I waited for 5 minutes and then left to go continue working. 25 minutes later the driver calls me and tells me he is lost. But, I went outside and he just drifted to the next building right next to my own. We got back to the dealership pretty fast from there. When I got there, I went out to my truck to inspect the work and I didn't think the tint was dark enough. I'm not sure if it was my fault of Alexandra's, but I asked Drew if there was anything darker. He told me there was something called, "Legal Limo." Drew was patient and had his installer rip out the tint they just installed and then installed new "Legal Limo" tint. Unfortunately, everything was finished and I was walking out of the dealership at 6 p.m. That was a long day! In the end, I would HIGHLY recommend Jared. He will be getting more business from my girlfriend whenever she decides that she is in the position to buy that Bronco from you. Thank you for helping me out. Thank you for your hospitality, patience, knowledge and salesmanship. Jared is many levels above any sales associate I have ever worked with. Sam Pack 5-Star Ford is lucky to have him! Keep up the good work! Thank you Jared! More

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We were greeted at the door by Jared Wingard, who turned out to be the best Ford representative ever. He was extremely patient as we vacillated between a new or used Ranger. After we made our choice, he w out to be the best Ford representative ever. He was extremely patient as we vacillated between a new or used Ranger. After we made our choice, he was with us every step of the way to make sure we were thrilled with our purchase. We will certainly recommend this dealership to others and we especially recommend asking for Jared. More

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For a guy that knows how to interact with people DANNY FORSEE is the best ever. I've bought cars from him and introduce my family to him and they just love him. DANNY really goes the extra miles to please FORSEE is the best ever. I've bought cars from him and introduce my family to him and they just love him. DANNY really goes the extra miles to please my family and I. I will always buy my vehicles from DANNY More

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Drew Crysdale - what a man! fantastic customer service going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars for Drew !! Actually if I can I will go with 10 stars for Drew Crysdale. More

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Poor repairs/communication Our 2016 Explorer with 30,000 broke down and we had it towed to the closest Ford dealer which was Five Star in Carrollton. We had it towed on a Frida Our 2016 Explorer with 30,000 broke down and we had it towed to the closest Ford dealer which was Five Star in Carrollton. We had it towed on a Friday night after service had closed they called Saturday saying the transmission had an internal failure and a rebuilt one would be needed at no charge. No loaner or rental was provided. I gave the authorization to repair and after 2.5 weeks of not hearing from them I drove to Five Star and was told the transmission just arrived we will have it ready Friday. Friday evening I called to check on it was told it would be ready Monday. They finally called Monday afternoon and I was told it would be Tuesday. Tuesday evening they called and said it would be ready Wednesday they thought they could use a one time use bolt a 2nd time and had to order the new bolts. Wednesday it was finally ready 3.5 weeks later it was returned dirty than I dropped it off and had replaced items I told them not to. Driving it home Wednesday the transmission went out . I took it to another dealer. They test drove it and said they had to remove the transmission the first 3 gears were slipping and clutches had to be replaced in a rebuilt transmission less than 1 week old. I was provided a rental since they would keep my car for more than 2 days by Autonation Ford. They repaired the car like new and called me everyday to let me know the status. I would not trust Five Star Ford change a light bulb. DO NOT GO TO FIVE STAR FORD. More

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Rudest Sales, management. Only thing Good is Service Dept worst experience ever. will NOT ever be back. Have never been treated so poorly or disrespectful in my life. Refuse to deal with anyone other than Dre worst experience ever. will NOT ever be back. Have never been treated so poorly or disrespectful in my life. Refuse to deal with anyone other than Drew in service. Every sales manager rude beyond measure. More

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Recall Gone Wrong But Mgmt did good fixing it. I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they had to order parts and my car wouldn't be ready til maybe lunch time Wednesday. I am a working man that has a job to go to. They refuse to give me a rental car or reemburse me for an uber. That is insane. The problem I really have is a communication and customer service issue. Im really perplexed how no one thought it was important to call and communicate with me that we wouldn't be getting the car back and that they had to order parts and it wouldn't be ready til the following business day. A simple phone call saying, "Sir this is so and so and I just wanted to let you know that unfortunately your car won't be ready today despite me telling you yesterday it would and we will have to order parts to fix it. It wont be ready until tomorrow around lunch time. Im so sorry for any inconvenience this may cause you. Unfortunately we wont be able to provide a rental or reemburse you for uber. I do apologize." INSTEAD no one called at all and I had to call myself at 4PM and get attitude like sorry about your bad luck man! I work in customer service and do not understand why there was no communication or ownership for the issue. Just attitude and figure it out buddy is all I seemed to get. If I had known sooner or had been communicated with properly, I could have arranged a ride. Now I have to pay for an uber. I understand customer service can be hard because I work in it as well but customer service issues can be avoided 99% of the time if there is proper communication, sincerity and ownership(even if its out of your control) for the situation. I hope this helps for proper further training of employees and that they are more open minded to customer satisfaction. This caused me to give a one star. Update to this review, customer service reached out to me and paid for my Lyft Drive. My recommendation would be to over communicate with the service department. After Drew reached out to me I've upgraded them to three stars. More

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Great experience It was my first time buying any vehicle from a dealership and Jeff Flaishans made the whole experience wonderful and so easy. He was so helpful and I It was my first time buying any vehicle from a dealership and Jeff Flaishans made the whole experience wonderful and so easy. He was so helpful and I can thank him enough for helping me out. Thanks More

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No empathy,negligent,car stopped in street after leaving Brought car in for hearing sounds in Nov.2016. Service person took info. Paid over $ 100 for diagnostic & result was oil leak. was informed oil runnin Brought car in for hearing sounds in Nov.2016. Service person took info. Paid over $ 100 for diagnostic & result was oil leak. was informed oil running off top & it's an engine issue..I just had engine rebuilt & was told take it back on warrenty which is what occurred although Ford got truck ready to drive to take to original engine shop...car stopped in middle of street 4 miles from leaving leaving Ford.. I called back to ask why would you put me (a female) in harms way that was negligent....all they had to do was say mam you can't drive the truck have it towed but after I paid they pulled it front like it's ready to go....WRONG....had no oil...then while truck stopped in street folks honking I could have been hit from the back of truck when I called Ford for tow, they gave number for their tow just to be told by tow company oh no, we can't take you to Garland that's past our mileage radius....so I'm stuck in street shouldn't have been told car could make it to original engine shop in Garland, a real expert or good customer service person with empath or human kindness would have said mam it won't make it call your insurance to have it towed....then finally after 2 hours in street after leaving ford my insurance tow company arrived & towed the truck to shop as the engine shop that did the engine asked why did FORD send you out to drive a car with no OIL....THE oil stick he put in was EMPTY NO OIL ON IT, DRY ( I kept pictures) ....NEGLIGENT....so next morning got rental car went back to engine shop & called Ford repair writer that was in charge of my service & he was loud & arrogant in tone saying mam you'll have to sue that guy if he doesn't work on your car, then both talked to one another on my cell phone about why no oil cas that caused the rips in engine, it should have been towed not driven...both men got into a hype talking match....I paid had it fixed, took off a day to relax my mind from two grown men being confrontatonal & all I want is a calm day of good service which NEVER HAPPENED ON FORDS END NOR other shop but I finally got an apology & service from other shop....FORD GAVE NO APOLOGY NO REIMBURSEMENT, NO NOTHING FOR SENDING ME ON ROAD FOR CAR TO STOP IN STREET AFTER LEAVING..SPOKE WITH FORD SERVICEMAN MANAGER & HE JUST KEEP SAYING YES MAM..REPEATEDLY ..NO SOLID SOLUTION JUST SAID, YES I'LL talk to Kevin...NO SOLUTION....VERY NEGLIGENT. Had I been hit by a pass by car while stuck in the street or hospitalized or on news for being put on road in car with NO OIL to take to a orginal shop....STILL DISSAPPOINTED & I have been a customer to that shop for years while living in ADDISON 10 YEARS.....VERY DISSAPPOINTING, NO EMPATHY, PROFESSIONALISM OR PROPER COMMUNICATION in sending a woman on road in a car you know leaked oil after diagnostic, having me pay & saying to me, you can make it there, it's ready.....IT WASN'T READY, IT DIDN'T MAKE IT & THAT WAS NEGLIGENT!!!! To Ford workers this is not about your egos, listen TO PEOPLE & DO WHAT'S RIGHT!!! BE ACCOUNTABLE WHEN YOU'RE WRONG & TAKE THE DEFENSIVENESS & EGOS OUT THE EQUATION!!! More

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