Tyler Torres | Page 2

Clean, friendly, responsive, pleasure to do business with and convenient location, I will be back and convenient location, I will be back More

by wfocontractor Verified Customer Verified Customer

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I had an excellent experience. Nate Dosreis and Tyler Torres made it easy and painless. They restored my faith in the automotive purchasing process. This was the fourth Ford dea Nate Dosreis and Tyler Torres made it easy and painless. They restored my faith in the automotive purchasing process. This was the fourth Ford dealership that i looked at that day, only because it was the farthest from home. It should've been the first one. It will be next time. By far the best selection. I have referred many friends to Empire Ford. Neil Arruda More

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Great sales personnel and dealing with Tyler was very good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was getting my registration transferred to the new to me vehicle I bought. I’ve always had it done the same day or next day. It took 7 days to just get a copy of the new registration, and I only got that because I called on the 7th day at 5pm, prior to that I had call several days. I bought the vehicle on February 10, 2022 and as of today I have not received the hard copy of registration and not sure of any other paperwork yet should have gotten. More

by HARLEYLIFE Verified Customer Verified Customer

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I ordered a vehicle 4 months ago which finally arrived. Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy tha Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $5K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). So after waiting months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $11-12K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave one star because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation which they did with gusto. I would give Empire zero stars without Ford's complicity in this biased system that gives dealers a decided advantage. You are left to decide between accepting the dealer's lowball offer on your trade or walking away from your Special Order 3 or 4 months in the making and then having to try again (or give up). Until dealers start carrying inventory that provides consumers with a choice and that allows them to go somewhere else (really your only true negotiating advantage) you will be losing big money on every deal that involves a trade. Good Luck. More

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Kevin and his associates were so helpful and honest when helping me purchase my car, and I'm so thankful! I truly love my Bronco helping me purchase my car, and I'm so thankful! I truly love my Bronco More

by madisonmaksy Verified Customer Verified Customer

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Most accommodating dealership. Tyler Torres went the extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very informative. Highly recomended. More

by Jsg195b Verified Customer Verified Customer

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Excellent customer service! The best car buying experience I've ever had. Friendly, professional staff. I highly recommend Empire Ford to anyone looking to purchase a new vehicle. experience I've ever had. Friendly, professional staff. I highly recommend Empire Ford to anyone looking to purchase a new vehicle. More

by Jhnorris981 Verified Customer Verified Customer

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Incredible. What an great experience! There was no back and forth. I said what I would like and a price range. All were met,). Price range on the low side. Woo-hoo and forth. I said what I would like and a price range. All were met,). Price range on the low side. Woo-hoo More

by Priscilla Verified Customer Verified Customer

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I enjoyed my experience. My salesman, John was very pleasant and professional. His boss was also great. Kerry in the office was very, very nice. I hope they appreciate her. pleasant and professional. His boss was also great. Kerry in the office was very, very nice. I hope they appreciate her. More

by tobeyfernandes Verified Customer Verified Customer

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Kevin was incredible! I got the price that I wanted, no hassles no back and forth. Tyler also assisted in the process , I would buy again from these guys! hassles no back and forth. Tyler also assisted in the process , I would buy again from these guys! More

by Frank Oliveira Verified Customer Verified Customer

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