Valerie Rich | Page 11

Going beyond. I had made an appointment to get a recall completed on my new Honda Fit. They got me in right on time. I had failed to ask how long it would take to c I had made an appointment to get a recall completed on my new Honda Fit. They got me in right on time. I had failed to ask how long it would take to complete when I made the appointment. I found out it would take 4 hours. I had not made arrangements to leave the dealership. I live 50 minutes away. The service person I worked with (Valerie Rich)felt terrible that I would have to wait for so long. She offered to give me a ride to have lunch ( which I declined). Then she gave me her own book to read. When the car was completed she told me to take the book so I could finish it. She said to just drop it off the next time I was in town. as I sat there I had a lot of time to observe her and the other service people. They were friendly, courtious, and took time with all their customers. They offered refreshments. I would definitely recommend Wilde to friends and I hope I get Valerie again as my service person! More

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The Extra Val at the dealership not only helped out with my request for an oil change and fixing my daytime running light, but also did a little extra. My engin Val at the dealership not only helped out with my request for an oil change and fixing my daytime running light, but also did a little extra. My engine was slowly leaking oil from somewhere, which I didn't totally realize, but that was an issue I had been frustrated about for a while, and she added a dye to the oil to show where it was leaking and waived that charge. I appreciate it when someone does a little something extra or is able to address the bigger issue, when all I thought I needed was an oil change. More

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Could not ask for better service! Valerie goes above and beyond when I took my car in for service! She kept me informed during the whole process and made this painless for me. Thank yo Valerie goes above and beyond when I took my car in for service! She kept me informed during the whole process and made this painless for me. Thank you Valerie for all you do! More

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Cloud #9 I am still on cloud #9 from my purchase. Where to begin, I was in desprate need of a new car. As soon as Conor got involved in this debacle I was havi I am still on cloud #9 from my purchase. Where to begin, I was in desprate need of a new car. As soon as Conor got involved in this debacle I was having from my old car, it was as if night turned into day. He went out of his way before even talking to me to research some possibilities similar to my old accord. The family of co-workers from service techs to the managers were all very accommodating and helpful. Everyone is very knowledgable about what they do. I have to give a HUGE shout out to Val, an amazing woman. She was more than helpful in getting me the prices I needed and letting me know the other possibilities I could take to fix my old car. I can't say enough about what a fantastic experience I had buying a car with Wilde East Towne Honda. I didn't feel pressure from anyone. They treated me as a number one client even though I wasn't buying a top dollar, brand new car. I will be purchasing from this team for years to come. An amazing group of people prepared to help you at any stage of your vehicle needs. Thank You Wilde East Towne Honda!!! More

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Great Job I receive fast and good services at Wilde East Town Honda. The service representatives are fast and understanding. They explain the procedures prett I receive fast and good services at Wilde East Town Honda. The service representatives are fast and understanding. They explain the procedures pretty well. Whenever I need work done to my car, I always go to Wilde East Town. More

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Always taken care of Whether I stop in for regular maintenance on my car or have a quick question, I'm always treated so well. I can't imagine buying a car or having my ca Whether I stop in for regular maintenance on my car or have a quick question, I'm always treated so well. I can't imagine buying a car or having my car serviced anywhere else. All the service advisors are top notch. More

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A friendly and knowledgeable staff! They were super quick to get me in and they asked all the right questions in determining what work should be done. Very knowledgeable and professional They were super quick to get me in and they asked all the right questions in determining what work should be done. Very knowledgeable and professional . Valerie was great in taking care of me. I will certainly return and tell my friends. More

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Purchase of tires with Valerie rich Ms. Rich is extremely knowledgable and has excellent people skills. An employee you don't want to leave and one that should be rewarded for her outst Ms. Rich is extremely knowledgable and has excellent people skills. An employee you don't want to leave and one that should be rewarded for her outstanding work. More

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The excellence continues About my Grindel: "Of course she's a Honda." A close second: "Wilde EastTowne Honda provides her care." And "Why's that?" Simple: "Excellent in ever About my Grindel: "Of course she's a Honda." A close second: "Wilde EastTowne Honda provides her care." And "Why's that?" Simple: "Excellent in every way. Professional, helpful, concerned, respectful." That started the day I walked into the showroom on a fishing expedition for a CR-V, soon to ponder, and finally buy her. The story merrily continues. My service need questions are fully answered, explained in detail I can understand. I'm provided with options, fair pricing, and future plans for approaching milestones in the life of my baby. I feel personally cared for. And as Grindel is attended to, comfortable waiting for me is part of the Wilde experience. The person up front who ties all of this together...our very own service advisor. Valerie Rich continues to exceed expectations. She excels as a star in the role of customer service by providing personalized service, professional knowledge, genuine concern and highest respect. I could access the competition for service, a short 2 mile drive. Valerie is more of a scenic drive away. She's professional, personal, practical, protective. Committed to quality, customer satisfaction, and safety. We work together. So, it goes without saying, "Of course she's a Honda." "Wilde EastTowne Honda provides her care." And "Valerie Rich...she's our service advisor, par excellence." More

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Detail I needed to get my vehicle detailed from spilt liquids and dogs my truck was really bad. Val Rich was very helpful. We picked out a detail pack and I needed to get my vehicle detailed from spilt liquids and dogs my truck was really bad. Val Rich was very helpful. We picked out a detail pack and I was more than satisfied with the results. The truck looked and smelt great. I will go back to get it done again in the future. I couldn't believe they got the salt out of the carpet from last year. A+++++ More

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