Valerie Rich | Page 16

Auto Detailing was Awesome! When my pet had an accident in my car and every other auto detailing place was booked, Wilde East Town Honda was able to help me out in a pinch. Valer When my pet had an accident in my car and every other auto detailing place was booked, Wilde East Town Honda was able to help me out in a pinch. Valerie and Josh did an excellent job and the car looks and smells like brand new! Will definitely be coming back if I ever need more auto detailing done! More

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Awesome service!! I was so impressed at the quality of service at this Honda dealership. All of the people in the service department were very kind in my unsettling ti I was so impressed at the quality of service at this Honda dealership. All of the people in the service department were very kind in my unsettling time with my car but one person stuck out most. I will never go to any other place for service! Thank you, Wilde East Towne Honda!! More

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But... I didn't even buy the car from you! This story is WAY overdue! November 8, 2014 I bought a 2006 Honda Civic from a small used car lot where our family has bought cars for years. This was This story is WAY overdue! November 8, 2014 I bought a 2006 Honda Civic from a small used car lot where our family has bought cars for years. This was the car of my dreams and I was so happy to have it. About a month after I purchased the car, it started to overheat on me. I really didn't think to much of it, I just added some coolant and back on the road I went. Two weeks later, I notice that once again the car is over heating... more coolant. This went on for the next few weeks and then it was every two days that I was needing coolant. I had recently bought a 2013 Honda CRV from Wilde East Town and was so impressed with the customer service, I made an appointment to bring in the Civic to have them check the coolant issue. I had done some internet searching and found that there were certain Civics that had experienced a cracked block and if you met the criteria, Honda was offering to repair or replace the clock. I brought this to the attention of Valerie, the Service Writer who was helping me and she took all of the information I had found for my file. When they took a look at the car, what we found was a cracked head gasket which they replaced for me at a fair price and back on the road I went. That was a Wednesday... on Friday I noticed the temp gauge climbing again, so I called Valerie and we brought the car back in on Saturday. By Tuesday it was determined that I had an internal motor failure and would need to replace the motor. Valarie had gotten me three quotes on blocks and ask that I think it over and let her know which option I wanted to go with. After a few hours of thinking on my options, I called Valarie and requested that Wilde contact Honda Corp. to see if my car would qualify for the repair I had seen online. Here is where I became a life long "Wilde East Town" customer! Not once did Valarie ever not listen to my concerns, in fact I always felt that she treated me as if the car was hers and it was her money being spent! Valarie took my request to Steven Gonzagowski (service manager) who took it to the Honda Rep. Within 24 hours I was notified that even though they could not prove my block was cracked because they could not find a reason for he failure... Honda Corp. agreed to replace the block at no expense to me! I remember saying to both Valarie and Steven... "But... I didn't even buy the car from you!" "That doesn't matter... we want you to be happy with your Honda and we are going to take car of it for you." I can't tell you how relieved I was to hear that! I was looking at a major expense to replace the block, and now a dealership that I didn't even buy the car from was willing to fix it for me at no cost! And fix it they did!! I could not be happier!! Long story short... Valarie and Steven... THANK YOU!!!! You are the best! You listened to my every concerns and you addressed everyone of them in a very professional manner. You were compassionate, kind, professional and friendly and you have earned my trust and respect! You two are the best, and Wilde East Town is my dealership of choice for all my automotive needs! Sincerely, Randy Schaub Beaver Dam, WI More

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The best customer service experience I had in years!!! First of all, I was just bringing my vehicle for maintenance, and they were so flexible in accommodating me. When I showed up, it was only minutes bef First of all, I was just bringing my vehicle for maintenance, and they were so flexible in accommodating me. When I showed up, it was only minutes before they explained everything about what they were about to do and how long it would take. They provided me a nice loaner vehicle even though the work was done the same day. When I picked my vehicle up the next day, I was briefed on everything that was done on the vehicle as well as the overall condition. Everyone was very professional and knowledgeable about their job. I felt extremely satisfied with the service and cannot think of anywhere else to bring my vehicle for service next time. From now on, I'm a Wilde East Towne Honda customer for life. More

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oil change, fluid change The lady who worked with me was very friendly and helpful. She explained everything from what was being done and what it was going to cost. She even The lady who worked with me was very friendly and helpful. She explained everything from what was being done and what it was going to cost. She even threw in some new replacement rubber inserts for the wipers because I had them replaced in Nov. but they needed it again so she just warrantied them. Great place to get service done! More

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It was an exceptional experience done with urgency. Val Rich was professional and knowledgeable, got our car in and handled the repairs on my 2013 Accord . She kept us informed throughout the repair pro Val Rich was professional and knowledgeable, got our car in and handled the repairs on my 2013 Accord . She kept us informed throughout the repair process and had our car done ahead of the promised time and below the quoted price. We we're extremely pleased with her level of service and attention to detail. We have had less then pleasing experiences at another dealership with different brand so we had something to compare her service too. We going to start bringing our other car to Wilde Honda even though it's a GM product all because of Val. What a great employee, thanks again Val. More

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Top Quality Customer Service Val Rich worked with my husband and I on his Ford F150 truck. It needed quite a bit of work done and Val went above and beyond addressing our needs. Val Rich worked with my husband and I on his Ford F150 truck. It needed quite a bit of work done and Val went above and beyond addressing our needs. She explained everything in great detail so there weren't any surprises. The work was completed in a timely manner and she kept us up todate on the progress. I will be returning to Wilde for future service on our vehicles. I also will be recommending her to my friends. She was GREAT!! Pete and Sharon Krull More

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Great Valerie Rich was great! Great customer service, not a long wait, great price. I love my Civic and will definitely recommend Wilde. I will keep coming Valerie Rich was great! Great customer service, not a long wait, great price. I love my Civic and will definitely recommend Wilde. I will keep coming back. More

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Oil change for a toyota tundra Based on a referral from my son-in-law I went to Wilde for my 50k checkup/oil change (Toyota Tundra) and was elated with the service. Valerie Rich wa Based on a referral from my son-in-law I went to Wilde for my 50k checkup/oil change (Toyota Tundra) and was elated with the service. Valerie Rich was fantastic! professional and friendly! As was Judi the cashier. The owner of the business was very pleasant as well. I'm very satisfied with my visit and will return with my Rav 4 for service as well. More

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Great Service! I brought my Civic in because it was overheating and found out that I needed a whole new engine. Valerie Rich worked so hard for me and found that Hon I brought my Civic in because it was overheating and found out that I needed a whole new engine. Valerie Rich worked so hard for me and found that Honda had a warrantee on my engine that I did not even know about. I got a brand new engine for $0 when I was expecting to thousands for it. More

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