Vanessa Harris | Page 88

Fast and clean Went in for an oil change. They also rotated my tires and left my vehicle clean, even spiffing up my tires. Was done faster than expected as well, Went in for an oil change. They also rotated my tires and left my vehicle clean, even spiffing up my tires. Was done faster than expected as well, More

by ReneeK Verified Customer Verified Customer

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If you have money, go here We only service our old MDX at this dealership when it needs attention for a recall. They are courteous and have always given us a loaner for the day. We only service our old MDX at this dealership when it needs attention for a recall. They are courteous and have always given us a loaner for the day. We just can't afford their service rates, so we take it to our local mechanic. More

by KERNREED Verified Customer Verified Customer

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Excellent customer services! Vanessa listens to the issues and ensures they are resolved to customers' satisfaction! The encounter has always been smooth, convenient, and pleasant Vanessa listens to the issues and ensures they are resolved to customers' satisfaction! The encounter has always been smooth, convenient, and pleasant. I highly recommended it. More

by y2tsai Verified Customer Verified Customer

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Amazing service from Vanessa. Vanessa was great, she followed up with me with my car and she answered all and any questions that I had along the way. My car had two engine lights t Vanessa was great, she followed up with me with my car and she answered all and any questions that I had along the way. My car had two engine lights that went off and would shake, she took me through the process of the whole service aspect of the Acura car and really helped me understand what was going on. Vanessa was very thorough when she contacted me, kept me up to date with what was going on with my car, the communication was just phenomenal. When I went in to pick up my car, and when I was dropping off my car she made me feel very comfortable, asked if I wanted a beverage or anything. It would be because of people like her that I would return to this Acura Dealership for any further help for services or car purchases. Thank you so much Vanessa! More

by ACDRIVERURA Verified Customer Verified Customer

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Billed for unnecessary service I brought my 2017 RDX with only 14,000 miles on it to Courtesy for a prepaid oil change and fluid check, as the last one was performed in March. I wa I brought my 2017 RDX with only 14,000 miles on it to Courtesy for a prepaid oil change and fluid check, as the last one was performed in March. I was told by the service advisor that some additional service may be necessary, and I agreed to have it done IF ABSOLUTELY NECESSARY. When I came to pick the car up, my credit card had been charged an additional $353.00 for tire rotation, rebalancing, rear differential service, and cabin and engine filter replacement... At 14,000 miles?! What are they going to charge me for at 30,000 miles?! I filed this review after the service on August 31st but never heard back from the dealership, and I cannot find the review anywhere on the Dealer Rater site. Perhaps only good reviews are published?! More

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Battery Replacement My new MDX with 800 miles on it wouldn't start on two occasions because the battery was drained. I spoke with a Courtesy service rep who said just br My new MDX with 800 miles on it wouldn't start on two occasions because the battery was drained. I spoke with a Courtesy service rep who said just bring the car in, no appointment needed. I took the car in and was helped immediately by Vanessa. She got a tech to begin looking at the car right away and arranged a loaner for me. They diagnosed a bad battery, replaced it and had the car ready to pick up later that afternoon. Helpful, fast, professional service. Best I have ever had. More

by SMITHDS84 Verified Customer Verified Customer

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Always professional Always professional! I chose to purchase my most recent car at courtesy because the service department is outstanding....and the technicians to a ter Always professional! I chose to purchase my most recent car at courtesy because the service department is outstanding....and the technicians to a terrific job. More

by nono Verified Customer Verified Customer

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A nagging noise The service consultant was very courteous, the facility was clean, the service center was accommodating. However, there was a grinding noise in the fr The service consultant was very courteous, the facility was clean, the service center was accommodating. However, there was a grinding noise in the front end that won't go away and the technician said it's the brake squeak (after the second visit). I'm questioning this explanation because I heard break squeak before and this is not a squeaky break (new car don't come with squeaky break). More

by Michael in Centennial Verified Customer Verified Customer

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Best Service! Everyone there was very Courteous, professional, responsive, and the follow up was prompt and extremely helpful to determine if a needed repair was co Everyone there was very Courteous, professional, responsive, and the follow up was prompt and extremely helpful to determine if a needed repair was covered under warranty. Called me the same afternoon! Love Courtesy Acura!!! More

by Noni Angie Verified Customer Verified Customer

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great service I have always had a great experience with servicing my Acura here. I never feel they are trying to upsell me, and they are great at communicating wit I have always had a great experience with servicing my Acura here. I never feel they are trying to upsell me, and they are great at communicating with me through the day with updates. More

by JULIAKIMBALL36 Verified Customer Verified Customer

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