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Vince Hancock
Refer Me
113 Reviews
113 Reviews of Vince Hancock
July 09, 2021
Great Service Department. Great troubleshooting skills, knowledgeable technicians, Service Advisors such as Matthew and manager Vince keep my vehicle in tip top shape at reasonable costs. Their help is mak knowledgeable technicians, Service Advisors such as Matthew and manager Vince keep my vehicle in tip top shape at reasonable costs. Their help is making my 2001 CL type 2 goal of 300,000 miles a reality. More
by Sig
Other Employees Tagged: Dennis Cavanaugh, Matthew Brunson, Brian Appleton, Cesar Castillo
Helpful 
May 24, 2021
Acura of Peoria always provides excellent customer service. I’ve been a satisfied customer since 2014. This is my third lease and I look forward to having a 4th when this one is up. service. I’ve been a satisfied customer since 2014. This is my third lease and I look forward to having a 4th when this one is up. More
by Desertranger713
May 08, 2021
Acura of Peoria always provides excellent service. They always explain work needed in detail and and my car is always ready as promised. Always a good experience always explain work needed in detail and and my car is always ready as promised. Always a good experience More
by Lorrie
Other Employees Tagged: Cesar Castillo
April 29, 2021
The Sales team went above and beyond to accommodate my requests and needs by addressing the issues on my old car and working with me on pricing of new car. requests and needs by addressing the issues on my old car and working with me on pricing of new car. More
by Charlotte Lamar
Other Employees Tagged: Paul Brown, Steve Hoffman , Maverick Brock
March 29, 2021
Dealership Is #1.. First class treatment , trust , service and pricing are the best. Service Dept. is excellent and Alex Gonzalez is who you want to ask for. service and pricing are the best. Service Dept. is excellent and Alex Gonzalez is who you want to ask for. More
by skipmartin
Other Employees Tagged: Alex Gonzalez, First Class Individual.
March 23, 2021
1st service for new car was free. Easy to set up. Service team takes care of you. Offered and accepted loaner vehicle so we didn’t have to wait. Texted when vehicle done. Seamless easy and pleasant overall e team takes care of you. Offered and accepted loaner vehicle so we didn’t have to wait. Texted when vehicle done. Seamless easy and pleasant overall experience. I would give Acura of Peoria a 10!! More
by Cunninghamfree
Other Employees Tagged: Darren Maus is excellent (sales)
March 20, 2021
Great service and experience. Alex Gonzalez and team took care of my car like it was their own, and made me feel at ease with all of the items to be addressed including a complex windshield replacement. took care of my car like it was their own, and made me feel at ease with all of the items to be addressed including a complex windshield replacement. Top notch dealer and service team. More
by Honda_me
Other Employees Tagged: Matthew Brunson , Alex Gonzalez
March 09, 2021
Matthew takes excellent care of our car along with the fine service by the Acura mechanics and they do so in proscribed time that was promised fine service by the Acura mechanics and they do so in proscribed time that was promised More
by Bruce
Other Employees Tagged: Matthew Brunson
February 16, 2021
Service was spot on! I had a review for an issue researched and was given information on resolving the problem. I will follow service advice for resolution researched and was given information on resolving the problem. I will follow service advice for resolution More
by Rlukasiewicz
Other Employees Tagged: Alex Gonzalez
January 05, 2021
I would have to rate the dealership in two categories - sales and service. I tried to purchase a 2020 MDX Hybrid last August when they were just arriving from the factory. I had given the dealer a deposit sales and service. I tried to purchase a 2020 MDX Hybrid last August when they were just arriving from the factory. I had given the dealer a deposit for the car that arrived but the car was sold to someone else. I went to a dealership in Las Vegas and received great service and the car I wanted for less money. Bad experience with the Peoria sales department. As for the service department, I have had nothing but good service experiences. I had a 2009 MDX and they always made sure my car received the maintenance it needed. When my key fob needed a new battery, I stopped at the parts dept. and they replaced it for free!! Anytime there are available coupons, they give me the best deal. Vince was always my service contact but is now the service manager. He hates sitting in the office so he's out and about meeting customers and checking on the progress of your car's service. Today I met Brian Appleton and he was awesome! He was interested in my story with the sales department and thought I should receive the same benefits as a person who purchased their vehicle at Peoria Acura. How nice and great customer service. We all need kind and caring people in service professions and I had an exceptionally positive experience today. Thank you Brian and Vince!! More
by kmc
Other Employees Tagged: Brian Appleton
