113 Reviews
Write a Review113 Reviews of Vince Hancock
January 01, 2021
I look forward to seeing my guys at Peoria Acura when I get my car serviced, they treat us like family.we love Acura cars get my car serviced, they treat us like family.we love Acura cars More
Other Employees Tagged: Matthew Brunson, Brian Appleton, Cesar Castillo
December 25, 2020
I came in for help with replacement of a sensor and harness. Brian and Alex were extremely helpful and everything was done in a timely manner with good communication. I was very happy with the work don harness. Brian and Alex were extremely helpful and everything was done in a timely manner with good communication. I was very happy with the work done and the people who helped me. I highly recommend the service center at Acura of Peoria. Thank you, Acura of Peoria! More
Other Employees Tagged: Brian Appleton , Alex the mechanic.
December 17, 2020
Since my first visit to Acura of Peoria, I've always felt that I was being taken care of. No matter how big or small of an issue, they never hesitate to assist me. It's gotten to the point where going to Acu that I was being taken care of. No matter how big or small of an issue, they never hesitate to assist me. It's gotten to the point where going to Acura of Peoria, feels like going to visit family. More
Other Employees Tagged: Matthew Brunson, Brian Appleton, Cesar Castillo
December 16, 2020
Great experience. Had trouble starting. Suspected battery. Brought in without appt. Service manager had techs quickly diagnose battery and swap out. Whole appt was approx 45 min. Appreciate that quic battery. Brought in without appt. Service manager had techs quickly diagnose battery and swap out. Whole appt was approx 45 min. Appreciate that quick items can be taken care of without appt. More
Other Employees Tagged: Matthew Brunson
December 11, 2020
Melanie is a spectacular member of your team. Your website and ability to make an appointment on it sucks on. I have been using them since they were on Bell. Service is super and honest.. website and ability to make an appointment on it sucks on. I have been using them since they were on Bell. Service is super and honest.. More
Other Employees Tagged: Brian Appleton , Melanie
October 30, 2020
Vince and other service department staff was fast, friendly and professional while diagnosing the problem and performing the battery replacement. My vehicle was returned quickly and very clean. friendly and professional while diagnosing the problem and performing the battery replacement. My vehicle was returned quickly and very clean. More
October 28, 2020
The Acura of Peoria Service Department is exceptional and deserves a five-star rating. My last several cars were leased from Acura of Peoria, and I have always felt well-cared-for as an Acura Customer. Servi deserves a five-star rating. My last several cars were leased from Acura of Peoria, and I have always felt well-cared-for as an Acura Customer. Service is not an after-tnought with Acura. They place as much emphasis on servicing their cars as they do on selling them. Rest assured, when you buy or lease an Acura, you have the entire Acura organization, from the top down, on your side. They go out of their way to keep your vehicle in tiptop condition. And they are fair and reasonable in their repair charges. Chances are, if you maintain your Acura, you will never need repairs. I want to give a special shout out to the service department at Acura of Peoria. This service team is truly great! There is nothing they won’t do for their customers! I have always received excellent service from them, delivered in a timely manner. They are friendly, professional, and highly knowledgeable. They take pride in their work, and it shows! Excellent customer service is more than a pretty slogan to them — it is a daily mission and a way of life. I know their service department members work long hours. Many of them spend more time with other team members and customers than with their own families. Yet they always greet their customers with a smile, and they go way out of their way to ensure customer satisfaction. I heartily recommend the Acura of Peoria service department. They have always made me feel very special as an Acura owner, and have always maintained my cars beautifully. — Dr. Joel Cooper More
Other Employees Tagged: Cesar Castillo
October 16, 2020
Service staff goes out of their way to get your service scheduled, give you a clean loaner car, and get your car done in a hurry. Great dealership. scheduled, give you a clean loaner car, and get your car done in a hurry. Great dealership. More
Other Employees Tagged: Matthew Brunson
October 07, 2020
My car had a service needed, came in to See Cesar, without making an appointment. Was seen right away and my oil change, tire rotation, and fluids check, was all done in about 30 minutes. without making an appointment. Was seen right away and my oil change, tire rotation, and fluids check, was all done in about 30 minutes. More
Other Employees Tagged: Brian Appleton, Cesar Castillo
September 22, 2020
Service Dept,, Parts and Sales staff are just super. Total professionals and friendly. Can’t say enough good things about this dealership. Thanks again staff and dealership for great service!! Total professionals and friendly. Can’t say enough good things about this dealership. Thanks again staff and dealership for great service!! More
Other Employees Tagged: Matthew Brunson, Brian Appleton, Cesar Castillo , Lance D. In parts!!!