Warren Weimer | Page 2

I was given a huge runaround when trying to get work done under my extended warranty contract on my Toyota Tacoma. The whole process took months with countless phone calls and visits. Time-consuming, stres under my extended warranty contract on my Toyota Tacoma. The whole process took months with countless phone calls and visits. Time-consuming, stressful and unnecessary delays and hassles both on the part of the Toyota Service department and their paint subcontractor Caliber Collison. The only person who was helpful and responsive was Cherie Gallagher in customer service. More

by MLAGODNA Verified Customer Verified Customer

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Unfortunately my truck was stolen from this Corwin Toyota while it was there for a few major warranty repairs. Took my truck in for warranty repairs in July Parts on hold Parts come in August, tech didn’t while it was there for a few major warranty repairs. Took my truck in for warranty repairs in July Parts on hold Parts come in August, tech didn’t seal it right, rework was in order, parts on hold again. Was informed in September that my truck was stolen from the dealership lot and my aftermarket tracker was removed. Not sure how my key fob was stolen to be able to take my truck when it was in their care because I’ve been informed that there are no security cameras at this location. Filed the stolen vehicle under my insurance Because I’m not an expert on getting my truck stolen, when it should’ve been under the dealership for being in Corwin’s “care”. No longer wanted to do business with Corwin but being out of a truck and in this time of trying to find one, I decided to purchase another truck from Corwin. Not looking for handouts but I didn’t feel like the General Manager was very helpful with pricing especially since he had a different opinion on the matter when my truck was stolen in their “care”. Proceed with caution if you drop your vehicle off for repairs because you might not get it back. Did not want to share my experience but with the constant emails from Corwin asking to share, I figured I’d be honest. More

by BDMCL12241 Verified Customer Verified Customer

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Worst vehicle repair and diagnostic process I have ever been in, brought my truck in with problems accelerating typed in to their automated report problem system as " My truck has been losing power at 35 m been in, brought my truck in with problems accelerating typed in to their automated report problem system as " My truck has been losing power at 35 mph then it will reaccelerate but happens again at 45 mph need diagnostic of problem" etc. I got my truck to Corwin toyota after reseving spot online previous day. I met with Taylor who was polite and respectful (but definitely has alot on her plate). I told her what I had wrote and added that I had to put into 4 wheel drive to get it there because the anti swerve mechanism was kicking on. 2 mechanics looked and test drove my truck both said it had to be a transmission failure. Taylor called me and reported the info. I was skeptical asking if they knew the problem she told me that 2 head mechanics checked and felt the same after I said that I thought it was a fuel pump but I agreed that I'm not a mechanic and signed for the new transmission to be installed I need my truck. 2 months later after only a couple updates started from me reaching out to ask the status of my tuck because I didn't have a second vehicle to myself only a work truck available to me and sharing my wifes van for personal use, we finally had the transmission in. I was delighted and gave the go ahead for install after a few days I was given a call and informed that it was not a transmission problem and that they didn't know what it was so they would look into it. At this point I am very angry and frustrated but trying to continue to be polite and reasonable. Saying that I can't pay for a transmission I didn't need after a few more days of no contact I go in to find out what's going on I see my truck in the parking lot go in talk to Taylor who was informed it was being worked on as we were speaking she gets her manager who comes out very apogwyoc saying "sometimes these things happen" I tell him I understand and let him know I need my truck back a few days pass Taylor reaches out to me and Informs me my truck is ready to go and all costs would be covered because of the mistake that put my old transmission back in and did all the service request for free including brakes oil change and original problem a rotor that was causing a sensor to trigger trucks antiswerve mechanism. I was very grateful took the truck home joyous. The next day at the end of work my tuck wouldn't start feeling it could have been something Corwin mechanics didn't hook up right I called Taylor she sent a tow truck and they checked it out saying I needed a new started by this point I had lost all trust in Corwin Toyota and called.my own tow truck and took it to elite. Got a new starter and now have been feeling transmission slip. I have lost all confidence in this dealership. More

by NSPENCE1109 Verified Customer Verified Customer

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I have been in 3 different times in the past month for various things and normally do not have any issues; however, a recent visit resulted in a nice scratch on the side of the driver door that was not th various things and normally do not have any issues; however, a recent visit resulted in a nice scratch on the side of the driver door that was not there prior to dropping my Tundra off; truck was there for two days getting a warranty repair done. Gary is outstanding as always (our go to guy) and Warren (Service Manager) assured me the damage would be fixed at no cost, which is great! I only gave this a 4-star rating due to the inconvenience since I now have to return again but for body work. Outside of that, the staff is great and had no other issues in the 5 years I have now been a customer. Looking forward to the call back to get this issue resolved in the next month before I leave town. -Pat More

by PATRICK.PPARSONS Verified Customer Verified Customer

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Great experience with Jana Lillie our Sales Person as well as Joelle Williams the Finance Manager. Also interacted with Justin Lombardi the General Manager. All three where very professional and went out well as Joelle Williams the Finance Manager. Also interacted with Justin Lombardi the General Manager. All three where very professional and went out of there way to make our car buying experience a good one. More

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Emailing with Justin Lombardi More about my email exchanges with Justin Lombardi. I did not go in to the dealership. What progressed was a fruitful exchange of thoughts, ideas, s More about my email exchanges with Justin Lombardi. I did not go in to the dealership. What progressed was a fruitful exchange of thoughts, ideas, suggestions, and great listening by Mr. Lombardi. He respected my ideas and opinions and made me a great offer. I enjoy buying new cars and have done so over 40 times. I appreciate having a "fun experience" when working with a GM. The inventory issue is causing us problems and situations beyond Justin's control. We continue to talk and hope to work through obstacles in the supply chain for the new car I want. May or may not happen. Justin has been great to work with. I thanked him via emails and now I thank him publicly. Warren Weimer was great in his emal to me, answering my questions fully and satisfied my concerns. Thank you to Warren for your great communication and response to my concerns I had asked Justin about. He of course referred you to me to help with my questions. More

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Awesome service Liberty Toyota is an excellent dealership to purchase and service your vehicle. The knowledge and expertise of their staff goes up and beyond to sati Liberty Toyota is an excellent dealership to purchase and service your vehicle. The knowledge and expertise of their staff goes up and beyond to satisfy the customer. I will not go anywhere else to do business. Thank you a Liberty Toyota for outstanding service!!!! More

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Ted I’m Service and Randy Eckhert Ted was great! Helped me get my Avalon ready for the long winter. He was prompt about calling me with updates and making sure I understood exactly Ted was great! Helped me get my Avalon ready for the long winter. He was prompt about calling me with updates and making sure I understood exactly what we needed to do with the vehicle. Randy Eckhert Is a master tech for Toyota at this store! He is an amazing technician and knows Toyota’s inside and out. I appreciate the prompt service and more so what he has done for me taking care of my mechanical needs over the years. This is a great store with a great group of people making a difference in our community. I recommend this service department to Anyone and Ask for Randy to be your technician! You’ll never be disappointed with the work or the customer service. More

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SIMPLY AWESOME TO WORK WITH GREAT STAFF. Theis is simply ane awesome group of people to work with. From beginning to end this particular dealership is just heads up against the rest. I wouldn Theis is simply ane awesome group of people to work with. From beginning to end this particular dealership is just heads up against the rest. I wouldnt go anywhere else. Able and James were just awesome to work with and in no time heading down the road in my new TRD PRO. Thumbs up to the awesome staff at this location. More

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Service Wait Times Aside from the outstanding service I receive from Fred Olsen, I think LHM should determine how to better manage routine service appointments. It seem Aside from the outstanding service I receive from Fred Olsen, I think LHM should determine how to better manage routine service appointments. It seems to me that if you schedule an appointment for routine maintenance at regular mileage intervals, LHM could figure out how to perform the service and have you back on the road inside of an hour. Each time I've taken our vehicles in for their 5, 10, 15K, etc. service appointment it takes between an hour an half and two hours to complete these relatively simple and routine maintenance activites. May I suggest these regular service appointments be handled in an expedited manner by an experienced dedicated team so that customers can expect to spend no more than 45 minutes to an hour waiting at the dealership. More

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